463 East Parkway, Gatlinburg, TN 37738, United States
#210 of 587 hotels in Gatlinburg
Guests' ChoiceBased on 3870 hotel reviews
7.9Cleanliness
8.0
Comfort
8.1
Location
8.9
Facilities
7.9
Staff
8.9
Value for money
8.2
Free WiFi
7.9
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End of dialog contentReviewed: 26 September 2024
Charles
United StatesThe room smelled of wood burning.
Very close to the area we wanted to be able to walk.
Stayed in September 2024
Reviewed: 24 September 2024
Seal
United StatesThe location was great and easy access to so many places
Stayed in September 2024
Reviewed: 23 September 2024
Thurman
United StatesNothing
Breakfast was awesome and the lodge was very nice. We thoroughly enjoyed our stay and plan on visiting again.
Stayed in August 2024
Reviewed: 23 September 2024
Linda
United StatesFelt it needed updated and a deep clean. The sheets were worn and there was no mattress pad on the bed. The mattress had seen better days. The bottoms of my feet were really dirty when walking barefoot in the room. Didn’t get clean towels daily nor did we get coffee.
Loved the balcony overlooking the brook. Saw bears each day we were there. Also enjoyed being away from the hubbub of town. This property has so much potential.
Stayed in September 2024
Reviewed: 23 September 2024
Bledsoe
United StatesMy kitchen faucet did not work.
Location of lodge
Stayed in September 2024
Reviewed: 18 September 2024
Katie
United StatesNot much to not like, only thing that got us was there is only one hot tub for such a big property it was difficult to get anytime in it.
It was very cozy, we got the honeymoon suit. All rooms have river views!
Stayed in September 2024
Reviewed: 17 September 2024
Natalie
New ZealandNice pool areas. Friendly man at breakfast. Good breakfast options. Good location.
Stayed in July 2024
Reviewed: 16 September 2024
Bradley
United Statesroom could have used a closet or something to hang clothes on. also, no Kleenex tissues in bathroom
bed very comfortable, balcony allowed us close up of bear on 2 separate days walk by
Stayed in September 2024
Reviewed: 14 September 2024
Karen
United StatesI want breakfast back. Highly disappointed
Location, very clean, the creek, the view, the staff, the hot tub, beds very comfy
Stayed in September 2024
Reviewed: 14 September 2024
Michael
United StatesI didn't get to see the bear that wanders this property
Everything was satisfactory. Great deal
Stayed in September 2024
Reviewed: 13 September 2024
Larry
United StatesBreakfast was not very good. That is one reason that we stay here. Need to go back to the old Breakfast that they use to serve.
Stayed in September 2024
Reviewed: 11 September 2024
Elsa
South AfricaOur room’ carpet and walls needed a scrubbing.
We loved our time here! The bears walking through the property was a cherry on the cake! The rooms are spacious and neat. The staff are helpful and breakfast a treat.
Stayed in September 2024
Reviewed: 9 September 2024
Christina
United StatesHandrails on balcony loose no stopper for tub pillows needed updating
Clean perfect location perfect view
Stayed in September 2024
Reviewed: 9 September 2024
Johnson
United StatesThe beds where worn
Stayed in September 2024
Reviewed: 6 September 2024
Heidi
United StatesThe gentleman in the breakfast room was so very accommodating and kind to my grandkids! We also loved seeing so many bears!
Stayed in August 2024
Reviewed: 5 September 2024
Wendell
United StatesBreakfast was good. Room had awesome balcony overlooking a mountain creek. Lots of bears around was fun too
Stayed in August 2024
Reviewed: 4 September 2024
Justina
United StatesWe stayed in the older section, the view from our balcony was great! However there was a musty smell and the room could have been a little cleaner. This did not stop us from booking again, we just prefer the other section.
Location was great! Friendly staff.
Stayed in July 2024
Reviewed: 4 September 2024
Justina
United StatesOne of the mattresses had a noticeable caved in area, and needs to be replaced. There were some cobwebs in the corners of the bathroom, but overall I still give 9/10!
The location was amazing. We had three bear sightings, this was the highlight of our trip! The staff were the friendliest I have encountered! This was our second stay and we will definitely stay again.
Stayed in August 2024
Reviewed: 3 September 2024
Seaton
United StatesNothing. Great for a weekend getaway
Very good
Stayed in September 2024
Reviewed: 3 September 2024
Suvadeep
CanadaThere was nothing to not like at Brookside for us.
The location is close to downtown. The facilities are clean, well maintained. Staff is helpful. The breakfast was enough to get you started in the morning. The rooms were clean.
Stayed in August 2024
Reviewed: 3 September 2024
Jerry
United StatesThe room could have used a deep clean but it wasn’t gross either.
The location is great if you want to be close to town but out of the chaos. The kids loved the pool and we all enjoyed watching the bear. We saw them every day of our trip. The room was comfortable and shower had great water pressure. Staff was very friendly and welcoming.
Stayed in September 2024
Reviewed: 3 September 2024
Brooklyn
United StatesA bit outdated, had issues with the locks, had issues with the doors not wanting to close.
It was large and the wildlife was nice
Stayed in September 2024
Reviewed: 3 September 2024
Barham
United StatesNothing
Everything
Stayed in September 2024
Reviewed: 3 September 2024
Jaiprasad
United StatesBreakfast could have been better...
Black bears wandering around so closely...
Stayed in September 2024
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