2710 Lutcher Dr , Orange, 77632-1627, United States
#10 of 12 hotels in Orange
Guests' ChoiceBased on 39 hotel reviews
7.3Cleanliness
8.1
Comfort
8.0
Location
7.9
Facilities
7.4
Staff
8.1
Value for money
7.8
Free WiFi
6.2
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Showing 1 – 25
Reviewed: 12 August 2024
Chelsea
United StatesThe room was damp feeling and had an old musty smell in it. The AC didn’t cool down enough but thankfully the front desk let me borrow a box fan. The beds were very springy and needed updating.
Location off the interstate, easy check-in, friendly staff, clean room.
Stayed in August 2024
Reviewed: 15 March 2023
Angela
United StatesThe smoke detector going off in my room was horrible. The jacuzzi being out of order was terrible. The exit door near my room closed securely only part of the time and I was given a king size room instead of the reserved ADA room.
Ms. Veronica, Mr. Toby, and Mr. Russell are the real gems of this property. Their unbelievable attentiveness and kindness went a long way!
Stayed in March 2023
Reviewed: 31 January 2023
Robin
United States1 member of the staff was rude and the side door wouldnt unlock with room card. 1st nite no electricity and no discount?
location
Stayed in January 2023
Reviewed: 2 February 2022
Greg
United StatesPrice
Someone went for food in the morning. We waited til 7:30am. Still no food. We had to get back on the road.
Stayed in January 2022
Reviewed: 8 September 2024
Margaret
United StatesThe staff person who checked me in was very helpful, exceeding my expectations for service.
Stayed in September 2024
Reviewed: 8 June 2024
Mark
United StatesLoved everything
It was very good. It was clean, and the bed and breakfast was great. The lady at the desk was extremely friendly and helpful. This was an excellent stay.
Stayed in May 2024
Reviewed: 21 May 2024
Feathers
United StatesI wish you all had a smoking room.
The atmosphere and great customer service
Stayed in May 2024
Reviewed: 27 April 2024
Leniaya
United StatesI had blood on my sheets
Stayed in April 2024
Reviewed: 23 January 2024
Sue
United StatesClean
Stayed in January 2024
Reviewed: 30 November 2023
Becky
United StatesThere was too much light coming through from the windows and doors. I also couldn't get in the side door even with my key. My key card was also deactivated before 11am
Stayed in November 2023
Reviewed: 29 November 2023
Kieran
United StatesStaff is wonderful and helpful.
Ok. What we expected.
Stayed in November 2023
Reviewed: 13 November 2023
Blanca
United StatesRooms were very clean . And staff was very helpful
Stayed in November 2023
Reviewed: 28 May 2023
Bay0ugurl
United StatesBreakfast needs to have more options.
It was located close to the interstate. They have a pool and hot tub indoors. The bed was comfortable. Room has a true small refrigerator with a freezer not just a dorm size refrigerator. The employee working the front desk at check in (I think Russell was his name) was welcoming and very helpful.
Stayed in May 2023
Reviewed: 24 March 2023
Katelynn
United StatesThe spa was broken
The staff
Stayed in March 2023
Reviewed: 21 March 2023
Katelynn
United StatesThat the hot tub wasn’t working. Maybe in April when I book next time
There’s a freaking Waffle House right in front of the hotel walking distance ❤️
Stayed in March 2023
Reviewed: 16 March 2023
Susie
United StatesThe pool closed after we were here and upset my grandson
The whole staff was wonderful. We were always asked if we needed anything.
Stayed in March 2023
Reviewed: 26 February 2023
Tillman
United StatesThe service was horrible no one cleaned my room after ask several times. The breakfast was very tacky and cheap. By far the worst experience I’ve had with a best western facility.
I like that there was a indoor pool for my children to swim.
Stayed in February 2023
Reviewed: 17 October 2022
William
United StatesThis review has been hidden because it doesn't meet our guidelines.
Reviewed: 21 March 2022
Laverne
United StatesThe computer was down so I could not check in. I had engagement and since they could not let me get into my room and tell me how long it might be I had to leave. (I had already paid for my room) When er made it back it as 1around 11pm. The toilet was broken, and I had to flush by lifting top of tank lid. The room I booked for my son and his kids with a sofa bed did not work because the sofa bed could not open fully extend because the room was too small to fully extend. There was no discount given or other accommodations offered.
Stayed in March 2022
Reviewed: 5 February 2022
Jordan
United Statesthe price I booked online was not what I was charged at the hotels
okay room hot showers
Stayed in January 2022
Reviewed: 2 December 2021
Brae
United StatesThe supervisor that was there with the Afro had a very rude and unpleasant attitude. My family and I was not greeted with a welcome.The first thing to come out of her mouth while the other employee checked us in was, "I hope you don't smoke in your rooms because there is a $150 fine that I strongly enforce." As I went on to tell her that we are aware of rules I read them online when I booked our rooms and the rule is written on the front entrance of the hotel. The supervisor went on to say that she is just letting it be known that she does not mind charging the fine to our rooms and that she would do it quick fast and in a hurry. We told her once again that we are aware of the rules and will follow them. As we proceeded our check-in she went on and on about the no smoking policy. This type of behavior is not good customer service. Every customer should be greeted with a warm welcome which she failed to do. The next morning my family and I left and found another hotel to stay in for the remainder of our trip.
Stayed in November 2021
Reviewed: 17 October 2021
Donna
United StatesRoom had bad odor
Front desk at check was very nice. Veronica was so sweet!!
Stayed in October 2021
Reviewed: 5 July 2022
Anonymous
United Stateseasy access in and out
Stayed in July 2022
Reviewed: 1 July 2024
C
United StatesThere are no comments available for this review
Stayed in May 2024
Showing 1 – 25
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