4801 West Expressway 83, McAllen, TX 78503, United States of America
#15 of 48 hotels in McAllen
Guests' ChoiceBased on 68 hotel reviews
8.7Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.7
Staff
8.7
Value for money
8.3
Free Wifi
8.3
Real Bookers. Real stays. Real opinions.
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Showing 1 - 25
Reviewed: August 20, 2024
Adreana27
United States of AmericaFront desk staff. One lady in particular, very rude and every time we would go down at night to the front lobby she was with a random guy flirting and making out behind the desk and in front of other guests. Thats was very inappropriate and uncomfortable to go ask for what we needed.
Breakfast was good, very nice staff. We love the pool, this is why we came back again
Stayed in August 2024
Reviewed: August 18, 2024
Cecilia
United States of Americanothing, everything was excellent!
breakfast was delicious and facility was great
Stayed in July 2024
Reviewed: August 1, 2024
Maricela
United States of AmericaThat it was warm at night I couldn’t make the a/c work even though I follow the instructions posted din the wall and made sure the furnace was off the a/c didn’t work
Very new, nice and clean hotel
Stayed in July 2024
Reviewed: July 22, 2024
Daisy
United States of AmericaExcellent!!!!
Stayed in July 2024
Reviewed: July 15, 2024
Selene
United States of AmericaRestaurants and a lot of shopping centers near
Stayed in July 2024
Reviewed: June 2, 2024
Andrea
United States of AmericaVery clean the breakfast my kids loved the chocolate chip cookies
Stayed in May 2024
Reviewed: March 18, 2024
Juarez
United States of AmericaAwesome
Stayed in March 2024
Reviewed: August 21, 2023
Juan
MexicoLocation is hidden
Space in the room
Stayed in August 2023
Reviewed: January 28, 2023
Selina
United States of AmericaThis hotel is perfect!
Everything! This is one of the best places we have stayed at! We had the presidential suite and surprisingly it accommodated 7 adults.
Stayed in January 2023
Reviewed: December 5, 2022
Norma
United States of AmericaN/a
The room is so clean that it feels like being home
Stayed in December 2022
Reviewed: July 25, 2022
Lee
United States of AmericaPool was awesome
Stayed in July 2022
Reviewed: April 23, 2022
Nicole
MexicoWhich we were grateful for. Microwave was dirty. Main bedroom toilet didn't work. TV remote was missing batteries. All of those weren't a huge deal because overall the stay was nice, but when I informed the front desk in the morning at checkout there was no apologies whatsoever, which I thought was strange.
Breakfast was great and glad that it started so early, as we are early risers. The room is well appointed with lots of space. The king bed is very comfortable with good linens. Our room wasn't ready and the receptionist switched us to another room so we can check in on time, Which we were grateful for.
Stayed in April 2022
Reviewed: March 21, 2022
Rebecca
United States of AmericaWish the hot tub would’ve been working . Hopefully on our next visit it’s up and running
The room was so much better than what we thought. It was so huge and comfortable. My kids and ourselves loved the pool area and mini golf area. The breakfast in the morning was so refreshing and delicious.
Stayed in March 2022
Reviewed: February 17, 2022
Eduardo
MexicoWe had a problem with the TV that we had to solve by our self, unfortunaly front desk couldn't help us with this issue
.
Stayed in February 2022
Reviewed: January 31, 2022
Valerie
United States of AmericaA bit hot at night
Stayed in January 2022
Reviewed: December 13, 2021
Jose
MexicoEverything was as expected excellent, Staff was very … Very friendly and their attitude was beyond “business as usual” bottom line: We’ll be back.
Stayed in December 2021
Reviewed: November 29, 2021
Albesa
United States of AmericaEverything 😊
Stayed in November 2021
Reviewed: November 29, 2021
Albesa
United States of AmericaEverything
Stayed in November 2021
Reviewed: November 22, 2021
Juan
Mexicoanything
everything !!!!!!
Stayed in November 2021
Reviewed: November 8, 2021
Sotelo
United States of AmericaNothing
I loved everything!
Stayed in November 2021
Reviewed: October 27, 2021
Daniela
United States of Americaone day they didn’t clean the room. We stayed there from Thursday to Sunday
Stayed in October 2021
Reviewed: August 12, 2024
Rosalee
United States of AmericaHave the pool ready. Keep cookies stacked, serve real food like sausage and eggs and more fruit. Get rid of unhelpful front desk worker. Not the one on the 11th of August in the morning she was nice but the one in the evening on 08/09 worst service I’ve ever seen and not helpful, knowledgeable , or welcoming. Also not enough soaps or wash cloths provided to accommodate 5 guests. Also, the bar was depressing and so was the bar staff.
Location fine breakfast sausage horrible and eggs gross. Not a big variety of things.
Stayed in August 2024
Reviewed: March 11, 2024
Amanda
United States of AmericaNeeds update and deep cleaned
The size of the room
Stayed in March 2024
Reviewed: September 5, 2023
Thomas
United States of AmericaAccessibility is thru a side alley in a commercial area Attention to details in cleaning may need work: I reached my hand into a shelf & encountered some brown substance. We needed the sofa-bed, but could not figure out how to make it work: called desk: told there were “handles”: could not find: desk sent someone up: turns out there is a “rope pull” that was not visible. Had to make second call to get bedding: mattress pad & two sheets simply dumped on the bed. Luckily, the person in the bed (me) didn’t need the duvet due to next issue, so could give to person on sofa-bed A/C seems to need work, as the building is a sort of Stalinesque monolith without shade & the instructions provided were simply for turning on & off. Limited cooling at first At 11:30 PM, another call to the desk: several adults were in festive mode at the pool with loud music, and given the construction of the building, the sound carried right into the room. Desk was unaware that the pool was still in use after closing hour (11 PM) but said they would send someone to look into it.
Offered mini-kitchen with dishwasher, and “office” barrier between living & sleeping space: a long desk w/ space for work Separate sink/toilet & bath areas Breakfast w/ several options in open space Adequate hot water for showering Staff seemed genuinely willing to help, & responded to concerns raised at check-in based on my questions from reading reviews about problems
Stayed in September 2023
Showing 1 - 25
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