Cumhuriyet mah.Defne sok.No:7 ortahisar / Trabzon, 61200 Trabzon, Turkey
#152 of 236 hotels in Trabzon
Guests' ChoiceBased on 378 hotel reviews
7.7Cleanliness
8.0
Comfort
8.1
Location
8.9
Facilities
7.7
Staff
8.4
Value for money
8.0
Free WiFi
8.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta, Iceland, Australia, Greece, Brazil and North Carolina. For properties in these regions, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 20 September 2024
Amal
KuwaitMy room was uesd
Location and hospitality
Stayed in September 2024
Reviewed: 13 September 2024
Askhat
AustraliaThere was sometimes a smell of cigarettes coming from ventilation. The staff should work on their friendliness both at reception and at the breakfast cafe.
The hotel location is perfect and close to the old town and city centre in a walking distance. The facilities are good and it was very clean.
Stayed in September 2024
Reviewed: 6 August 2024
Sheenagh
New ZealandSo.e of the fruit offered at breakfast was past being edible
The location was perfect very central but not noisy. Staff helpful and communicated in English. Big breakfast choice. Large bedroom great bathroom has a restaurant and cafe.
Stayed in July 2024
Reviewed: 26 June 2024
Michael
United KingdomGood location Clean and comfy room Decent breakfast Helpful staff Laundry service available Aircon in the room Pretty quiet stay overall
Stayed in June 2024
Reviewed: 24 June 2024
Jenia
BulgariaNice location, friendly staff
Stayed in May 2024
Reviewed: 17 June 2024
Hagar
EgyptNo thing
Clean Cooperative staff Location
Stayed in June 2024
Reviewed: 16 June 2024
Travelmaxny
United StatesGreat staff that knew the area and smile when you speak to them. It's becoming rare in turkey. Room was clean and comfortable and the breakfast was enjoyable
Stayed in May 2024
Reviewed: 12 June 2024
Nibal
LebanonThe stuf was very helpful kind and profesional
Stayed in June 2024
Reviewed: 6 June 2024
Hicham
Moroccoonly the room lacks ventilation
Good handling,
Stayed in June 2024
Reviewed: 17 May 2024
Antonijo
Croatia-
Staff is very helpful.After the lock on door was broken, they offered me a better room.
Stayed in May 2024
Reviewed: 8 March 2024
Artëm
GeorgiaRoom cleaning could be better
It's really nice personal
Stayed in March 2024
Reviewed: 24 February 2024
Han
GermanyRoom had smell of smoking and sewer pipe from bathroom.
Good location. Kind staffs.
Stayed in February 2024
Reviewed: 21 February 2024
Khaled
Saudi ArabiaThat was not my first visit to the hotel. This is my second , and I can tell it is not the same like before.
Stayed in January 2024
Reviewed: 2 February 2024
Dena
AustraliaThe first time I stayed at the property, they obviously had separate floors for smokers. Not soo much now.
Great location. The property is centrally located with kits of cafes, restaurants and shopping close by. Staff always friendly and very helpful.
Stayed in January 2024
Reviewed: 21 November 2023
Daria
RussiaThe location is good, close to the city center. The room was clean, tidy, with everything what you might need. The stuff was friendly and helpful. Most of the negative comments were related to the breakfast, but I would not say it was bad. Yes, they do not provide too many options for breakfast but in general it is decent.
Stayed in November 2023
Reviewed: 27 October 2023
James
United KingdomNice location, relaxed staff, free upgrade as off season. Sink a bit leaky, but room was comfortable, clean and decently modern.
Stayed in October 2023
Reviewed: 26 October 2023
Nassima
MoroccoThe breakfast needs to be upgraded a little bit
Location is good near the airport clean and receptionist was nice
Stayed in October 2023
Reviewed: 9 October 2023
Jules875
United StatesPeople were smoking and even though I had a nonsmoking room, smoke traveled through the vents. Walls are thin so you can hear guests getting freaky in the next room.
Nice hotel in a great location. Clean. Nice staff. Good breakfast. Would have liked filtered water somewhere for refills (but they did have water bottles in the room).
Stayed in October 2023
Reviewed: 9 October 2023
Khaled
United KingdomThe picture of room not same the reality?
Nice property but not having some important things
Stayed in October 2023
Reviewed: 24 September 2023
Jun
TurkeyOnly the downside was that a shower was too weak… but at least the water was hot enough.
Although the building itself looked old, the interior seemed to be refurbished recently and very new and clean. Much better than expected for its low price. Location is within walking distance from the downtown area where many restaurants are, and also from the historic Ortahisar area. The hotel does not have a parking, but there is a huge public parking where you can park at 70TL/day.
Stayed in September 2023
Reviewed: 10 September 2023
Rawan
EgyptRoom was very small. A/C was set to very low temperature and you can not change it so it was very cold. Bathroom sink was leaking.
Good location. Close to the square. Rooms were clean. Staff were good.
Stayed in August 2023
Reviewed: 28 August 2023
Mohammed
OmanNo parking but the staff help me with my bags with nearest Otopark Break fast not good.
Location and price very good
Stayed in August 2023
Reviewed: 7 August 2023
Mariia
GeorgiaExtremely overpriced laundry service
The hotel is very well located, the area around is great to walk. The room was spacious, with comfortable bed. Breakfast area is also pleasant
Stayed in June 2023
Reviewed: 7 August 2023
Katamadze
GeorgiaBreakfast should be more varied
Comfortable hotel with excellent location.
Stayed in August 2023
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content