Club house food and service was poor

Perfect

Stayed in June 2024

Comfy bed

Stayed in June 2024

Prices. Priced themselves out so we had breakfast and dinner elsewhere. And the massages were 130 for an hour so we found great treatments nearby for half that. Makes no sense to charge so much and stay empty. Go figure?

Located 45 mins out of down town Istanbul (depending on traffic), so not ideal for tourists sightseeing. Breakfast and facilities were far too expensive for our pockets but looked good. One glass of wine in the rooftop bar was £14 so we passed.

Stayed in May 2024

food quality

pool/spa/room

Stayed in May 2024

Cleaning and staff attitude

Location

Stayed in April 2024

Room service

Facility, location, staff

Stayed in April 2024

The AC temperature was to hot for us and the technician coming to fix it unfortunately still didn't work. The next day we got our room upgraded. Thanks

Everything was great. Especially the reception personnel Yusuf and Ruveyda for arranging the midnight airport pick up made us felt safe and welcomed on our first visit to Istanbul, Türkiye. They also gave Dinner reservation at Sea food restaurant including transportation. When we had problem for the room AC they upgraded us into better room with the AC temperature we wanted. Beside that they were so helpful and went above and beyond their job to make our stay comfortable and memorable. We definitely will come back there. Special thanks to Ruveyda for recommending us to sign u p for the World of Hyatt membership. Even though we have many times staying in Hyatt/Grand Hyatt hotel, nobody offered us this loyalty program. Thank you

Stayed in April 2024

Staff Uncomfortable bed

Location

Stayed in March 2024

30€ for a breakfast per person is insanly unreasonable price. We really wanted to try the breakfast but I don't think that 60€ for a morning meal is a well calculated price. Especially when in Turkey you have so many different and delicious options for a much more reasonable price. If it was for a dinner or lunch, we would have paid even more. This ruined our experience a bit, but everything else was perfect .

Everything in the hotel was absolutely marvelous! Except for some unreasonable prices...

Stayed in March 2024

The rooms were spacious with an amazing view

Stayed in February 2024

car park system. each time you have to validate your card at reception to exit from basement parking. this is unnecessary in my opinion.

rooms, cleanliness, comfort, gym and swimming pool

Stayed in February 2024

Location & breakfast

Stayed in November 2023

I little far from the old city

Room, breakfast, cleaness, reception

Stayed in December 2023

It wasn't very clear in booking.com that the breakfast wasn't included in the price, I am sure it was written somewhere but I didn't see that. Initially, I thought that it was my mistake. However, I saw a guest in the hotel lobby who was surprised like me. Moreover, my colleague booked the same hotel via booking.com and he had the same surprise while checking in. I think that it should be clearly stated on the website that additional charges will apply for breakfast.

Very comfortable hotel. Luxurious.

Stayed in December 2023

Parking entrance and exit system was not good for hotel guests.

The service and staff were excellent

Stayed in December 2023

Check out front desk personnel were rude and unprofessional

Location Check in Room

Stayed in December 2023

Unfortunately the some of the staff in reception was not good and friendly

Location ,, comfortable , facility

Stayed in December 2023

Nothing

Everything was perfect

Stayed in December 2023

Nothing

Everything

Stayed in November 2023

Nothing at all.

The best hotel staff, very attentive and delighted to serve. Excellent and very clean SPA. relaxing massage treatments. Good size swimming pool. We Enjoyed the drinks at the roof top bar and home made Gozleme at breakfasts. I would like to especially highlight professionalism of Yusuf from the reception who made us feel welcomed, gave us detailed information on tours, assisted with any request and kept checking on us daily if we needed anything. I believe that employees like Yusuf add a lot of value to the image of the hotel.

Stayed in October 2023

Everything could have been perfect apart from the fact that a member of staff rang the bell of the room twice at 12pm at night. It disturbed me in sleep.

Breakfast is good and location is convenient for our purpose of visit. We have been upgraded to higher level room and the view is worthwhile

Stayed in October 2023

The room smelled dusty when we first checked in however the house keeping attended to the issue immediately and it was dealt with There’s no attractions near by, or at a walking distance.

I believe the hotel is new Very Comfortable Staff are nice and helpful Cleanness is super all over the hotel Location in Atakoy is good for business travelers

Stayed in October 2023

The rooms need refurbishment. Bathroom condition is very poor.

Very good location. Nice restaurant on site. Very polite and helpful staff at the reception.

Stayed in October 2023

Valet parking for TRY 150 After 8 hours from the check out they charge my credit card TRY 457 for soft drink which I didn’t drink it.

Location Helpful staff Free parking in the basement Large and nice toilet High water pressure Provide bottles of water every day

Stayed in October 2023