The room was small and room service did not clean the room on one of the days. Lighting was little to none with both bedside lamps not working. Not much variety for breakfast.

Lovely hotel in a great location from the beach and local amenities. The staff helped us with our taxi when they let us down and didn’t turn up. Thank you for this as I was anxious to return back to UK due to starting a new job the next day so didn’t want to miss the flight.

Stayed in August 2024

Hair on the bed, tiny bathroom

Varied and tasty breakfast, polite stuff, free parking zone, good location, apartment needs to refresh

Stayed in January 2024

Staff are very unwelcoming, especially at reception, and the manager is very unhelpful. We went as a group of 11 and a baby, and he made us all feel very uncomfortable 😕

Fantastic location and clean rooms

Stayed in September 2023

We have 1 person working night very bad no like arab all the time iam talking hello not replay and face not good

All good only 1 person

Stayed in September 2023

the breakfast is good but required variety of cooked dishes. the elevator and some accessories in the toilet required maintenance

the location and room view

Stayed in May 2023

mattress was too hard for my liking, and breakfast could have been a little better.

very clean, right location, friendly and helpful staff.

Stayed in September 2022

I didn't like the fact that it wasn't an all inclusive hotel with food included in the price. As it wasn't cheap for a family deluxe room. Beds were hard and uncomfortable and doors slamming in the early hours which I had to report. Pool was small. Expected more for the money really.

I liked the location of the hotel. But a little misleading with pictures of a Pool table that is located at next doors hotel. Staff can be a little hit and miss, front desk say hi and acknowledge you if they feel like, Kaleab is great and kept his promise of changing our room after issues with a broken bed. He was greeted us and also helped us on our way out. Kitchen breakfast staff were great and always on hand to help if you needed anything, I personally thanked them before i left. Great team.

Stayed in September 2022

v.good hotel nice location nice staff good price we like it 🤝

Stayed in September 2022

Location

Stayed in August 2022

the hotel is clean, well looked after, rooms cleaned daily, fresh towels supplied daily , gentleman at reception very nice and welcoming , beautiful views of sea and mountains, nice breakfast and omelettes supplied on request

Stayed in August 2022

The location is perfect , sea view , staff is brilliant , breakfast was good .

Stayed in August 2022

the reception staff where very rude and arrogant as though they didn’t like foreigners, they were very friendly to customers who they were making referrals from and ripping off

the location and floor staff was great

Stayed in August 2022

On our last day we asked the receptionist to book a transportion for us to the airport for the next morning and we paid in advance and told him the exact time at which we need to leave to the airport, but then in the next morning we were surprised that there was a problem in the reservation and the car was delayed almost one hour!! We were really disappointed.. although we really liked the hotel.

The location was amazing, the breakfast was good, the pool was clean and the rooms were clean too, the staff was friendly and we spent such a good time at the hotel, and also, the view was nice (we stayed in rooms with sea view).

Stayed in August 2022

nothing

location, room size was acceptable.

Stayed in August 2022

Breakfast- very poor selection of salami and ham. Ac unit is directly above bed and blows cold air directly on you. While sleeping we had to switch of the unit and enjoy the hot Marmaris nights. In the toilette sometimes you smell bad odor.

Location, friendly staff.

Stayed in June 2022

rooms are very small

location

Stayed in August 2022

Very nice location

Stayed in July 2022

Relatively small bathroom size for the standard double room.

The kind and respectful Staff, nice and clean shared private pool.

Stayed in July 2022

staff reception (khan) doesn’t pay attention or requests I asks.as I asked him to put a bag of expensive sweets and chocolate in the freezer ,two days later on check out I got the bag all melted and squeezed and soggy. 😡😡😡

location is very good but

Stayed in July 2022

Breakfast.

Location

Stayed in June 2022

The staff management is atrocious. They will ruin your holiday with their horrendous communication style. The facilities are okay but almost a 100 reviews are just about the poor hospitality.

Caution- visuals are deceptive! While the hotel is situated perfectly near the beach, and you may find rooms and facilities suitable to your needs, you will be disappointed soon as the hotel staff open their mouth to talk. The manager at reception is very rude! A review I overlooked when booking the hotel and regretted later. I requested an early check-in and got confirmation from booking.com but not from the hotel itself. I understand since it was not a confirmation from hotel, they ain't obliged to give us early check-in. But the way the receptionist behaved with us at 7am was atrocious. He was courteous enough to let us leave our bags there, however, no one supervises ur bags and there is no cloak room either. The behaviour of the staff was so awful that we decided to not use the facilities at this hotel except sleeping there for 1 night only and we dint book any expedition with them either. We spent our entire day at the pvt beach next to hotel Yunus and loved their mannerism and hospitality. While we had a delicious lunch and breakfast with yunus, they did not charge us at all for their pvt beach. Next lovely and inexplicably amazing experience at RomaSteak Dail sea food at Sentez restaurant bar. The manger Jimmy there is such an amazing person and looks after his clients alot. I will highly recommend to visit him and perhaps the Ketenci staff can learn few hospitality etiquette there too.

Stayed in August 2024

The bar service can be improved. The bar tender didn't speak English.

Amazing view from my room.

Stayed in October 2023

Fridge didn’t work, curtains kept falling off, AC was not good. Toilet had minimum lighting could bare see. Staff was unhelpful.

Ideal location

Stayed in September 2023

I didn't get to sample the food so can't comment. But overall I would not recommend this hotel as the beds were uncomfortable and staffneed to smile and learn to greet people with courtesy, my first encounter when checking in, he did not once, lift his head up and look at me, he just grunted my room number

There was not one member of staff that made me feel welcome, I was travelling alone, and I felt very isolated, hoping that the hotel staff would make me feel at ease but sadly, I was up in my room and cried my eyes out.

Stayed in September 2023