136 West 42nd Street, New York, NY 10036, United States of America
#311 of 418 hotels in New York
Guests' ChoiceBased on 1490 hotel reviews
7.6Cleanliness
8.1
Comfort
8.2
Location
9.3
Facilities
7.7
Staff
8.2
Value for money
7.4
Free Wifi
8.4
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: June 5, 2024
Candice
United States of AmericaSecurity wouldn't let us in the building along with a couple. The guard pointed to a sign and we thought he meant another entrance. After walking the block and not seeing anything, I called the hotel. The security STILL didn't let us in and we only got in once someone was coming out. ALL WHILE the guard sat and looked directly AT US!! Our shower was backed up and needed maintenance to unclog the drain. The water took 8 minutes to heat up for a shower and for the sink.
The front desk customer service was superb. They were super friendly and helpful. I appreciate all of them and their work ethics! The location is close to everything near Times Square and Bryant Park is a block away. There are PLENTY of food places and the subway is at the end of the block.
Stayed in June 2024
Reviewed: June 4, 2024
Adam
United KingdomLoud noise from steet, seeing as it is directly by times square. Not the most luxurious bathroom Small lobby
Comfort
Stayed in June 2024
Reviewed: June 2, 2024
Sarah
United KingdomNeed to spend a few extra dollars on decent hairdryers, it was not very powerful Free bottled water in room would be a nice touch
Location Size of room and view Hot shower (previous reviewers suggested an issue but I had no issues on 26th floor) No long waits for lift Comfortable bed, not too soft
Stayed in May 2024
Reviewed: May 25, 2024
Abdul
United Kingdomchecked in and no WiFi allday and nite, almost missed my flight cos I couldn't check and not able to order UBER
lovely hotel. Great location, but no WiFi for 24hours , that's not good. everything else including staff was superb.
Stayed in May 2024
Reviewed: May 22, 2024
Jorge
United States of AmericaElevator take forever
Close to everything
Stayed in April 2024
Reviewed: May 21, 2024
Joey
NetherlandsThe fire alarm went off around 4:30 am, luckily fake alarm but when you are on the 32nd floor it’s stressing.
Staff very friendly, bed was really comfortable and everything was clean
Stayed in May 2024
Reviewed: May 20, 2024
Lisa
United States of AmericaLittle space to maneuver large luggage in
Convenient to subways, good use of space. Liked having restaurant and small concession area on site.
Stayed in May 2024
Reviewed: May 20, 2024
Shana
United States of AmericaThe room was super small which is typical for NYC. However, the desk chair had tall arms which didn’t allow it to fit under the desk therefore we had to walk around it every time. It left very little space between the bed and desk chair.
Location was great
Stayed in May 2024
Reviewed: May 11, 2024
Colm
IrelandAll the taxes on my bill.do just make them up,very expensive. Would have liked a kettle not what was there some sort of coffee machine
Location was good.
Stayed in May 2024
Reviewed: May 4, 2024
Otis
United States of AmericaThe restaurant was awful. The breakfast buffet looked horrible so we ordered a la carte, which was a smart move, we ordered dinner there and the pasta was overcooked and the salad was small. They performed fire alarm testing but didn’t warn us and came in at 10am and I was still in bed. Also they didn’t clean our room one day after coming in at 9am while we were still in bed.
Loved the location, the comfort of the beds, the shower was very hot with great pressure.
Stayed in May 2024
Reviewed: May 3, 2024
Rosemary
United States of AmericaThe elevator service--was on the 16th floor and waited 3 times for the elevator to take us downstairs. Each time the elevator was too full for us to get on. We walked down all 16 floors.
Great friendly staff; located within walking distance to many attractions, including Times Square
Stayed in April 2024
Reviewed: April 29, 2024
Rena
United States of AmericaBreakfast buffet was very limited and didn't have items as advertised.
Just about everything. They need more elevators.
Stayed in April 2024
Reviewed: April 29, 2024
Jill
United States of AmericaWe came in to pick up our bags and a “woman from corporate” berated us accusing us of not being guests of the hotel and we couldn’t use the bathroom. Then had the audacity to ask if we wanted points after she realized we were guests. Completely inappropriate. Feel free to contact me about this out of touch woman you have representing your hotel.
Location was perfect. Nice size rooms, good internet
Stayed in April 2024
Reviewed: April 25, 2024
Megan
United States of AmericaI did not find bed comfortable
location is fabulous!
Stayed in April 2024
Reviewed: April 24, 2024
William
United States of AmericaSlow front desk
Location
Stayed in April 2024
Reviewed: April 22, 2024
Gail
United States of AmericaMy room had an odor and the carpet was unraveling in a spot (which could pose a danger to someone wearing heels).
Not applicable
Stayed in April 2024
Reviewed: April 22, 2024
Kathleen
United KingdomBasic rooms, modern bathroom
Central location
Stayed in April 2024
Reviewed: April 12, 2024
Espero
United States of AmericaThe shower has no heater, we called for maintenance, no slippers, no toothpaste and toothbrush
Close to other tourist spots
Stayed in April 2024
Reviewed: April 8, 2024
Andrew
United KingdomGreat view of the Empire State Building. Very friendly and helpful staff. Great location.
Stayed in April 2024
Reviewed: March 3, 2024
Alkas
United States of AmericaThis review is hidden because it doesn't meet our guidelines.
Reviewed: February 26, 2024
Robertson
United States of AmericaRoom was small
Location
Stayed in February 2024
Reviewed: February 20, 2024
Elizabeth
United States of Americalocation it’s on a very busy street
clean and friendly staff
Stayed in February 2024
Reviewed: February 19, 2024
Joanne
CanadaLocation also we did a very early check in at no additional cost. Very much appreciated after 18 hour flight.
Stayed in February 2024
Reviewed: February 13, 2024
Edlyn
United States of AmericaNo running water the day of check out and I had come on my cycle
Location and it was clean staff was great
Stayed in February 2024
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