Gym could be a bit bigger

An amazing experience, highly recommend to anyone wanting a nice holiday. Staff very welcoming, polite and helpful from the receptionists to the bar staff to the waiters to the cleaners to the spa staff, making your stay an enjoyable experience. The food is top of the range with an array of options catering to everyone's needs. All in all a terrific holiday and im so thankful I came here

Stayed in June 2024

Some small things that need improvement: we rented a cabana (a private space at the beach) for 80€, but there was only one guy who served everyone there, which sometimes led to errors and rather long waiting times. Since it’s a paid service and is in demand, more personnel is needed here. The food at free a-la carte restaurants varies in taste. There was no decent coffee machine at the place that serves only coffee and desserts.

We truly enjoyed our stay! Among the main highlights was a great private beach with clean sea (but we were there at the beginning of June, so early session), very friendly and helpful personnel, variety of food at the main restaurant and dishes from different regions almost every dinner. The sushi at the a-la carte restaurant were also delicious, worth the price. The separation of the hotel into adult and family areas is also perfect! We were all adults so we appreciated this point because we normally enjoy quiet :)

Stayed in June 2024

Nothing to remember

Variety of food, clean beach, nice customer service

Stayed in June 2024

Only one thing I booked 80 minutes massage with them however they just did for 60 minutes. Upon complaining the lady at the reception was just making lame excuses

Everything

Stayed in May 2024

The rooms aren’t sound proof and the pool noises were very loud.

The Dinner buffet was extravagant and fresh!

Stayed in May 2024

Nothing

Everything was top class. Staff couldn’t have been nicer. Will be back again next year also food was amazing

Stayed in May 2024

Nothing - we wished we stayed more in this hotel

Amazing hotel! Immediately brings you into the relaxation mode; everything is so beautiful, peaceful and tranquil. never felt crowded, a lot of facilities, bars and restaurants. Food is amazing, very high quality, and really delicious. They serve cocktails at the bars, also high quality and good taste. We stayed in the room with the pool access, and it was wonderful - can enjoy privacy and beautiful views from the room. And the staff is amazing, all so nice, welcoming and hospitable. Highly recommend.

Stayed in May 2024

Most days the buffet was great, but there were several instances where the shrimp was not cleaned well which was very disappointing.

Great service, beautiful estate, wonderful facilities.

Stayed in April 2024

In April maybe a little more activity for the grandkids.

Best breakfast buffet I have ever seen, best value for money holiday we have had. Lots of variety in restaurants on site, lots of excursions possible off site.m

Stayed in April 2024

Its perfect!!

I liked the kids play area. The rooms are beautifully decorated. I enjoyed the amazing sunrise and sunset from my room everyday during my stay. There were plenty of delicious food options. All restaurants in the hotel have excellent outdoor views . Staff were polite and welling to help with good smiles. I regret not staying longer. I will definitely come back in the future.

Stayed in April 2024

rooms are dated

amazing food great staff

Stayed in October 2023

I want to advise others, be sure to take out insurance. We were poisoned, and we will pay for it, and dearly.

In general, I liked everything. The staff is friendly, the territory is well-kept and clean. There is plenty of entertainment for children. The food was especially impressive, the choice is simply huge. Respect to the confectioner, sweets for every taste. This is a place where you want to return.

Stayed in October 2023

Coffee could be improved. It is disappointing to open coffee bar with automatic coffee machine

Lovely hotel with many swimming pools. Good food.

Stayed in October 2023

Everything was GREAT

Stayed in October 2023

Actually everything was great. However there were some hiccups such as repetitive meals for kids.

Friendly staff, great food, cleanness, organised daily programs (don’t miss archery with Baki and the piano bar), Be sure to book the Amber restaurant (delicious food)

Stayed in September 2023

Complicated system of sales department, priority to TUI clients, poor handling of requests made by individual bookings

Friendly staff except reception desk

Stayed in August 2023

All inclusive stay

Stayed in August 2023

Fantastic choices for breakfast, lunch and dinner. Excellent client service teams. Fantastic location.

Stayed in July 2023

There were lots of staff that didn't speak English which wasn't too helpful for us both to understand each other. It was also clear that this language barrier didn't help the staff be very cooperative or friendly to our requests. Also several times throughout the week we had to ask the staff for clean coffee mugs and water in our fridge and we staff weren't very responsive to our requests. And when you wake up early you'd like make a cup of coffee at least before leaving the room

I loved the food quality and its availability . The kids club was an amazing facility for our kids and we all truly enjoyed it. The Kids clubs staff were all very friendly and helpful which we really appreciate. The staff at reception were also very helpful and friendly however we felt that late check out was not possible without a fee and the fee was quite high for guests who have already spent a week at the hotel and for a short number of hours only. Since flights into Dalaman are limited and at very early late or early hours, it was quite exhausting to stay at the hotel without booking a room for a few extra hours especially with kids that need to sleep ahead of a flight. I'd definitely love to come back again to the hotel soon but I hope hotel management can take our comments into consideration. But overall it was a very enjoyable experience for my whole family :)

Stayed in July 2023

Not so accessible. Steps all around the pool and huge steps to get into the pool which caused an injury to my leg. Guest relations ripped us off with taxi to Pamukkale which was mire than the $3350 quoted on Booking.com. Caters mainly to English people, including foid.

Lovely location and nice pool and cabanas. Food was good and plentiful. Turkish food was great.

Stayed in July 2023

We need better peer. Better information about el. application. Separate bath.

Good meals

Stayed in July 2023

Pillows.. though when I mentioned that during checkout, I was told that they have different type of pillows... It is a bit strange because i would expect to be informed about these kind of options ahead of time. The stuff at front desk was "nice, nice ... not thrilling but nice"

I got everything i expected from a 5 start hotel .Pools, restaurants, night meals... water activities, nearby attractions, clean facilities , very friendly barmen and restaurant stuff. excellent hammam and massage. Sweet perk was a small pool for the family room.

Stayed in September 2022

Everything was perfect! The room was spacious and clean, the food was amazing, the staff were super helpful and friendly. Although it was the end of the season and there weren’t many guests, there was live music in the evening. A la carte restaurants were gorgeous. It couldn’t have been better! I’ll definitely choose this hotel again.

Stayed in November 2022

everything was just perfect

Stayed in October 2022