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  5. Reviews of Holiday Inn Express Hotel & Suites Swansea, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Swansea, an IHG Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1400 Grand Army Highway Route 6, Swansea, MA 02777, United States of America

#1 of 2 hotels in Swansea

Guests' Choice

Review Score

Based on 301 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.6

  • Location

    8.5

  • Facilities

    8.2

  • Staff

    8.8

  • Value for money

    7.8

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: May 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    I was charged 68 dollars plus the accommodation fees which I was not aware of that

    clean and you get your money worth

    Stayed in May 2024

  • Reviewed: April 8, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The pool was small

    The room zit was very spacious

    Stayed in April 2024

  • Reviewed: March 31, 2024

    9.0
    Great time overall!
    • Leisure trip
    • Family with young children
    • Executive King Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    The pool was closed. :-(

    Clean, comfortable, great breakfast, staff were attentive and kind.

    Stayed in March 2024

  • Reviewed: March 24, 2024

    7.0
    Good
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    I didn’t like the creamer for coffee situation- no milk or cream til after breakfast opened and it was all just sitting in cartons on the counter. Everything seemed cheap, from the soap and tissues to the breakfast. But for the price and the fact that the room was spotless, I wasn’t unhappy. Just need cream for the coffee!

    The room was huge and clean, convenient to dinner choices…

    Stayed in March 2024

  • Reviewed: January 16, 2024

    8.0
    Clean hotel, sub par customer service
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    We had an issue with the TV remote we told the front desk in the morning the remote is not working. We can’t turn the TV on and off and they said they would take care of it. We came back not only didn’t they take care of that they didn’t clean the room The next morning we said you know you never fixed our remote or cleaned the room and I am assuming he was the manager said that we’re gonna give you a credit you’ll receive an email. We received nothing and I think that’s bad customer service.

    The hotel was very clean and conveniently located to the highway

    Stayed in January 2024

  • Reviewed: December 23, 2023

    8.0
    Very good and comfortable.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds Hearing Accessible Bathtub - Non-Smoking
    • Stayed 3 nights
    • Submitted from a mobile device

    Staff friendliness and helpfulness.

    Stayed in December 2023

  • Reviewed: November 12, 2023

    8.0
    Our stay at this hotel was restful.
    • Leisure trip
    • Group
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    The bathroom could use a refreshing.

    The hotel is in a convenient location. It is close to interstate and restaurants. The bed was comfortable, and the room was quiet.

    Stayed in October 2023

  • Reviewed: October 7, 2023

    8.0
    Pretty good
    • Leisure trip
    • Solo traveler
    • Standard Room with Two Queen Beds
    • Stayed 2 nights

    I asked a maid 2 doors away from my room to please refill the soap dispenser. Though my room was serviced, the soap dispenser remained empty. The carpets were very badly stained and unsightly. One of the side doors was propped open with a stone. Not sure if a guest or the hotel did this, but it made me feel unsafe. I also felt the price was too high.

    Comfortable bed, clean linens. The breakfast included omelets that were fresh and tasted wonderful. Front desk kindly switched me to a king bed when I told them I didn't need 2 queens as my traveling companion backed out. The room was huge.

    Stayed in October 2023

  • Reviewed: September 30, 2023

    7.0
    Very convenient location for our visit but not as comfortable as other Holiday Inn Express stays.
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    Very difficult to get water temps as we wanted; sometimes cold water couldnt be turned on at sink; sometimes hot not obtainable at sink or shower. 2 luggage carts at entrance not sufficient for size of facility...awaiting availability of a cart held up our check-in for quite awhile.

    Breakfast good. Facility overall fine. Staff very pleasant and helpful. Room size very good.

    Stayed in September 2023

  • Reviewed: September 12, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Double Room with Two Double Beds - Disability Access
    • Stayed 3 nights
    • Submitted from a mobile device

    The hot water ran out and stayed cold for a while. The pool needs a little TLC. There were algae and hair in the pool. The tub needed some scrubbing.

    Easy check-in. Friendly staff. Breakfast is neatly prepared and organized. Customer service was immaculate.

    Stayed in September 2023

  • Reviewed: August 19, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Executive King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioner is very noisy.

    The breakfast was good. The room is exceptionally big! Very comfortable stay.

    Stayed in August 2023

  • Reviewed: August 6, 2023

    8.0
    Big room, great service, ok facilities at a premium
    • Leisure trip
    • Solo traveler
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    Took a long time for the shower to heat up, whole place smelled of cigarettes, fitness center is a treadmill, bike, & elliptical in a closet

    Friendly staff, cleaning crew was super helpful, spacious rooms, great location

    Stayed in August 2023

  • Reviewed: July 9, 2023

    8.0
    Very convenient location.
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 3 nights
    • Submitted from a mobile device

    We had no hot water in the shower, but to be honest we didn’t tell them about it until checking out.

    Some breakfast items were very good. The scrambled eggs…not so much.

    Stayed in July 2023

  • Reviewed: July 6, 2023

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • Suite - Mobility Access Roll in Shower/Non-Smoking
    • Stayed 4 nights
    • Submitted from a mobile device

    Very Good! Location, price was reasonable compared to other hotels in area! Quiet, up on hill, away from noise and traffic!

    Stayed in July 2023

  • Reviewed: June 29, 2023

    7.0
    a new hotel, clean and sterile with comfy beds
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    Quiet

    Default location for a Newport visit

    Stayed in June 2023

  • Reviewed: June 11, 2023

    8.0
    Good hotel with breakfast
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 1 night

    A little bit far away from everything, but with car will be no problem.

    The room was clean and big. Breakfast was really good and more selections . the e staff we're really nice.

    Stayed in June 2023

  • Reviewed: June 3, 2023

    8.0
    Great time will return
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 3 nights
    • Submitted from a mobile device

    Honestly the only thing that I was upset about was the fact that I wanted to extend my stay and unfortunately for us they were completely booked which caused us to to to end end our stay there I think before a room that a guest is in is booked out maybe check to see if they want to extend stay just a suggestion

    The breakfast was good and changed on the days I stayed so I was not eating the same thing every morning and the fact that that staff is alert polite and friendly makes it more pleasant and enjoyable

    Stayed in June 2023

  • Reviewed: May 25, 2023

    7.0
    Good
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Easy access to RWU visit

    Stayed in April 2023

  • Reviewed: May 12, 2023

    9.0
    will return again
    • Leisure trip
    • Solo traveler
    • 1 King Standard
    • Stayed 1 night
    • Submitted from a mobile device

    not run down , clean

    clean upkeep was good

    Stayed in May 2023

  • Reviewed: May 8, 2023

    7.0
    Functional and clean hotel
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 1 night

    Walls in room were slightly thin. Could hear people in next room.

    Easy check-in. Nice to have a pool!

    Stayed in May 2023

  • Reviewed: April 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • King Room - Disability Access
    • Stayed 1 night
    • Submitted from a mobile device

    clean, comfortable beds, fine breakfast, friendly staff

    Stayed in April 2023

  • Reviewed: April 27, 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Suite - Only Hearing Accessible
    • Stayed 1 night
    • Submitted from a mobile device

    Front desk staff was rude, some employees openly discussing the Marijuana they smoked outside and how they were ready for naps. We were there for a kids baseball tournament, very unnecessary discussions to have.

    Large room, comfortable beds.

    Stayed in April 2023

  • Reviewed: April 24, 2023

    7.0
    But for the last minute and the price was good.
    • Leisure trip
    • Couple
    • 1 King Standard
    • Stayed 2 nights
    • Submitted from a mobile device

    The water was not hot enough.

    Very professional Very friendly

    Stayed in April 2023

  • Reviewed: February 20, 2023

    8.0
    Very good hotel with breakfast
    • Business trip
    • Solo traveler
    • Standard Room
    • Stayed 6 nights

    I had no cold water from the tap due to the intensive use of the dryer, there was a strong smell of perfume in the hallway. That was a bit disturbing, but at least you couldn't smell it in the room

    I have already been to this hotel 2 times, as it is one of the few hotels with breakfast I will book here again in the future Very central location without noise disturbance very friendly staff and very well maintained very large and comfortable rooms

    Stayed in January 2023

Showing 1 - 25

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