Nice hotel, great location but personally I wouldn’t class this as a 5 star hotel. It’s decent but not luxury. Breakfast was average.

Great location

Stayed in November 2024

Yusuf in the reception was very helpful. Location of hotel really good.

Stayed in November 2024

The noise outside keeps going on until 0am 1am.. and music came out and woke me up at 6:15am.. barely get any sleep. Also before checking in we arrived at 17:40 and the road was closed down and the traffic police didn’t let us in and we needed to drive extra distance and stopped at a parking lot and had extra cost.. anyway it was fine but not the best of my experience in Turkey, hope things will be better

Yusuf helped us a lot thank you

Stayed in November 2024

I would like to thank Yousif from reception for his services

Stayed in November 2024

Nothing, looking forward to going back

Lovely hotel, great staff, fantastic location

Stayed in November 2024

I did have to ask a few times for things like extra towels, bath mat, shower gel, bath robes and slippers - things that should typically be in the room already. Also there were some issues with the TV channels and we had to get a technician in twice to sort this - they were helpful both times but it did take a few attempts to fix the problem.

Very good location - pretty much a 3-5 minute walk from Hagia Sophia, Basilica Cistern, Blue Mosque, Topkapi Palace entrance, Sultanahmet Square. It took 2 mins to walk to the Sultanahmet tram stop on the M1 tram line which took you straight to Grand Bazaar, Eminonu port & Karikoy for Galata. Also had some amazing restaurants, tea places and dessert/sweet places on the doorstep. Staff were friendly and accommodating. The hotel itself was modern and well-decorated with good room sizes - we got upgraded to the penthouse which had a great view of both the Hagia Sophia Mosque and Blue Mosque. Rooms were clean. Good variety of breakfast each day. Also the hotel has nice seating areas/lounges as well as a pretty garden area with pool - it was November so we did not use the pool but I’m sure it would be great for the summer with a view of the Hagia Sophia. Concierge service were helpful for restaurant bookings and recommendations for sightseeing. Reception staff were helpful to sort any queries/issues quickly and they also were able to help us with printing boarding passes for our return journey. The security staff were very helpful and we felt safe at all times. I will be recommending this hotel to family and friends and would stay if I was in Istanbul again.

Stayed in November 2024

Many things are needed inside the room, the sound insulation is bad.

The staff are very friendly and helpful, i like the location in old city.

Stayed in November 2024

Basic 5*

Great location

Stayed in November 2024

We had problem with the air conditioner that it wasn’t working and they didnt do anything about it

Stayed in November 2024

None only they forgot twice clean towel and toilet roll

Lovely hotel

Stayed in November 2024

The bathrooms in our room were not 5-star quality. The shower door was very wobbly and falling off. The shower had some moldy caulking but was still very clean. Just needs to be re-caulked. We checked in so early in the AM that I didn’t have the energy to request a room change over something so minor. Our room also didn’t have a microwave but as mentioned above, the staff made our stay feel like luxury.

We loved our stay at Sura. The location was ideal for anyone visiting Turkey for the first time. The entire breakfast staff Dhaminda, Muhamad Ali, Muhammad Hassan, Muhammad Arshad and our favorite Captain Muhammad Reza were such a first class team. There was another young Turkish gentleman whose name I don’t remember! Kind smiling faces all around! Every morning they were more than happy to assist us with warming my child’s oatmeal and milk bottle. Whether it was taking our breakfast order or placing napkins on our plate - they were so attentive! Our stay was almost a week long and we grew so fond of them all. I will be thinking of them often and pray they find all the happiness and success they deserve! While it was too chilly to swim in the pool, we were impressed by the nightly pool cleaning! Can’t wait to return during warmer months and utilize it! Also, shoutout to Yusuf at front desk, Abdulsamet and Hasan Akbulat the bell boys. Very helpful!

Stayed in October 2024

Burcu and yusuf was so helpful

Stayed in November 2024

A bit cold in the morning for us. They should suggest another boat trip. The one we got from the hotel wasnt as nice as the other ones we saw

Nice stuff, exceptional location. Everything is 5 minutes walk. Have one of the best restaurants.

Stayed in November 2024

The location was perfect, the crew was kind, especially the doorman Kaan Kul also Kadir karatas . Wij have also enjoyed the spa faciliteit, that was nice too.

Stayed in November 2024

Our first night was horrible. There was the worst sewage smell from the bathroom. We called housekeeping and they cleaned it which fixed it for a short time. During the night we were woken up by the smell. We have stayed in 45 hotels over our 5 month holiday and never experienced a smell like this. The staff were amazing and moved us to a different room the next morning. That room was not smelly at all.

Great location

Stayed in September 2024

Could have been a bit cheaper to make it good value for money

It was very clean and organised and staff very helpful

Stayed in October 2024

The location is excellent, very close to the main tourist attractions, with plenty of charming cafes and restaurants nearby. The staff were wonderful—special thanks to Yusuf and Kadir for their assistance!

Stayed in October 2024

bathroom is too small and a bit smelling, possibly due to poor ventilation

excellent location. friendly staff

Stayed in October 2024

There was smell of sewer in my bathroom.

The hotel is very nice and the location is perfect because you can walk in the city centre and do some shopping. The staff was very nice, especially Mr Hasan Akbulat who was very helpful and friendly.

Stayed in October 2024

Slightly dated and some updated modern aesthetic decoration would enhance the experience

Excellent location in the heart of Sultanhamet and one of the best hotel properties in the area. Well presented with facilities and organisation to suit our needs

Stayed in October 2024

Breakfast very modest for 5 stars no fresh Juice hotel we recommandée thé hôtel for à friand home you Will improve thé breakfast and food

The area very big thanks to mahmoud ali at thé restaurant and youssef St thé réception

Stayed in October 2024

The location is best, the food and extra facilities (sauna, gym, etc). South oit to Steven, Hasan and Abdullah. Lovely staff. 🤗😊

Stayed in October 2024

Breakfast could be better. There is no food variety for a 5 star hotel. The juices could be natural, if they are they don't seem so. Some things could be more taken care of. for example, near the elevator there is a stuff door completely falling apart with a paper saying that it is being repaired..... (I think the door was repaired in a few hours) but it remained the same during our stay

Location is great. The T1 tran take you to every place. And it is next to the main attractions. Blue mosque, Shophia mosque, Cisterna among others

Stayed in October 2024

We liked every here. This was the first time for us.

Hasan Abukar and Abdullah delav were very helpful, courteous and professional. They went out of their way to assist us.

Stayed in October 2024