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Reviews of avid hotels - Kalamazoo East, an IHG Hotel

3717 East Cork Street, Kalamazoo, 49001, United States

#10 of 31 hotels in Kalamazoo

Guests' Choice

Review score

Based on 308 hotel reviews

7.6

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.2

  • Facilities

    8.1

  • Staff

    8.3

  • Value for money

    7.7

  • Free WiFi

    7.8

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Showing 1 – 25

  • Reviewed: 23 September 2024

    8.0
    Excellent service
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The car rally! But that had nothing to do with the hotel!

    Alice checked me in and also helped me relocate to a quieter room. There was an insane car rally happening surrounding the hotel. She was very positive and very kind. All staff was very pleasant. I appreciate how clean the hotel was.

    Stayed in September 2024

  • Reviewed: 23 August 2024

    8.0
    Need housekeeping staff that understand their responsibilities
    • Business trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Mobility Accessible Trans Shower
    • Stayed 9 nights

    Hard to find cleaning staff that spoke English. Had to find them to change sheets on the bed, empty trash, or get fresh towels.

    The breakfast was fine.

    Stayed in August 2024

  • Reviewed: 21 August 2024

    9.0
    Highly recommend Avid in Kalamazoo. It’s cozy, affordable, and an overall excellent option for a weekend away from home!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted via mobile

    The TV said you could connect your phone and stream to the tv through the wifi, but some of the TV’s aren’t updated to stream from your phone. Unfortunately our room was one of those tv’s.. Didn’t find that out until AFTER I paid $30 on prime video, to buy the new twister movie. ☹️ so the kids were bummed we couldn’t stream what we wanted.. it’s alright though, they had Cable TV, so they survived 😂

    LOVED the staff. Can’t say enough positive things about the staff. The little gym was nice, our beds were comfortable, nice showers that were equipped with quality body wash, shampoo, and conditioner.. the room was a little snug but big enough for two adults and 1 kid. They had a nice selection for breakfast.

    Stayed in August 2024

  • Reviewed: 17 July 2024

    7.0
    Good value for the money.
    • Leisure trip
    • Solo traveller
    • Queen Room with Two Queen Beds and Mobility Accessible Trans Shower
    • Stayed 1 night

    The breakfast is not that good. Also, the bathroom counters and the floors were a bit dirty.

    The staff were super friendly. The location is convenient and I had no issues with my room.

    Stayed in July 2024

  • Reviewed: 8 July 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Bedsprings noisy. Breakfast food choices could have been better and breakfast hours not posted very well. We almost missed breakfast because I thought it was to10, not 9:30. Bathroom light was set to timer. In middle of the night we couldn't just turn it off. Gad to close bathroom door.

    Awesome staff. Decor was bright and modern. Clean rooms, like flooring.

    Stayed in July 2024

  • Reviewed: 7 July 2024

    8.0
    It worked for the night that it was needed
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    The coffee wasn't great and 1 dispenser was down completely. The coffee creamer wasn't great.

    The bed and pillows were comfey enough. The shade kept the room nice and dark.

    Stayed in July 2024

  • Reviewed: 24 June 2024

    8.0
    WWE stay
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted via mobile

    Didn't like that some guests were playing on the elevator and running around. Breakfast juice machine was broken.

    I liked how nice and pleasant the staff were, and helpful. Very great with checking in and out. Nice spot and close to the place I was visiting. Overall a great place to stay!

    Stayed in June 2024

  • Reviewed: 12 June 2024

    9.0
    Very modern, quiet, clean and small.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Not enough blankets and pillows. Small.

    Clean, modern, simple.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    8.0
    Decent one night stay
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    No in-room coffee, shampoo container was empty, a weird looking stain in the shower - really needs to be remedied...

    Check-in staff very friendly and accommodating. Morning staff, not so much.

    Stayed in May 2024

  • Reviewed: 29 May 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Standard King Room
    • Stayed 1 night

    More selection

    Limited

    Stayed in May 2024

  • Reviewed: 17 May 2024

    7.0
    A workable stay. Better than my last chioce in Kalamazoo
    • Leisure trip
    • Couple
    • Queen Room with Two Queen Beds and Mobility Accessible Trans Shower
    • Stayed 1 night

    TV casting from phone did not work. Basically ignored my request for a top floor room - I called 4 hrs before check in to confirm that and was told that they read requests/fulfill them and I was taken car of - no worry- False. At check in was told rooms assigned first come first served by arrival time. Top floor rooms are assigned first.

    Good location. Clean property. Comfortable beds and good pillows that did not compress to 1/2 inch thick and gave head support. A bit of a spartan room on first look. Breakfast OK. Room met all needs. Staff pleasant.

    Stayed in May 2024

  • Reviewed: 11 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The bedroom and bathroom floors were sticky, and the elevator was dirty.

    Facility was nice

    Stayed in May 2024

  • Reviewed: 20 March 2024

    8.0
    Even though they didn’t have the specific room I booked, they did give me a free late checkout. And it was a pretty clea
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I’m not sure if it was a hotel issue or a booking.com issue.. we booked a certain type of room online but when we arrived exactly during our arrival window I gave them we were told they didn’t have any King rooms available. Also, they need either carpet or rugs next to the beds because of the linoleum which I didn’t mind other than the bits that made it into my bed from my feet on the floor.

    It was close to a lot of things but far enough away to seem like a “quieter location”

    Stayed in March 2024

  • Reviewed: 16 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Beds comfortable

    Stayed in February 2024

  • Reviewed: 5 March 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Room with Two Beds - Hearing Accessible - Non-Smoking
    • Stayed 4 nights
    • Submitted via mobile

    No bath tub

    Stayed in March 2024

  • Reviewed: 26 February 2024

    7.0
    We appreciated the modern vibe and the good location. Lack of insulation makes it noisy.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    We could appreciate the vibe of the hotel and the tile floors but the corners and ledges need to be cleaned better. The headboard in our room was covered in dust that had been there for some time. The floors need to be wet mopped clean because there was dried liquid spots on the bathroom floor and sand and hair that had not been cleaned up. There were cobwebs behind the bathroom door that hadn’t been cleaned up. I also saw coffee spilled on the exit door that never got cleaned up.

    The breakfast offerings were okay. The coffee machines were impressive but the coffee is only as good as the beans that get ground. So if cheaper beans are used the coffee isn’t as good. The rest of the breakfast offerings were adequate.

    Stayed in February 2024

  • Reviewed: 9 December 2023

    9.0
    Superb
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 3 nights
    • Submitted via mobile

    Very clean and friendly staff.

    Stayed in December 2023

  • Reviewed: 29 November 2023

    9.0
    Quiet and clean
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    I booked a king room but none were available so we had to take a double queen I booked this room Months prior so I was very disappointed

    It was quiet and clean

    Stayed in November 2023

  • Reviewed: 20 November 2023

    9.0
    Comfortable, green hotel, with good parking, good facilities, and friendly helpful staff.
    • Leisure trip
    • Couple
    • King Room - Hearing Accessible/Non-Smoking
    • Stayed 1 night

    We had no complaints at all.

    The room was spotless, had a great number of easily accessible hooks for hanging things up, and the beds were very comfortable. I really appreciated the green approach to providing soap and shampoo/conditioner in the bathroom, which was also lovely and easy to navigate. The hotel is close to the highway, and our room faced it, We were very surprised (and grateful) by how quiet it was! The gym facility was great, and the breakfast was one of the best of that type that we've found - lots of healthy choices and it was all delicious. The staff was friendly and helpful. I will look for AVID hotels when I travel. We would have been perfectly happy to stay there for multiple nights. It was a great value for the money.

    Stayed in October 2023

  • Reviewed: 12 November 2023

    9.0
    Nice clean room for reasonable price
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Facility was clean, well kept, and well lit at night. Room was comfortable and clean. Bedding was, clean, made nicely. I would stay again if in the area.

    Stayed in November 2023

  • Reviewed: 23 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted via mobile

    No microwave in rooms, breakfast didn’t have a good selection

    Clean and comfortable

    Stayed in October 2023

  • Reviewed: 22 October 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Breakfast was good. Non carpeted floors is great.

    Stayed in October 2023

  • Reviewed: 13 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    The only thing I would change is a light with a dimmer or lower watt light bulb.

    Stayed in October 2023

  • Reviewed: 9 October 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 1 night
    • Submitted via mobile

    Honestly, nothing we didn't like about our stay.

    Clean room, comfy bed, big TV, large window to let in natural light !

    Stayed in October 2023

Showing 1 – 25

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