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  5. Reviews of Best Western Plus Holiday Sands Inn & Suites

Reviews of Best Western Plus Holiday Sands Inn & Suites 3 stars

1330 East Ocean View Avenue, Norfolk, VA 23503, United States

#18 of 45 hotels in Norfolk

Guests' Choice

Review score

Based on 1038 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.4

  • Comfort

    7.5

  • Location

    8.6

  • Facilities

    7.4

  • Staff

    8.3

  • Value for money

    7.4

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 24 September 2024

    8.0
    Pleasant
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    People were smoking weed on the property. We couldn’t sit outside that much because of it.

    The convenience it was near our friend.

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    Good value with a great location and beautiful beach
    • Leisure trip
    • Group
    • King Suite - Non-Smoking/ Pet Friendly Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are serviced every other day so sometimes we needed things. The staff was always friendly and happy to provide whatever was needed, but it would be nice not to have to ask.

    The location was great for us. We enjoyed the beach access and pool. The breakfast is convenient.

    Stayed in August 2024

  • Reviewed: 26 August 2024

    8.0
    Good but had to drive everywhere
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Kitchen - Pet Friendly/Non-Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Clerk at checkin was not very friendly. Except for the pool and beach, there were no walkable stores or restaurants.

    Breakfast was great and Breakfast staff was very attentive. The people who serviced the room were extremely nice and accommodating. Beach was very clean. Great ocean view from the room.

    Stayed in August 2024

  • Reviewed: 24 August 2024

    7.0
    I would stay here again
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Ocean View - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Bathroom was super small. Water in sink didn’t drain well

    Closeness to the beach. And not an over populated part of the beach

    Stayed in July 2024

  • Reviewed: 20 August 2024

    8.0
    We booked somewhat last minute, so we were happy to find this beachfront hotel at a reasonable price
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Kitchen - Pet Friendly/Non-Smoking
    • Stayed 1 night

    The room felt damp, but that might just be proximity to the water. No real complaints.

    Great view of the pool and beach from our room. We liked having a kitchenette. The complimentary Nespresso machine in the lobby/office area was delicious (best latte of my life).

    Stayed in August 2024

  • Reviewed: 19 August 2024

    8.0
    I enjoyed my stay I will stay again.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds and Kitchen - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    Roaches

    Location , cleanliness within and around property. Secure and staff was welcoming. Amenities were very good . Breakfast, the pool and sitting areas outside were really good. Staff take good care of property

    Stayed in August 2024

  • Reviewed: 14 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • One Bedroom Queen Suite with Two Queen Beds with Kitchen - Non smoking
    • Stayed 3 nights
    • Submitted via mobile

    The beds weren’t very comfortable. It seems like they’re renovating, and our bathroom looked new. The “kitchen” had a small stove with cooktop, but it was old and dirty looking. There weren’t any cupboards for food storage, and no utensils were stocked. Pots and pans are available to “rent” free of charge, but It would’ve been difficult to cook, and clean up, which is what we had planned. We ended up buying sandwich stuff for lunch to keep in the fridge (which was nice), and eating out for dinner, which is expensive for a big family. Just something to take into consideration if you’re planning on cooking. There were also a few ants in the kitchen.

    Check in was easy and staff was friendly. Breakfast was good-typical hotel hot breakfast. Room accommodated family of 6. The walk to the beach was very short and easy to access. The pool was large and nice. Overall a good price for what you are getting.

    Stayed in August 2024

  • Reviewed: 7 August 2024

    8.0
    Great location for a quiet and secluded vacation
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds with Ocean View - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    The rooms are not cleaned; need to ask maids first clean towels or trash bags. Breakfast is of poor quality.

    Perfect location right at the secluded, nice beach. Hotel is of decent value, simple breakfast, dog friendly, rooms are big and beds are comfortable

    Stayed in August 2024

  • Reviewed: 5 August 2024

    7.0
    Overall the stay was pleasant. Quiet. I like the easy access to the beach.
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking /Pet Friendly
    • Stayed 5 nights

    They used to have lemon water in the lobby years ago. That was a nice touch. The floors were sandy in our room when we got there. The bathroom was extremely small with the sink outside of it. I also was not expecting surprise charges when we arrived. First they tried charging me $250 for incidentals and my pet. Then that dropped to $150, then just $100. I couldn't get a straight answer as to what exactly I was paying for. I paid the $100 and then at checkout they tried to say I still owed $150. After a phone call made by the front desk that then dropped to $50. The whole thing just seemed like it was a nickel and dime scheme. Needless to say the $100 is all they got out of me! Other than that it would've been nice to have a designated smoking area outside. We were trying to enjoy the pool and someone was smoking cigars. Even outside the smell was just super strong and made us end up leaving the pool early.

    Breakfast was great. The breakfast area had been renovated and much better than when we had stayed here before. Definitely preferred the room being non carpeted. Pool was great.

    Stayed in August 2024

  • Reviewed: 5 August 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • One Bedroom Queen Suite with Two Queen Beds with Kitchen - Non smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast, swimming,fishing were good

    Stayed in August 2024

  • Reviewed: 1 August 2024

    7.0
    We had a good time fir my daughters birthday
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds - Non-Smoking /Pet Friendly
    • Stayed 3 nights
    • Submitted via mobile

    No carpet so floors stay sandy

    Breakfast was good located in great spot

    Stayed in July 2024

  • Reviewed: 1 August 2024

    8.0
    Nice place, expensive for us , but isn’t everything!
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds with Ocean View - Non Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast could have small bottles of water for guests instead of having to walk over to lobby bldg to fill a cup. Wasn’t prepared for all the seaweed on the beach. The oceanfront doesn’t have as much. Not sure why the bay does but all in all an enjoyable stay.

    Breakfast was good.

    Stayed in July 2024

  • Reviewed: 27 July 2024

    7.0
    It was good, except for the floor that needs to be remodeled.
    • Leisure trip
    • Couple
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Filthy floor.

    Near by the ocean.

    Stayed in July 2024

  • Reviewed: 25 July 2024

    8.0
    Nice clean room. Wish I had had time for breakfast.
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds - Non-Smoking /Pet Friendly
    • Stayed 1 night

    Not much...

    I had a room on the "hotel" side on 1st floor with balcony facing the beach. Great sunrise.

    Stayed in June 2024

  • Reviewed: 21 July 2024

    8.0
    Relaxed hotel, close to the beach, nice pool with a big patio and 3 charcoal grills
    • Leisure trip
    • Family with young children
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 7 nights
    • Submitted via mobile

    Throw pillow had stains or something all over it

    Room was decent size, close to the beach, pool was cleaned good, breakfast was good

    Stayed in July 2024

  • Reviewed: 20 July 2024

    6.0
    Great place If you need to save some money and be on the beach
    • Leisure trip
    • Family with young children
    • King Suite - Non-Smoking/ Pet Friendly Room
    • Stayed 2 nights
    • Submitted via mobile

    The area was kinda run down and sketch

    Clean rooms decent prices .

    Stayed in June 2024

  • Reviewed: 18 July 2024

    7.0
    Overall good stay.
    • Leisure trip
    • People with friends
    • One Bedroom Queen Suite with Two Queen Beds with Kitchen - Non smoking
    • Stayed 3 nights
    • Submitted via mobile

    Need to add on the screen when booking $100 deposit when you get to hotel in bold lettering somewhere. Also need to check their appliances for safety.

    Always relaxing great access to bay.

    Stayed in July 2024

  • Reviewed: 13 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Kitchen - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    The breakfast staff was not the friendliest and it seems like they were always out of something for breakfast. We were there for five mornings and I never got any breakfast potatoes they were always out.

    Location and close to the beach.

    Stayed in July 2024

  • Reviewed: 13 July 2024

    7.0
    We enjoyed our stay
    • Leisure trip
    • Group
    • Queen Room with Two Queen Beds with Ocean View - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    The room was expensive for what it was

    The staff were so nice and accommodating

    Stayed in July 2024

  • Reviewed: 5 July 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • King Room with Ocean View - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Cleaning level, no kitchen equipment, bath tab with clear signs of wearing off, breakfast some of the items were not replenished, no boiled water for tea or oatmeal, had to go to the lobbi

    The location and the ocean

    Stayed in July 2024

  • Reviewed: 4 July 2024

    6.0
    Will not stay here again.
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Kitchen - Pet Friendly/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    I left my bathing suit under the sink and when I collected it to go home, it smelled like old animal pee. I know it was a pet friendly room but I doubt I’ll ever get the smell out. The sheets were so thin they were practically translucent. They never cleaned the room. The check in staff was rude and there wasn’t anyone at the desk when I tried to check out. A woman in the lobby told me to just throw my keys on the counter and they’d get around to it. I called four hours later and they still hadn’t checked us out of the room. The room itself had a weird red/maroon splash on the baseboard. There was long black hair in the tub, on the toilet and scattered about the room. The kitchen had no utensils. The breakfast area was minuscule. The hotel itself was about 30 minutes away from any entertainment.

    The only redeeming part of this property is that it was right on the ocean.

    Stayed in July 2024

  • Reviewed: 4 July 2024

    8.0
    It was decent. I love it was close and accesible to the beach.
    • Leisure trip
    • People with friends
    • Queen Room with Two Queen Beds and Kitchen - Non Smoking
    • Stayed 2 nights
    • Submitted via mobile

    No umbrellas or roof in the pool area.

    Location front of the beach and close to stores, restaurants and 25 min to Virginia Beach.

    Stayed in June 2024

  • Reviewed: 3 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Queen Room with Two Queen Beds and Kitchen - Non Smoking
    • Stayed 5 nights
    • Submitted via mobile

    Our room was not serviced at all. We were there for five days. But I was given clean towels and bed sheets to change myself at the front desk.

    The hotel was clean, and the staff was friendly and polite. Breakfast was great. Especially Kristen!

    Stayed in July 2024

  • Reviewed: 27 June 2024

    8.0
    Very good
    • Solo traveller
    • King Suite with Sofa Bed - Non Smoking
    • Stayed 4 nights
    • Submitted via mobile

    Easy to get to

    Pool and the beach. The A/C worked great

    Stayed in June 2024

Showing 1 – 25

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