My friends and I went to Tunisia for a week, staying in different hotels around the country. This hotel, as well as the staff (especially Ali) and the food, were the best we visited. Unfortunately, we had a rather lacklustre experience with the staff in the spa. Apparently, the service is "selective". My friend wanted a scrubbing but could not get a slot because "all slots are full", yet my other friend got the slot without problems. Furthermore, two of us did not receive towels, bath robes, coffee or tea, and weren't shown around the Hammem like we could observe from the other guests in the Spa area. My friend also paid more for an additional treatment than was written on the card (without the 10% guest discount as well), and generally, the behaviour of the spalady toward us was noticeable unpleasant. We perceived the behaviour of the spalady toward us as racist and really not appreciated. Choosing customers only on the specific criteria of their ethnicity or whatever criteria she set for herself should not be acceptable, especially because we generally enjoyed the stay in the hotel itself.

Stayed in September 2024

Wouldn’t say something we don’t like but maybe a refurbishment for some places is needed. Or put more attention to gym room, for foreigners. It’s nice to have an option to exercise in the equipped gym of the hotel. But they didn’t bother us really, just some recommendations.

The stay was amazing! The staff were so helpful and friendly. The hotel was kind enough to upgrade us due to my birthday as well as baking a whole cake to surprise me in the room. The service was fabulous! 100% worth the stay!

Stayed in August 2024

The location and staff were really very good facilities are very good especially the roof restaurant and swimming recommend it strongly

Stayed in August 2024

It was a wonderful stay at your hotel and the staff is professional. We will definitely come back again. Thank you to everyone.

Stayed in August 2024

Friendly and professional staff. Receptionist went out of his way and upgraded our suite.

Stayed in June 2024

Breakfast was poor.

Location, swimming pool and sun terrace.

Stayed in July 2024

Small hotel, four floors, but very clean

The hotel's location is in a central location on the seafront, surrounded by many cafes and restaurants

Stayed in July 2024

(-) breakfast (-) reception not responsive

The 360 toproof bar

Stayed in June 2024

While pleasant, the prices are too high for the quality of services/amenities offered and also compared to other hotels in Tunis. The breakfast is very poor for a 5-star hotel and often partially depleted before you arrive (the 'new' dine-in option is pleasant but presentation is poor and it was messy as orders were not followed). Some of the room amenities were missing on check-in (water/tea, coffee/empty bathroom dispensers) or a bit dysfunctional, and quality of service at the rooftop bar/restaurant is very inconsistent. Specifically at my arrival this time, ca. 2h before check-in, I was told in a not-very friendly way that the room was not available yet (fair enough) but I was then asked to 'be flexible and share a room (and bed!) for one night because construction in one of the rooms was taking longer than expected'. I said no. When returning after check-in time the changed reception team, which represented a big shift in professionalism and friendliness overall, said there were no issues at all and both rooms were available.

I have stayed here twice with a friend in separate rooms for a long weekend in March and now late June, once with a city view and this time in a sea view room (louder but the view balances this out). Positives were: the location (can't beat the beach access and centrality in La Marsa), the overall esthetics of the hotel including the spa and gorgeous lounge room there, plus the actual hotel rooms are bright, spacious and include super comfortable beds. The flexibility and professionalism of certain reception staff was appreciated. The rooftop bar and restaurant are a big plus and are open throughout Ramadan.

Stayed in June 2024

More varieties at the breakfast buffet

Very helpful and approachable staff Friendly and responds well and act on any request

Stayed in June 2024

perfect

Stayed in June 2024

Loved everything

This is a top notch hotel! Employees were incredibly attentive to our needs. Everyone went above and beyond to help. Not to mention the great location and wonderful breakfast. Lastly, the bed linens were crisp and prestine. Room was impeccably clean and fresh. Loved the roof top terrace.

Stayed in May 2024

Wonderful hotel in an old Arab palace that has been beautifully restored. The staff's kindness was amazing. Such a peaceful place--and the room was lovely. I ended up eating at the restaurant most evenings because the food was good and it was so relaxing to be in that environment. The hotel also hooked me up with the best guide, and he was spectacular. Thank you to everyone who helped me my days in Tunis at the hotel. I hope one day soon to come back!

Stayed in March 2024

The breakfast was sub-par compared to the rest of the services offered, and the buffet is apparently not replenished after it opens (come early or lose out). The AC in the room did not work, but luckily I did not need it much and did not complain because of this. As mentioned before, the rooftop does not have tanning / lounge chairs or towels for those who want to swim.

The Dar el Marsa is a three-story hotel in a great location on the very beach front of La Marsa. Very friendly staff throughout the hotel, a modern look in the comfortable rooms and great beds. The spa services were excellent as well as the large 'relaxation space' open to guests. Rooftop restaurant / bar comes highly recommended and has one of the best views in the area.

Stayed in March 2024

Honestly, I can't think of anything specific that we didn't like. This hotel is right on a busy street so it can be noisy at times but we are used to noise as where we live in the states is right on a busy boulevard. Perhaps if you desire peace and quiet, you may want to look for a different hotel.

The view of the Mediterranean Sea was amazing. The hotel was so nice and we had a very enjoyable stay. The staff were kind and friendly. We loved having so many restaurants and shops within walking distance and the hotel has a wonderful rooftop restaurant that is definitely worth visiting.

Stayed in February 2024

The breakfast options were limited. Not much on offer although the food was ok

The suite was spacious and clean. Staff were excellent especially Mohammed at the Front Desk and Ali that brought flowers for my baby daughter which was a lovely touch

Stayed in February 2024

Despite being classed as 5 star, there were many faults in the room which are not repairable. As my son told me- only expect to get 80% of what you thought you would get as it’s Tunisia. Restaurant is good but spoiled by local residents ignoring the no smoking signs. Management apologised but wouldn’t stop them.

Breakfast was not as varied as European’s are used to- no bacon for example even though Carrefour supermarket do sell it. All the cooked breakfast trays contain spices which many older travellers can’t eat. But there were boiled eggs and omelettes available. Fruit juice depended on local availability and bananas were never available as they are expensive in Tunisia

Stayed in February 2024

Nothing

Can recommend this hotel.

Stayed in December 2023

Balcony door didn’t close properly which made the room noisy (streetdogs) and cold (november). They only put on the heating as of december so no way to make the room comfortably warm. Double duvet solved it a bit.

Good breakfast, large room with seaview, good bathroom with big bath. We enjoyed the sauna and the relax area on the 1st floor. Staff were friendly.the rooftop restaurant and bar are nice.

Stayed in November 2023

Location Reception staff

Stayed in November 2023

N/A

My stay at Dar El Marsa was nothing short of fantastic! From the moment I arrived, I was greeted by the warm and friendly staff who made me feel right at home. Samar, in particular, stood out with her exceptional hospitality and helpfulness throughout my stay. The hotel itself is a true gem – it's well-equipped, impeccably clean, and exudes a sense of luxury and comfort. The attention to detail in maintaining the cleanliness of the rooms and common areas was truly commendable. One aspect that truly impressed me was the outstanding security measures in place at the hotel. I felt safe and well-protected during my entire stay, which is a testament to the management's commitment to guest safety. The peace of mind that comes with such excellent security is invaluable when traveling. The hotel's location is also a highlight, with easy access to various attractions and a beautiful view of the surroundings. Whether you're looking to relax by the pool, enjoy a delicious meal at the on-site restaurant, or explore the area, Dar El Marsa has it all. In summary, my experience at Dar El Marsa was exceptional, and I highly recommend it to anyone looking for a wonderful place to stay. The exceptional staff, cleanliness, and security measures truly set this hotel apart, making it a top choice for travelers. Thank you, Dar El Marsa, for making my stay so memorable!

Stayed in November 2023

The door to the balcony was not possible to close properly and because of that more noise from traffic could be heard in the room. I still slept very well.

The location is really good, with easy access to the beach, supermarket and pharmacy. A number of restaurants and cafes are in the area as well. The hotel spa is also very good.

Stayed in October 2023

The staff is absolutely wonderful. The rooftop pool and restaurant have an amazing view. Very tranquil and relaxed atmosphere. The bathroom in the rooms are fantastic! The shower head, the amazing loofah and shower gel, and the comfy robe. Loved it all.

Stayed in September 2023

that there were smokers before in the room - that there are no no-smoking rooms - the greenblught flashing from the ceiling to detect smoke was horrible during the night

Stayed in September 2023