Nothing to not like - The Sands is the best hotel - we will definitely be back next year - this was our second time staying at The Sands and will highly recommend it♥️♥️

Everything!!!!

Stayed in June 2024

We stay at the sands in pur family holiday. Great Resort for Kids, nice water park, family pool access room was great and comfortable for the kids, Also there is a safe gate at balcony for secure kids to get into the pool. Service was great and help with any issue immediately, thanks

Stayed in June 2024

Excellent resort. Good clean facilities. The kids pool was great entertainment for our child, he was obsessed. And the breakfast buffet has everything! The resort is walking distance to a variety of shops/markets and restaurants. And only a short taxi to the night markets which is easily organised at reception. All the staff were friendly and accommodating in every area,

Stayed in June 2024

the pool and water slides

Stayed in June 2024

I wish we would have swam in the sea but the tide is to dangerous, it's lovely to look at and walk on tho

Loved our stay from start to finish, lovely staff, great location, great facilities.

Stayed in June 2024

Perfect for us and our toddlers

Stayed in June 2024

Sometimes the rooms were cleaned later in the afternoon.

The pool access rooms were great . Nice to return from a day's sightseeing and just cool down. Breakfast was plentiful and separate from families with children. You'll never go hungry.

Stayed in June 2024

Wish the washrooms had privacy screens or locks

The facilities were very child friendly

Stayed in June 2024

For us there were a couple of things that slightly took the edge off our experience as a whole. The main one being the dining facilities. We visited at the beginning of June which is low season and the hotel was far from full, however the breakfast area was always chaotic, very busy and we felt a little squashed in like sardines. If you travel without children there is a separate smallish area which doesn’t permit children at breakfast time and there seemed a little better, but in general all very chaotic, I can only imagine how this would be when the hotel is actually full. The omelet station is poor, hidden behind food you can help yourself to making it hard to identify for both customers and the chefs alike who is wanting an omelet and who is just helping themselves to the other food options available. We only ate in the hotel restaurant once at lunchtime on our arrival day purely because of the prices. The food was average, not bad but we have had a lot better but it really felt that we were being taking advantage of when it came to price and portion size. We have spent a month in Thailand before arriving to this hotel and we know what our money buys us and we really were not happy paying the prices asked for both food and beverages. One simple example is a Soda water on a restaurant out on the street will typically cost 40-50 thb for the full glass bottle by Singha, in the hotel you pay 70 thb for a tall thin tube glass filled with ice and soda water from a pump. Tiny amount of actual drink and very expensive. I would recommend staying here for the facilities, beach and location and eating outside the resort for food, at the top of the street there are lots of reasonably priced restaurants with great food. We particularly like Spinach for tasty Thai food. The rooms have a huge amount of humidity in them. Quite ridiculous, and we personally have never seen anything like it.

The facilities and set up of the hotel are fantastic, you really cannot fault the swimming pools, slides and sun lounging areas, plenty of room, lovely and clean always ready for use. We were in a family room and it was nicely decorated and spacious with a good sized terrace with comfortable furniture, the bathroom is large and the shower has excellent pressure and nice toiletries. The staff that we interacted with were all very kind and helpful and they always smile and say hello as they pass you by. The life guards on the water slides in particular were very friendly and helpful especially with our 2 young children. The resort is very large so it takes quite some distance to cross from one amenity to another but a great way to get some extra steps in! The gym itself is really well equipped and on most occasions i had it all to myself. The beach is beautiful, really quiet and has lovely sand, though during our stay of 5 nights everyday was a red flag day with rough seas unfortunately so we didn’t get to spend much time down there despite the lovely weather. A great added bonus is on site self service washing machines and tumble dryers, which is a godsend when travelling with young children.

Stayed in June 2024

Nothing.

Beautiful and clean. Nicely spaced out with lots to do. Bars and restaurants were great, beach is lovely for a walk (not for swimming in rainy season though). Kids swimming pool was great, my 5 and 7 year old were entertained all weekend and loved it! Will be back.

Stayed in June 2024

More fried rice for us adults.

I loved the buffet breakfast, I particularly enjoyed the Thai dishes.

Stayed in May 2024

Pools could be better, they looked a bit more impressive on pictures, though that could be just me. Would be good to have more gradual depths in pools for kids.Slides were only open for a couple hours in the morning and afternoon, and also the lazy river was the same but open at different times (same life guard for both), seems a bit of a waste. Lazy river wall is like rough sand paper, easy to get injured if not careful. BBQ buffet on Saturday was a bit disappointing considering the price.

Room was nice. Breakfast choice quite good. Location beside beach is great

Stayed in May 2024

wish the little golf carts would drive guests to the end of the road as a curtesy service. especially when you have little children and it’s raining or boiling hot.

We had a swim out pool and it was fantastic. The staff were exceptional and happy to help with anything we needed. The buffet breakfast was delicious every morning. we will definitely be back.

Stayed in May 2024

Some of the facilities were a little old and not everything worked. (We had some issues with powerpoints, light switches not working etc) As wonderful as the pools were, they got uncomfortably hot in between the rainy days, so for a few days of the holiday they didn't provide any respite from the heat as the water was around 35 degrees!

The resort is pretty amazing, so many pool options and plenty of food options. Staff are so friendly and helpful, and it is a great spot for families.

Stayed in May 2024

Breakfast is less choice and dirt restaurant

Swimming pool

Stayed in May 2024

Meals & drinks pricy compared to restaurants close by

Friendly staff, clean rooms, facilities & location

Stayed in May 2024

A very relaxing stay with great amenities, breakfast was always creative, room was very accommodating, and the grounds just wanted you to keep walking and looking at what The Sands has to offer each day. Outdoor Thai massage is incredible, a must more than once.

Stayed in May 2024

Some of the staff seemed unfriendly

Private Pool Access Room

Stayed in May 2024

tl;dr Pristine beach is not private and without security control. Better priced restaurants and massages on the main road. Long version: For breakfast all are seated outside, no air conditioning. The hotel has a mobile app where you can order room service and receive warnings of jellyfish but unfortunately it didn't have the weekly evening magic show for kids and the advertisement appeared on the quiet side of the hotel, which we didn't attend regularly. The bathtub wasn't clean when we first entered the room but the room service came in briefly and cleaned. Outside the hotel, on the main road, a good selection of cheaper restaurants and massages.

tl;dr Huge kids club with supervision. Wonderful pools and small water Park. Good service. Long version: We enjoyed our stay at the Sands with a baby and a toddler on the "splash" and noisy side of the hotel. That side includes the small water Park, the big kids club, a restaurant with Pad Thai, pizza and stuff the kids can eat, with fairly reasonable prices but it closes at 18. The quiet side has a more prestigious restaurant, beach access and two pools: one for adults only and one for all. It has a lake with big fish with twice a day feeding time so little ones can help feed. The beach is about 5-10 minutes walking from the "splash" side. Breakfast buffet is also separated for families and adults by 2 different restaurants. We used the babysitting service for our baby. Someone from housekeeping came to the kids club (as per our request) and wonderfully played with our baby, while our toddler was fascinated by the vast variety of toys and entertained himself. The kids club staff is not interactive with the children (other than planned creative activities) and mostly watches the safety of the children. Parental presence is welcome. The hotel provides free water bottles and beach towels to your room. The baby got a wooden baby bed and our toddler used the extra bed/sofa which could be conveniently turned around so the back of the sofa became bed safety rails.

Stayed in April 2024

Large multiple pools, didn’t need to leave the resort

Stayed in April 2024

The only thing I think it could be nicer is the middle lake; it has potential but it’s not very well taken care of specially when you compare with the rest which is all fantastic

The hotel is really well located with restaurants and supermarkets at walking distance; even though it’s a big hotel you don’t feel it too crowded and we never had problems in getting beds at the neach shore or table on the brekafast. The staff is very friendly and polite and I need to give a big shout out to Jimmy at the front desk tour bookings, if I could give him more rhan 5 stars I would do fore sire; fantastic person and allways willing to help, please tell him he made our stay extea special!!

Stayed in May 2024

Could have more laundry facilities.

Great location between the beach and central Khao Lak, very spread out so even though it was busy it didn’t feel crowded, staff were amazing - so attentive and helpful.

Stayed in May 2024

- Pools could be open a little later - Prices at the in house restaurants were a bit high: such as 60 baht for a bottle of water in the restaurant - free in your room. - Kids were allowed in the gym, should have an age limit.

Very well run resort Plenty to do Well maintained

Stayed in April 2024

What a great stay we had. Breakfasts were exceptional, rooms were clean and spacious and the kids facilities were amazing.

Stayed in April 2024