Breakfast was not good

Cleanliness

Stayed in August 2024

it looked clean and new but it areas that had been re painted were very obvious. the shower light was burned out and not replaced. there were light switches that didn’t do anything. the blinds were dirty and kept getting stuck when lighting and lowering. the temperature in the hallway was hot and muggy our entire stay. staff was fine but not overly kind/caring.

i love the location and proximity to the Mall of America and the airport.

Stayed in August 2024

The bed was too hard for my liking, but it was clean and fresh.

The location was great! The staff was really friendly and welcoming.

Stayed in August 2024

Housekeeping only gave us one roll of toilet paper and it was used already. We had no hand soap in our bathroom. There was no shower gel in the shower.

Everything was nice and clean!

Stayed in July 2024

NA

It was close to the airport and car rentals. It also had a surprisingly decent breakfast offering, including healthy options like plain yogurt and fresh fruit and hard boiled eggs. And the coffee was very good!

Stayed in July 2024

The staff were extremely helpful and very kind. The hotel itself was very clean and comfortable.

Stayed in July 2024

Breakfast was good

Stayed in June 2024

Shuttle didn't have a regular schedule so you had to call each time you needed a ride and the wait time given was not accurate. We ended up walking back to the hotel a few times when it wasn't super hot because estimated times for shuttle was an hour wait. Walls are thin - could hear everyone stomping around above and around us as well as bathroom sounds.

Newer hotel near the Mall of America which was the reason for our stay. Airport and mall shuttle were nice when available at the time you needed. Room was clean. Grounds were nice, located by a walking trail and not a lot of traffic.

Stayed in July 2024

It was clean and the room was pretty big

Stayed in July 2024

I didnt like that it sounded like an elephant had a room above us. You could hear the people staying above us running around which kept me from falling asleep when I wanted and waking me up early.

It was clean and seemed pretty new.

Stayed in June 2024

Spelly carpets in the halls

Breakfast, Hospitality

Stayed in June 2024

Cleanliness of the bathroom needed some work.

How much space we had and the fact that we had a full kitchen. Even though we did not use it during this trip it was nice to have. We will definitely stay here again!

Stayed in May 2024

The stopper in the shower/tub was broken but we made it work.

Best hotel breakfast I’ve had. The variety of food was wonderful!

Stayed in June 2024

Counter service is hit or miss, asked for some extra toiletries but never got them

Clean room, clean bed, really like the room and bathroom design with the soft closing door and shower stall

Stayed in June 2024

Nice place and decor

Stayed in April 2024

We were handed our room key and when we went to go check the room out it was in disarray and not clean at all so when we went downstairs to let the staff know they questioned us like we were making it up in our heads. They eventually got us another room. There was an African American staff member that gave us attitude and argued with us for almost an hour so it made the rest of the stay uncomfortable. There was a lot of back and forth.

The hotel was in close proximity to Mall of America and other shoppes and stores. The breakfast was okay. You had to get down to the kitchen area early. Once items were gone that was it. It would not be replenished.

Stayed in April 2024

parking

I did not participate in breakfast

Stayed in March 2024

I think the breakfast needs an overhaul, it wasn't that good.

It was nice and quiet and I was able to get a good night's sleep both nights

Stayed in April 2024

No makeup wipes at service desk.

Clean room.

Stayed in March 2024

Parking wasn’t included with the stay. After 9 it was difficult reaching the front desk and getting additional towels and sheets.

It was close to Mall of America

Stayed in March 2024

The fact that the pool heater was broken, so one of the main reasons why we chose this hotel wasn't even available to us, and having to pay extra for parking when most other hotels in the area have free parking. The motion sensitive bathroom light that lit up the whole bathroom area because the bed was right across from the bathroom. Why not just have to use the switch? Then you can slide the door closed before turning on the light so that others aren't woken up hen you use the bathroom.

Excellent location. Very comfortable bed and nice sized room with a kitchenette. Lots of room for all of our belongings and for getting ready and chilling in the room. The breakfast was pretty standard but good.

Stayed in March 2024

The front desk customer service is really bad, no co-operation! When we asked for compensation as the swimming pool didn't work. They didn't want to give us anything. Finally, after explaining to the supervisor that we actually paid for the hotel to enjoy the facility, including the pool, we received a free meal at the restaurant, we have told that we can order any meal from the menu. On the next day, when we wanted to use the voucher and order dinner, Samantha Marielle said that we could order only pizza or chicken wings as they had the luck of stuff in the kitchen. And this isn't what we have been told from the beginning. Also, there are not enough people to serve the kitchen during breakfast time. There was a long line up, and only one person, Maria (who works alone), serves 200 people, running around sweating, trying to serve everyone. (Rediculas how the owners are trying to save money).

The hotel is clean and close to Mall of America, very convenient. The rooms are comfortable and clean.

Stayed in March 2024

Heat barely work and the pool wasn’t working

The Rooms and hotel

Stayed in March 2024

Only stayed one night and can't think of anything I didn't like.

I loved how clean the room and facility were. The staff were welcoming and friendly. The breakfast was good. Parking was $15 for a one night stay. Notice many families staying at the facility. Loved the dining area and the small kitchen area in the room.

Stayed in March 2024