The bedroom was a bit small and the decor in the rooms and hallways is quite dark.

The hotel was in an ideal position beside Powell Street BART station and also the trolley car terminus. It was also within easy walking distance for Union Square, China Town etc. The staff were very helpful when our air conditioning failed to work and they quickly allocated us with another room.

Stayed in September 2024

The location even though super central is a little bit sketchy (not the hotel’s fault). It’s right next to Tenderloin which is the worst neighborhood in San Francisco.

Everything was great during our stay! Very clean and modern room! The staff were also very helpful and knowledgeable.

Stayed in September 2024

Too many homeless around

Stayed in September 2024

.Very good value and clean room and hotel with very comfy bed. Hotel is very central in the heart of San Francisco.

Stayed in August 2024

The name of the hotel at the time of booking differred although not a major issue to figure it out. @time of review this was rectified.

Staff were great - friendly and helpful.

Stayed in August 2024

Old style furniture . Shower is not conofrtable, need the chance to detach it from the wall

Location

Stayed in August 2024

The staff seemed flustered and impatient for no apparent reason. That was a first for me.

It was clean and modern despite being a historical building. The location is touristy, but close to many things worth exploring.

Stayed in August 2024

One of the reasons I chose this hotel was for the parking- so it should be noted that there is only velvet parking (something that I did not realise) and this is at a rate of $65USD per night. We parked about a 5 min walk away for $40USD per day. Also, there is a security deposit of $75USD per night per room and this came as quite a shock since I had 3 rooms booked. I did not read this anywhere on the website before I booked so if it is there and I missed it, it should be more prominent as this was quite a lot of money to front up.

The location was pretty good. The area was generally safe for walking around at night. The room was serviceable. There was a small fridge and a coffee pod machine and the coffee was actually really nice. Queen size bed with 4 pillows. Was reasonably comfortable but creaked and sagged a little bit. The bathroom was quite nice, and the towels were generously sized. It should be noted that for people who need quiet to sleep, the area is very busy and there is quite a lot of street noise. This could have been because of where my room was positioned overlooking the street with the cable car outside. There is a bar and restaurant/cafe downstairs.

Stayed in August 2024

Many homeless around

Location

Stayed in August 2024

Several homeless people in the area

Very comfortable rooms

Stayed in July 2024

Could have had a better breakfast menu for early starters.

Excellent location for public transport to and from airport, cable car, street cars and buses to major tourist spots.

Stayed in August 2024

The air conditioning seemed to turn off at night. The shower and tile floor was really slippery. There was no bath mat.

Breakfast was not included

Stayed in August 2024

I felt the fries were overcooked and soggy (it could have been the day I ordered). I do wish breakfast opened a little earlier. I checked in online but when I arrived at the hotel I had check-in again with the desk instead of the computer. Not a huge thing, but the check-in with the email seemed pointless. The staff was mostly helpful. One member did seemed annoyed at answering my question about breakfast. Online it says $25 a day for breakfast but really you just order from a menu and can either have it in your room or dine downstairs.

I liked a robot delivered my food. It was close to many things; restaurants, shopping, bus stations, some sightseeing icons. I also liked most of the food. It was a decent amount for the price. Check-in was easy, and I was able to check-in early. The room was nice size. I was by myself so I didn't need a lot. The bathroom was great. The towels were very soft and nice, as were the bed and pillows. They provided shampoo, conditioner, soap, washcloths, and hand towels. I'd stay here again.

Stayed in August 2024

THE PROCESS FOR RETRIEVING YOUR CAR WITH VALET WAS NOT WELL THOUGHT OUT. THE ONLINE APP PROCESS SOMETIMES DIDN'T WORK SO OUR CAR WAS NEVER RETRIEVED. NOT HAVING AN EMPLOYEE AT THE FRONT DESK AT ALL TIMES. WE LEFT TO CATCH OUR FLIGHT AT 2:30AM AND NO ONE WAS THERE TO LET US KNOW IF OUR CAR WAS EVER PROCESSED FOR RETRIEVAL. WE WERE WORRIED ABOUT MISSING OUR FLIGHT. AFTER 15 MIN SOMEONE FINALLY CAME UP TO HELP US.

HOTEL WAS VERY CLEAN

Stayed in August 2024

No breakfast and the bathroom door

Location and there was a hairdryer, good tv channels Coffee was good in cafe Kind helpful staff

Stayed in August 2024

We didn’t get much sleep on our second night because someone was partying with loud music until after 4 am.

Great location

Stayed in July 2024

Good location

Stayed in July 2024

Nothing the hotel can solve but the area in the evening is filled with homeless people which makes it less suitable for families

Central location, nice style rooms, cool set up, and some nice twists with video games and a fusbal table

Stayed in July 2024

Air conditioning

Location

Stayed in July 2024

Very small lobby space and limited food & bev options

Loved the design of the rooms and the gym.

Stayed in May 2024

Good audibility. you can hear someone walking on the floor above

Nice hotel, clean room, friendly staff, conveniently situated.

Stayed in July 2024

Our bedroom was facing the street, which was a bit loud in the night.

The bed was very comfy, the bedroom was spacious and clean. We liked all the amenities.

Stayed in June 2024

Valet is a bit expensive. Slightly dodgy surroundings.

Central location. Comfortable room.

Stayed in June 2024

Hotel was in a great location, close to Bart and cable cars

Stayed in May 2024