Nothing in particular, but the toilet/bathroom requires updating.

Location and staff

Stayed in February 2024

My shower head was pretty bad, the bed was a bit tilted so you couldn’t sleep in the middle (I kept rolling to the side, so I just sleep on the left side, the cleaning staff did a very bad job as well. They once hanged my used, wet towels on the rack, and the foot towel they had just tossed in the corner behind the door 🙄 I was worried they didn’t change the sheets either so I told the receptionists. The young guys in the reception were very nice and helpful.

Location is good, close to Cemberlitas station for Tram line and walking distance from Sultanahmet historical area.

Stayed in January 2024

Room was much smaller the depicted.

Staff was great. Friendly and helpful. I was able to ask for a kettle. I could do physical therapy in the sitting room or roof.

Stayed in December 2023

The taxi for our last day told us To pay 250 lira.

Stayed in December 2023

Bathroom/toilet needs updating (although everything was functional).

Location and price.

Stayed in December 2023

Last day of staying, the entire building experienced a water shortage. Despite having faced this issue before, they still seem unprepared, resulting in the inability to supply water during such situations.

Property was ok, near sultanahmet. Breakfast ok. One guy on the reception knows English it was easy to communicate with him.

Stayed in December 2023

Housekeeping was terrible. Room with window to storage backyard surrounded by walls no day light, you can’t see sky.

Helpful nice stuff.

Stayed in November 2023

Smell of chloride, window cannot be opened, wall stains, lighting in the room since the main light didnt work.

Bed was comfortable and the room was cheap

Stayed in December 2023

Pillows could be better

Location is great

Stayed in November 2023

Sound protection is so bad

Stayed in October 2023

- Not very clean - Had to ask for PILLOWS and towels twice after cleaning my room. and had to go to the reception to pick them , their workers didn’t deliver them to my room. Had to do it for them. - The fact that the reception and the rooms are on different places in the same street… The building where our rooms were had the door open all night with easy access to the rooms.

- Location is perfect

Stayed in September 2023

It wasn’t the cleanest, did have daily cleaning staff so that was good but mattresses and pillows were not clean. Pictures weren’t the same as online. It was said to be LAİLA hotel however it was called Reina hotel.

It’s near to all the attractions just walking distance, has a nice terrace with sea view and good sized rooms. Nice staff, only some are English speaking, gave good tips etc. nice lobby area to chill and they have a water fountain.

Stayed in September 2023

The wi-fi signal in room 44 is poor, bed is very very uncomfortable (maybe broken), there is a little mold on the top of the room....

We booked The Laila hotel but when we came they accommodated us in "The Reina hotel", which is better then first one. The Reina hotel is good, value for money, it's actually 30 m from The Laila hotel and all of them are on a very good location (10 min to Sultanahmet square or Cemberlitas tram station). The best thing about The Reina hotel is terrace with amazing view on Bosphorus. Rooms are clean and house maid cleans and delivers toilet papers and towels every day. There is a elevator in hotel. Staff are polite. There is a groceries near hotel opened until 1 a.m.

Stayed in June 2023

Having a double bed but a single blanket, when I asked for a second blanket the told me they would bring it over. After 15 minutes I walked back and they got me a bed spread. Then told me I could put on the heater. Eventually I convinced him to bring another blanket. When it rained the shower ceiling was leaking. Trough the fan. The bedsheets were too small to be properly made.

The low price and the location. A working aircon/ heating unit. The turkish coffee on arrival. As I had booked an economy room, which would be an cellar room (a fact I had overlooked) they told me they upgraded me to a luxurious and bigger room. Though the big room wasn't luxurious by a stretch it made me wonder about their cellar room.

Stayed in April 2023

small room, no towels for one week although we asked for it 3 times the way to the hotel is ramp but it’s not long about 250 meters

location near sultan ahmed and tramway station

Stayed in February 2023

Do not underestimate - The worse of everything was the incredible noise of entry doors slamming - visitors were rumbling the door till 3am every day so you feel like sleeping at the battlefield till you realize it is just doors smashing - take your earplugs, there is not any noise insulation!!! Expect to live in worn room with mold and stains here and there. The hair drier burnt first day, but they did not manage to replace/repair within a week (or they were not willing).

The Laila Hotel was at quiet location away from the rushing streets but still very in the center and with fast access to the tram and Sultanahmet square. Affordable hidden restaurants around, reception available 24/7, room service every day

Stayed in December 2022

Towels were not changed. We chose the basement room but we could here the street door closing all the time during the night. Mattress was not comfortable.

The location was very central. Walking distance to Hagia Sofia. The receptionist was very helpful. Good value for money.

Stayed in January 2023

Could make an effort to present the hotel better (although this did not affect our experience or stay at the hotel).

The hotel is ideally located (walking distance to all major landmarks). The cleaning staff (Rano) did a fantastic job and whatever the request to her, it was always executed with a smile.

Stayed in December 2022

The maintenance can be improved in a more convenient way like fixing the electronic kettle or putting some soap in the bathroom.

The location is great. So close to the historical places.

Stayed in December 2022

Room service, cleaning was poor

Location was near all the attractions Reception staff very helpful

Stayed in December 2022

- Very Narrow room and we can't walk at same time & its so narrow for 4 ppl.

-Location is great , near many historical places (sultan ahmet.. hagia Sofia .. basilica & also near grand bazar) Near Tram station Çamberletaç -bed is comfortable -good value for money

Stayed in September 2022

the facilities were not fully equipped such as iron safety cases and isolation was very bad

it was located in middle of the traditional tourist area extremely closed to main destination such as blue masjid and Sofia but the quality of the facilities was poor such no isolation between the rooms you easily hear others clearly

Stayed in September 2022

We booked a family room but unfortunately we got allocated two separate rooms that were very small and housekeeping was not very good. We stayed 8 days and no one came to clean the toilets. They came to change the towels and that was all. We had to ask for them to come and change our beddings. I recommend booking.com to look into the hotels to make sure they meet a certain standard before advertising them online.

The location was convenient we could get around most places within a walking distance . We tried the breakfast it was good .

Stayed in July 2022

Property is hard to find, because they have like 3 hotels and the front desk is in another hotels, close to Laila, but you can’t see any name to find. The room that we have is located at first floor, they have also basement rooms and second floor and third floor. We arrive in the night, at the front desk they search my reservation, made on booking, a little hard to find, but was ok after all. Then a guy took us to our room, which was in another building. The pictures from booking are nice, but the reality not so nice, after we get in the room we take a look, and we see that the room was very dirty on the floor, I don’t think that they vacuum or something. The remote from AC have been in a fire I think ( see the pictures ) and the AC was very dusty. We have a broke chair hard to use. In bathroom was mold on the edges of everything, hair dryer was very dirty and caught in a fire like AC remote. Sink and toilet was quite clean. Bed was confy, pillows was hard. On the window you will see a backyard, walls and shovel. Nobody vacuum the floor for 7 days, I don’t know why. Elevator, which is closed to rooms, is very very noise, so if you want to sleep and somebody use the elevator you can’t sleep. You can read the review also on Google with many more photos.

The property is located in center of the Istanbul. By walk you can get to everything Blue Mosque 5 minutes, Grand Bazar 10 minutes, Galata Bridge 20 minutes. Close to T1 station 5 minutes walk. They have 24/7 check in, so it is not a problem to arrive late. We arrive around 2:00 AM. Price for 7 nights was good because of the location. Guys from front desk was nice.

Stayed in July 2022