They support tour to Phang Nga bay, however, they should be clear about some cost which has to be paid by cash such as entry into James Bond island as some tourists may not prepare Thai baht.

Beautiful scenery, nice swimming pool and 2 hot pools. Morning buffet is nice with some vegetarian options (their choices are mainly meat and seafood).

Stayed in August 2024

So far from the beach. A long way from anything really so we couldn’t really leave the resort. Expensive food and drinks. Kids acting crazy by the pool, jumping off balconies and bridges, could have really hurt someone if they were swimming below, staff did nothing to tell them to stop. I wouldn’t have wanted to stay longer than 2 nights.

Beautiful pool and beach. Breakfast was lovely.

Stayed in August 2024

Bathroom window let in daylight from sunrise!! We spoke to the manager, who did nothing, and we ended up hanging two towels into the window frame to try and make it darker (no point in blackout curtains if you get woken up from sunrise on the other side of the room!). As with a lot of Thailand beach/coast areas, lots of rubbish in or near the water. Pool and loungers get INCREDIBLY busy from 2pm onwards due to day trippers, which really lets the place down. In fact, one day they came at 10am! We would leave the pool area when they came and stayed in our room for a few hours. Upstairs shower in the family room was above an open bathtub, so water sprayed everywhere.

We stayed in a two-storey family room. Comfy beds. Large pool. Extensive gardens. Friendly staff. Clean and tidy rooms. Shower hot with good pressure. New-looking blackout curtains. Restaurant had a good range, breakfast was substantial.

Stayed in August 2024

Pool area. Too many people, too few sunbeds. Spring water too hot to go in.

A standard room is perfectly adequate with quality furniture and bathroom. Breakfast is excellent. I like building 7 as the pool area is too busy and I am nearer the lovely beach. The sea can be very dangerous in the monsoon season, but the lagoon water is clean and clear and safe for kids. A few birds around if that rings your bell! There is a popular thai music bar and restaurant at Rhana Resort a few km away.

Stayed in August 2024

We do not have enough hooks and a towel dryer, since they provide a lot of towels, but there are not enough places to dry towels and clothes.

We like coming to this hotel, the staff is always attentive, it is very green and beautiful. Today we met Jib at the reception, we have known her for many years, it’s so nice that the staff has been working in this hotel for many years and greets us like old acquaintances! Today, the hotel owner herself helped resolve our issue with leaving for the airport; it was very touching. We also met the general manager, he was very nice and we had a great chat. The water in the pool warms up very well, it is just the perfect temperature, especially after swimming pools with hot mineral water. I would like to immediately tell everyone that the hot “baths” are drained and cleaned every day, and also filled with new mineral water, so that in the morning everything is clean and ready to receive guests! For breakfast there is everything you need, we have become accustomed to the location for many years. It gives you the opportunity to feel like you are on vacation, especially considering the huge and well-groomed territory.

Stayed in July 2024

Very regular mowing and snipping, but acknowledged necessity because of huge grounds. Towels & bed linen overpowering, sickening odour from additive in laundry and I made my concerns known to cleaning staff a few times. After 3pm each day, a large number of outsiders arrived for swimming and the hot spring. Apparently there is a contract for them to arrive each day from Phuket. Wine was quite expensive, the least expensive being 1000BHT, but they ran out of stock for a few days and the next cheapest was 1250BHT. However, to be fair, some other resorts I stayed at were more expensive.

Large grounds, great for walking around. Very few other guests because of the low season. Luckily they had YouTube available on TV, as not much else that interested me from 18 Channels. Reception staff were very helpful with any request. Lisa was exceptional. Most waiting staff were good, although some need hospitality english training. Cleaning staff were friendly. Restaurant food was quite good.

Stayed in July 2024

The pool area (hot springs) was full of day visitors from Phuket. No sun beds available or left to sit on! The pool was so full and as a paying hotel guest was really disappointed. We had to wait until the evening when they (about 100 in 10 4x4 vans) had all left to enjoy the hot springs! This seems to be regular trip from Phuket and there should be a pool area for hotel guests only. It is the only negative point about the hotel and a lot of the reviews also reflect this problem.

The gardens were beautiful and the food was very good. The room was clean and staff nice.

Stayed in July 2024

Food, not varieties

Location and facilities

Stayed in May 2024

none

nice location

Stayed in May 2024

Possibly because it was in June and thus low season, the place looked a bit run down. The place is huge and when we got there there was no one around, so it gave a bit of an eerie vibe.

The complex is really nice and the hot springs are a real addition. Rooms are spacious and couldn't hear the neighbours

Stayed in June 2024

Showing some wear and tear - for example, netting above our indoor shower had come loose on a corner which might explain how a roach had got into the bathroom. Similar lack of care in area behind our pool - a little bit of rubbish left there throughout our stay (though, in the hotel’s defence, we didn’t ask for it moving). Nearby beach also had a fair amount of rubbish on it and the walkway could use some TLC. Food isn’t as good as we experienced at other hotels and there aren’t a huge amount of veggie options. Be aware that the lagoon might not look like the pictures in the advert. Possibly because we arrived after some heavy rain, the lagoon was a brown colour and - again - rubbish floating in it. Suspect the area looks much nicer in the dry season, but bear in mind if travelling at a similar time to us.

Stayed in a private pool villa in late May. Room is a really good size, bed was on the firm side but not overly so. Air con was top notch. Only stayed for a few days so didn’t use communal pool but it seems a really good size even for busier months. Pool is a great size and cleaned each morning. Plenty of choice at the breakfast buffet every morning, though quality isn’t outstanding. We didn’t take up the trips on offer but there seemed to be a good variety. As others have said, the area is tricky to get around if you don’t have a car but the hotel was able to arrange transport when we needed it. There are some really good restaurants in the area so still things to do even if the weather isn’t great. This is a nice resort overall, but…

Stayed in May 2024

Far distance from main lobby

Nice place

Stayed in June 2024

I think the resort is a little tired in places, nothing major wrong but just dont think it is value for money. Compared to other options in the area.

Clean

Stayed in May 2024

Mistake on the room attribution No villa as WE reserved

Beach area and spa/swimming pool Breakfast

Stayed in April 2024

Great pools for hot annd cold water. Nice restaurant directly at the beach. Could even bring my own beer.

Stayed in April 2024

The pool area was very busy with day guests, but after their buses left it was lovely and peaceful. The gym was vey dated and unused including rusty equipment and not very clean. Food at the Thai restaurant was average.

Breakfast was great with lots of variety, including some vegan options. The room was spacious and comfortable. The grounds were glorious to wander round. Staff were friendly and attentive.

Stayed in March 2024

Staff are quite rude. At chekin, it was not a smooth experience with confusion over payment and a broken lock on 1 of the rooms where we had to wait over an hour before someone came to repair all while sitting waiting. We ate at the beach restaurant 1 night and the staff were slow and forgot some of our orders. We did not get any of our food at the same time either, which is normally fine but not at a place with those prices that call themselves 4 or 5 star. Kayaks that you can use were leaking, and there was no staff available to help. I feel like this place is lacking management and needs someone to steer the ship. It could be great if there was alittle more care.

The beach, hot springs, and cold plunge were fantastic. Breakfast was good, too, with lots of options.

Stayed in March 2024

Wifi not working7

Breakfast

Stayed in March 2024

Location a bit remote. Not enough variety of fruit. Lack of seating at breakfast and especially when groups from outside the hotel were brought in for breakfast. Too many people at once equals staff not able to cope. Also groups of Russians and Chinese came to the Hotsprings every day which meant the people paying to stay in the hotel found it hard to get a sun bed by the pool which was a shame.

Thai style with character. Beautiful Lagoon setting and beach. Hot springs and massage facility. Grand sea view room was spacious with lovely decor and was serviced every day with fresh towels /beach towels and bottles of water. The room was far enough away from the pool area to be a tranquil retreat with lagoon/sea views. The staff were incredibly friendly and helpful in every way.

Stayed in February 2024

Too crowded during daytime at the pool. We came to Nataï Beach to be far from P huket crowd, but the hotel brings many vans of tourists from other hotels to spend the day at the pool and spring. Many times no sunbeds available if you don't reserve it at breakfast. 8 sunbeds at the beach, half of them broke. Could not enjoy fully this beautiful place spoiled by noise and crowd.

Nice place , great gardens, breakfast and dinner quiet nice. Beach is great and clean.

Stayed in February 2024

If the pool and Hotspring area were kept better and cleaner would be wonderful!

The area was so green and beautiful!

Stayed in February 2024

We would enjoy more if they could keep the pool area better and cleaner. Thank you

We love the area and have enjoyed the resort as always. Its quite and so green. The bedroom was huge, clean and comfortable. The swimming pool area was really nice set up with hot/cold swimming pool. There were lots of people in the afternoon. Overall, we love the resort and will go back again!

Stayed in February 2024

There are some broken tiles in swimming pool.

Hot spring is very good.

Stayed in January 2024

i think the property should improve with there food as it isn’t great and there isn’t much around

beautiful setting, lovely land and scenery

Stayed in January 2024