The service at the bar was absolutely horrible. Bartender did not know how to make any drinks. Continuously disappeared and quality of food at the bar was atrocious.

The front desk people were great. Pool was lovely.

Stayed in September 2024

Our pre paid rooms allocated to other people. Had to make do with what was available. Some staff had a poor attitude

Nice pool with good location

Stayed in September 2024

Lovely pool. Clean hotel and accommodating staff. Only 5 min driving to broadway.

Stayed in August 2024

was only given an extra half hour as a late checkout. was never sure if the bar was open or closed

comfortable bed

Stayed in September 2024

Things closed too early . Restaurant and breakfast place and bar . None of the staff spoke any English which was difficult . Sone staff weren’t very nice while others were . The bed was awful with a squeak every time I moved

Clean location

Stayed in August 2024

The Valet was a bit expensive and we had miscommunication about it.

Everything was good staff was helpful. Building outside and inside look beautiful

Stayed in July 2024

Parking and very little room when entering property. Other than that, all good. Thank you.

Location, bad parking.

Stayed in August 2024

There was confusion about the breakfast. We asked if coffee came with the meal they said yes and then we got charged it was also confusion about the check-in they didn't let us know that there were two towers one of our guests who were staying with us got 2 - the number of the room but we did not so we wandered around quite a bit looking for a room. Also there was two different pieces of information that we received one was we had to pay for valet parking the other one which we did not have to pay for valet parking and that there was another place to park. We prepaid for valet parking which is what they recommend and then they tried to charge us again when we checked out.

The location of the property was nice the rooms were nice

Stayed in August 2024

Room needs updating they don’t clean your room unless your there for 5 days or more

Location and staff were great

Stayed in July 2024

Was charged more at the hotel that initially agreed on Booking.com They tried to charge us for 3 days' worth of parking when we only used parking one day.

Staff were nice enough and were helpful enough but got the impression that even they didn't know what they were talking about. The room was nice and the facilities were good.

Stayed in June 2024

Parking parking parking cost...

Parking rates are terrible. $42 per day is something you have to pay. No option!

Stayed in July 2024

Further away from downtown than we thought

Very clean and staff helpful

Stayed in June 2024

the friendliness of the staff. Easy access for disabled guests. the hotel is a only a 10 minute walk to Lower Broadway so far enough away so you can enoy a quite ,peaceful sleep at night

Stayed in June 2024

Wasn’t told the room rates would go up so much each day found there were hidden cost I didn’t expect.

Very good

Stayed in May 2024

The shower wasn't hot enough, broken handle on dresser. No kettle in the room or available from front desk

Location was perfect

Stayed in May 2024

The cost of parking 42.00 a day way too much. A microwave would be good in the room

The room and location were great

Stayed in April 2024

The prices of products in the market in the lobby were very expensive. The room didn't have water bottles or toiletries for guests on arrival. The main issue for us was that we were under the impression that the outdoor pool was open for the season. This was the main reason that we booked this hotel. 2 days before our stay we got an email saying that the pool was closed and this was a huge disappointment for us given that it was 80 degrees all weekend long.

The outdoor space downstairs, the market available at the front reception and the space in the room.

Stayed in April 2024

Few lights in the room, it was a bit dark. No water in the mini bar, you have to remember to bring your own.

Walking distance to most of the sightseeing sites and downtown. The staff was polite. Room was spacious, comfortable bed.

Stayed in March 2024

The noise levels from cars racing down the street even late at night.

Room was spacious and clean. Breakfast was very good the french toast best I have had at hotel. Location was good and easy to get into downtown

Stayed in March 2024

Parking was a disaster… upon arrival I had to circle the property three times to figure out there was no parking only valet, I unloaded my vehicle on a roller cart and pushed my luggage in the doorway to be greeted by a valet gentleman… overnight was 43.00 no option to self park… needed access to my vehicle several times was a pain! My “balcony “ room that I thought overlooked the pool Actually overlooked a smelly dumpster and AC units

Close to restaurants and bars

Stayed in March 2024

Location and it was clean, staff was very nice.

Stayed in February 2024

Air conditioner in room was loud.

Location to hockey arena.

Stayed in February 2024

$42 to park on property overnight was my only complaint of you pay for room you should have free parking

Stayed in January 2024

We were given the key to an occupied room, pretty awkward situation but it was fixed promptly.

The property was clean and the location was great!

Stayed in January 2024