Yıldızlı Mahallesi. Mavra Küme Evleri. No: 235, 61310 Trabzon, Turkey
#15 of 136 hotels in Trabzon
Guests' ChoiceBased on 1255 hotel reviews
8.8Cleanliness
8.9
Comfort
8.9
Location
9.2
Facilities
8.8
Staff
9.1
Value for money
8.5
Free WiFi
8.2
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End of dialog contentReviewed: 25 June 2024
Hebatalla
United Arab EmiratesView, facilities, room size and housekeeping, nice breakfast, hotel restaurant/room service was cheaper than outside restaurants in City Centre. Last but not least the amazing staff. Special thanks goes to Wessam for being a great hostess, helping with translations, late trip bookings and any requests. Another Arabic speaker was Jinan, who was super nice as well. Thank you Sera Lake!
Stayed in June 2024
Reviewed: 23 June 2024
Ali
United Arab EmiratesChallenge to get translated to Arabic when the Arabic speaker not around
View are breath taking with mountain view Good breakfast with the view great quality food Good Spa for Hammam
Stayed in June 2024
Reviewed: 23 June 2024
Amer
EgyptNothing important, just the refrigerator was not working properly, operating but no cooling. We didn't need a refrigerator, so we didn't even report it to the reception.
The location is perfect. Amazingly overlooking the Sera lake. Rooms are clean, and the staff are very welcoming and helpful. Special thanks to Mr. Tarek in the reception and Mrs. Wesam, in the restaurant, they were beyond perfection 🥰
Stayed in June 2024
Reviewed: 22 June 2024
A1503
Saudi ArabiaThe location is excellent with breathtaking views. The services are excellent and the staff go out of their way to assist you and make you you feel comfortable, especially, Tatek, Wesam and Arwa. The food at the restaurent is very good and delicious. The room was very comfortable with a little terrace overlooking the lake. Its the best hotel in Tranzon and we will definitely be staying here again!
Stayed in June 2024
Reviewed: 21 June 2024
Mahmoud
QatarLocation was wonderful Staff was very Freindly and cooperative especially Mrs. Wisam.
Stayed in June 2024
Reviewed: 21 June 2024
Shatha
OmanRoom are small, need renovations
Beautiful place,
Stayed in June 2024
Reviewed: 21 June 2024
Ali
KuwaitNo thing
Every thing
Stayed in June 2024
Reviewed: 18 June 2024
Ahmed
Saudi ArabiaThe view is enjoyed
Stayed in June 2024
Reviewed: 18 June 2024
Ahmed
Saudi ArabiaBalcony little small
Arabic Staff so kindly and helpful Mountain View is amazing
Stayed in June 2024
Reviewed: 16 June 2024
Abdulaziz
KuwaitNeeds maintenance , no elevators in the other buildings
The Staff was amazing special thanks to ( Mr. Tarq ), the view was exceptional , king suit recommended
Stayed in June 2024
Reviewed: 16 June 2024
Abdullah
Saudi ArabiaThe view is amazing. Staff is very friendly and helpful.
Stayed in June 2024
Reviewed: 15 June 2024
Nuril
Saudi ArabiaNone
Beautiful people Beutiful hotel Beutiful place.. The staff are so friendly and good service been given to us while we staying here..thank you for unforgettable memories..
Stayed in June 2024
Reviewed: 9 June 2024
El
EgyptNothing.
The view was great and so was the room. The staff was very helpful, especially Wasam. The breakfast buffet had a wide variety of food, the quality of which was good.
Stayed in June 2024
Reviewed: 9 June 2024
Ibrahim
Saudi ArabiaThe location is perfect. The views are breathtaking. Mr Tareq and madam Wesam were very helpful and supportive. They really made our stay very comfortable and enjoyable.
Stayed in June 2024
Reviewed: 8 June 2024
Mandor
FranceEverything was perfect
I recently stayed at the Sera Lake Resort and was thoroughly impressed. The room was spacious and beautifully decorated, with a stunning view from the balcony on Sera lake. The breakfast options were superb, and the service was outstanding, with friendly and attentive staff. I highly recommend it and look forward to returning.
Stayed in June 2024
Reviewed: 6 June 2024
Ayoub
KuwaitN/A
It was very nice place with a good view on the lake and the mountains, also i want to thank the staff, specially Ms. Yasmin and Ms. Wesam as they help us during my stay, and they are very cool, generous and wonderful , and i would book again with the hotel because of the facility and specially because of Ms. Yasmin and Ms. Wesam , Big Thanks
Stayed in June 2024
Reviewed: 6 June 2024
Syed
NigeriaMost of the staff didn't know English so it was bit hard to communicate. It might be helpful to use an application to communicate with the guests who doesn't know Turkish. However, Tarek was of trumendous help.
The calm ambience
Stayed in June 2024
Reviewed: 31 May 2024
Basmah
United Arab EmiratesFamily
Hotel was very welcoming and Mr. Tariq was extremely helpful. Great accommodation and very nice view
Stayed in May 2024
Reviewed: 28 May 2024
Salma
United Arab EmiratesArab staff very friendly and place is calming . Room is clean and have everything
Stayed in May 2024
Reviewed: 24 May 2024
Aejaz
Saudi ArabiaLocation is excellent Staff is super excellent
Stayed in May 2024
Reviewed: 21 May 2024
Salman
BahrainNothing
Room was spacious. The food was delicious. Amazing views.
Stayed in May 2024
Reviewed: 18 May 2024
Mahmoud
EgyptN/A
View and staff
Stayed in May 2024
Reviewed: 18 May 2024
Homoud
KuwaitNothing
Everything and staff was excellent especially ms.wesam she was excellent person kowtowing everything you ask very helpful, kindness active one with always big smile l will come again for sure and i will told all my friends to come here again Thank you
Stayed in May 2024
Reviewed: 17 May 2024
Rana
United Arab EmiratesNothing
Everything was perfect ( location , staff , room, service , food )
Stayed in May 2024
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