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  5. Reviews of Holiday Inn Express Hotel & Suites Dallas West, an IHG Hotel

Reviews of Holiday Inn Express Hotel & Suites Dallas West, an IHG Hotel 3 stars

4321 Communications Drive, Dallas, TX 75211, United States

#71 of 169 hotels in Dallas

Guests' Choice

Review score

Based on 655 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    8.5

  • Value for money

    8.2

  • Free WiFi

    8.6

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Showing 1 – 25

  • Reviewed: 19 September 2024

    7.0
    It was ok.
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Loud music while I was trying to take a nap by construction workers . Originally they tried giving me old out dated rooms that had holes in the curtains and a bad burnt popcorn smell. I then inquired to front desks about getting rooms that are already done being renovated and that made it happen with no problems.

    The place was under construction for renovations. It was noisy but we were only there for one night.

    Stayed in September 2024

  • Reviewed: 9 September 2024

    7.0
    Great value for the price.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The rooms could be better, they were somewhat old but they’re remodeling. Some floor tiles were loose and the headboard had a tear. The bathtub was very slow draining.

    Excellent location, conveniently close to many restaurants and shopping centers plus few minutes away from downtown. The staff was great and helpful the breakfast was amazing. A very quiet place to stay.

    Stayed in September 2024

  • Reviewed: 7 September 2024

    8.0
    Over all good stay. Staff is always so friendly and rooms are clean and comfortable.
    • Leisure trip
    • Family with young children
    • King Suite
    • Stayed 3 nights
    • Submitted via mobile

    Old TV couldn't log in to streaming services or even cast via phone. The pool area needs more venting it's too humid. Extend breakfast to 10am so people can sleep in a lil more.

    Omelets were good. Suite size is nice. Quiet place pitch dark at night is awesome.

    Stayed in September 2024

  • Reviewed: 14 August 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    Nothing to report.

    The room was modern, clean and comfortable. Good location to reach Dallas, even if a little bit far from downtown. Breakfast had a lot of choices.

    Stayed in August 2024

  • Reviewed: 30 July 2024

    8.0
    Highly recommend .
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    It was close to everything, shopping and food.

    Nice property and quiet

    Stayed in July 2024

  • Reviewed: 20 July 2024

    8.0
    This will be an excellent property once the construction is complete!
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 4 nights

    Construction was going on. Lots of extra construction workers, broken tile, equipment/supplies sitting around.

    The breakfast was very good. It had nice variety.

    Stayed in June 2024

  • Reviewed: 20 July 2024

    7.0
    I would return because there were no surprises.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Did not like the ongoing construction. The ice machine did not work on the floor I stayed; I had to go to another floor to get ice. Would have preferred bacon on the breakfast instead of 2 types of sausage.

    Everything was as advertised. Breakfast was good. Service was good and staff was courteous.

    Stayed in June 2024

  • Reviewed: 17 June 2024

    7.0
    Good things coming.
    • Business trip
    • Family with young children
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Didn't realize it was going through a remodel. That is good though, just wasn't aware before booking.

    Everything was good other than we prepaid and had to check out early.

    Stayed in June 2024

  • Reviewed: 8 June 2024

    9.0
    Thanks so much
    • Business trip
    • Solo traveller
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    Safety, breakfast,location &staff

    Stayed in June 2024

  • Reviewed: 26 May 2024

    7.0
    Traveled to Dallas for a concert
    • Leisure trip
    • Couple
    • King Suite
    • Stayed 1 night
    • Submitted via mobile

    No compaints!

    The staff were all about customer service.

    Stayed in May 2024

  • Reviewed: 22 April 2024

    8.0
    Overall, it was a nice stay. We would definitely come back to stay there next time we're in Dallas.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night

    The room was nice, but the beds definitely were very comfortable. It will also be nicer once the renovations are complete.

    All of the staff members that we talked to or needed something from were extremely nice!

    Stayed in April 2024

  • Reviewed: 17 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Breakfast was good.

    Stayed in April 2024

  • Reviewed: 15 April 2024

    9.0
    Great stay
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night

    The drink machine nozzle did not appear to have been cleaned, but yet only stayed for one night so I do not know if they clean it after we left.

    The location was perfect for us, as we wanted just a short trip into Dallas before going to Fort Stockton. The hotel was clean and the breakfast was as expected. The staff was friendly and kept the breakfast stocked nicely.

    Stayed in March 2024

  • Reviewed: 8 April 2024

    7.0
    Good location between Dallas and Fort Worth
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Convenient location

    Stayed in April 2024

  • Reviewed: 8 April 2024

    8.0
    Room overall met my expectations and was comfortable.
    • Leisure trip
    • Group
    • King Suite
    • Stayed 2 nights
    • Submitted via mobile

    Room was very clean but smelled like smoke. Wished the lighting was a little softer and pull out sofa mattress was very thin and uncomfortable.

    Size of room was very comfortable. Water pressure in shower was very good. We had plenty of towels and bedding and good soap products. They also had very good breakfast selection.

    Stayed in April 2024

  • Reviewed: 4 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Wasn't anything major, just some cosmetic issues, floor tiles in bathroom, tub stopper, minor repair.

    A large comfortable room for the cost!.. clean and the staff was friendly

    Stayed in March 2024

  • Reviewed: 30 March 2024

    7.0
    Clean, Comfortable & Cute!
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    My only complaint is that the hot tub was lukewarm at best & the couch in room 326 was a little dirty.

    I liked that the property was clean & well put together.

    Stayed in March 2024

  • Reviewed: 15 March 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pool not working. First room offered had a smell

    Staff was great.

    Stayed in March 2024

  • Reviewed: 11 March 2024

    7.0
    The stay was ok but wouldn’t go back
    • Leisure trip
    • Couple
    • Standard Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    They’re renovating and there’s alot of stuff all over the place. Found a small cockroach in restroom. Breakfast wasn’t good, not enough selection.

    The staff was friendly

    Stayed in March 2024

  • Reviewed: 1 January 2024

    8.0
    Fun and exciting
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast was good and the staff was very friendly. The hot tub was out of commission due to a remodel which I was sad about cause I was looking forward to some relaxing downtime. I look forward to see the remodel on our next visit to Dallas cause we’ll definitely be staying at this hotel again for all our Dallas visits.

    Stayed in December 2023

  • Reviewed: 28 December 2023

    8.0
    Enjoyed will be coming back here again ,hoping pool area has add on by that time , very good
    • Leisure trip
    • Family with young children
    • Standard Room with Two Queen Beds
    • Stayed 4 nights
    • Submitted via mobile

    The pool area , needs some kind of water heating devise also the area needs heat in the room ,not much but atleast keep the pool area at 75° room temperature durning the cold days only so the guests will be able to enjoy the pool and during the summer pool room cool at 73° pool water cold then , it will bring more business and keep alot more business , having your rooms running out , filled up ....!!!

    The breakfast was good and area was good ; can't wait to see what the area you all is remodeling looks like when finished ,when I come back there . Also add grits to the menu : regular and cheese

    Stayed in December 2023

  • Reviewed: 19 December 2023

    8.0
    Nice place at a reasonable cost
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    Had difficulry getting keys to work,

    Breakfast was good - lots of choices. Room was clean. Bed was comfortable.

    Stayed in December 2023

  • Reviewed: 10 December 2023

    8.0
    It was nice.
    • Leisure trip
    • Family with young children
    • Queen Suite with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Pullout mattress on bed was old. Pillows were hard.

    Breakfast

    Stayed in December 2023

  • Reviewed: 6 December 2023

    7.0
    Clean hotel, good location
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 7 nights
    • Submitted via mobile

    No pancakes at breakfasts.TV volume was wonky. Pool very frigid and the hottub is STILL broken, was not indicated anywhere. If that's important to you, can be a deal breaker

    Clean, comfortable beds, microwave and fridge in room. OK breakfasts

    Stayed in December 2023

Showing 1 – 25

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