Fridge door kept coming off, but didn’t ruin the experience.

It was what was expected, not an amazing variety.

Stayed in October 2023

Waterpark needs more lifeguards

Food was great and staff was lovely

Stayed in August 2023

The food isn’t great

The villas are large and the garden areas are very well kept

Stayed in August 2023

We booked an annex room which is actually situated outside of the hotel complex itself. There is no buggy facility and it takes approx 10-15 minutes to walk from there to the main area which is where breakfast, lunch, dinner and the reception is. This is difficult with young children and when the weather is 35 degrees plus. We didn’t get the rooms we had originally booked as they said there was a technical issue with the AC but really our rooms were given away to others. The manager needs reviewing as his service is terrible, atrocious and was unhelpful. Whilst we were waiting for our room problem to be solved, he went to have his lunch and leave us and our small children in the lobby and the heat, roomless. Upon checking out, we were accused of stealing towels and made to wait until they found them which were still in the rooms and not with us! We didn’t even receive an apology.

The hotel itself is big and beautiful, the facilities are great and the food is delicious! The Guest relations - Esra was so lovely and helpful with everything.

Stayed in August 2023

I have stayed at the Orka many times before, pre AI days and it used to be an excellent hotel in a good location but it no longer is. All the restaurants that were previously on the hotel’s doorstep have gone, presumably because it is now AI and people don’t tend to leave the hotel to eat and drink. They have been replaced with estate agents so the location is no longer good. The staff speak very little English so it is difficult to communicate. We had no key for our safe and despite asking, they could not find one to fit it. We were a group of friends and one of us was put in the annex which is a fair walk away but despite asking daily they would not move him, even though the hotel wasn’t full. My biggest gripe was the kids club which started at 9pm, was very loud and annoying. Surely this should start at 7 and the kids in bed by 9, leaving the evening free for the adults? it was because of this we didn’t spend much time in the hotel. The food is OK, with a good choice. All in all it is a good value hotel but not like it was by any means. I would hesitate to stay again

Value for money. Comfortable beds. Rooms cleaned daily.

Stayed in October 2022

there was not definite stage area and there should have been a map to show where stuff was ( only found the in door pool 5 days into my stay)

lovely green surroundings , the separate areas , two pools

Stayed in October 2022

1) wifi is weak. 2) old furniture.

1) the location of the hotel next to night market. 2) the access to orka water park even on the day of check out.

Stayed in August 2022

I didn't have WiFi in my room for whole trip. I asked several times to fix it and they didn't.

Amazing food. Great choice, every day something new to try. 3 swimming pools, fun evenings with different show every night. A lot of fun for children and adults. staff Very friendly. In overall it was best holiday we ever had. Aquapark is very well designed. In relatively small area they packed a lot of attractions. I was impressed by it.

Stayed in June 2024

Access to the aqua park

Stayed in September 2023

Aqua park and hotel are in different locations. From the pictures we thought we will stay just next to Aqua park. But not. Even the reception+food area is in different locatin. You must use a shuttle to go to eat or for aqua park

Rooms was clean and was big enough. Thats all

Stayed in August 2023

Totally disappointing they received a hotel that does not deserve the money I also had some problems with the staff and stayed for three days, no bed sheets were changed, only towels were changed, more things in my eyes 1 star food is very bad

Stayed in June 2023

You have to go a long way to eat from Annex. Everything in the water park is paid. even if everything is included.

family environment. The staff was very good. Food and cleanliness were good.

Stayed in July 2023

Better training for the staff as the service was fundamental and they have little understanding of English, surprising as the majority of the guests were from England. My biggest complaint is I left a removable laptop hard drive in the room on my departure, I tried to contact reception, but the phone was left unanswered, On my return to England I engaged a Turkish-speaking member of staff to contact the hotel and request the return of the missing item, We were eventually contacted by a member of the reception team, Erdan Mercan claiming the missing equipment had been found and was in reception he requires £70.00 to post the item back to England, We asked for photo evidence and we would transfer the funds. No pictures were fourth coming and the Gentleman in question has blocked all incoming calls, I personally Contacted Booking.com regarding this matter again no help, and was told this was between me and the Hotel. Still no hard drive and no follow-up from the Booking.com call center. Not impressed by the response from either Booking.com management or the Hotel staff reception

The staff tried their best despite the lack of a common language

Stayed in October 2022

food is poor anf the quality of it...it's more safe to eat outside of the hotel. we took a villa. 3 rooms. only 1 of them is suitable for comfortable living. the furniture is old, some beds lack some parts and the sheets were dirty.

the hotel staff is nice and friendly

Stayed in September 2022

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Stayed in June 2024

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Stayed in September 2023

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Stayed in October 2022

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Stayed in June 2022

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Stayed in October 2023

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Stayed in July 2023

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Stayed in June 2023

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Stayed in August 2022

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Stayed in July 2022

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Stayed in June 2023