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Reviews of Sugar Marina Hotel-SURF-Kata Beach - SHA Plus 4 stars

100/92 Kata Road, Muang, Phuket, 83100 Kata Beach, Thailand

#75 of 106 hotels in Kata Beach

Guests' Choice

Review score

Based on 133 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.2

  • Location

    8.5

  • Facilities

    8.1

  • Staff

    8.4

  • Value for money

    8.0

  • Free WiFi

    8.0

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Showing 1 – 25

  • Reviewed: 10 September 2024

    7.0
    Good spot
    • Leisure trip
    • Couple
    • Double or Twin Room with Swimming Pool Access
    • Stayed 4 nights
    • Submitted via mobile

    Bed not comfy

    Great breakfast , clean rooms and great check in

    Stayed in September 2024

  • Reviewed: 27 August 2024

    9.0
    Best choice for vacation for small family.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 11 nights

    Old conditioner was a little bit noisy.

    Excellent location - not far from the Kata beach and near the Seafood market, so you can have dinner in that perfect place daily. Clean room, highly polite and friendly stuff, good swimming pool. Children friendly place. Perfect breakfast. Highly recommend.

    Stayed in August 2024

  • Reviewed: 15 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Facilities.

    Nothing.

    Stayed in August 2024

  • Reviewed: 8 August 2024

    7.0
    Nice location
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 13 nights
    • Submitted via mobile

    The pool didn't seem very clean, the gym is tiny and with not very good air conditioning.

    The location of the hotel is it's biggest asset, the facilities are nice but a little old. The room was nice and big, with spacious bathroom, but a little dark.

    Stayed in July 2024

  • Reviewed: 29 July 2024

    8.0
    Cozy hotel in a nice location
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff speak limited english so when I asked for some ice (for an injury) they didn’t understand what I meant.

    The pool is really nice and it is in a really good location

    Stayed in July 2024

  • Reviewed: 21 July 2024

    8.0
    Very good would stay here again
    • Leisure trip
    • People with friends
    • Deluxe Double or Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    Our aircon broke twice so the room was flooded when we went in both times, the balcony door broke aswell. Some staff were good and others didnt really want to help

    Really good location, bed was huge and super comfy. Breakfast was good, room was very good size and we loved it here

    Stayed in July 2024

  • Reviewed: 7 July 2024

    7.0
    Overall not bad, good for the price, but it is worth spending that little bit more for a few more ammenities.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Felt like they didnt actually change the sheets or towels, shower didn’t work 100% of the time

    Nice location, good pool, lovely staff and nice little gym

    Stayed in July 2024

  • Reviewed: 3 July 2024

    7.0
    Vey nice and friendly staff. Comfortable room. Nice swimming pool area.
    • Leisure trip
    • Group
    • Double or Twin Room with Swimming Pool Access
    • Stayed 2 nights

    It was all fine.

    Vey nice and friendly staff. Comfortable room. Nice swimming pool area.

    Stayed in June 2024

  • Reviewed: 28 June 2024

    8.0
    Overall a lovely hotel, would recommend
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is a good 10min walk from the beach, which on a boiling hot day can feel long.

    The room was really well designed. Great bed, AC and wifi. Pool was lovely though no drinks or snacks available Which is something missing when you’re lounging there for a while. Breakfast room a buffet are great. Lovely selection. Though not in the way of dairy free options.

    Stayed in June 2024

  • Reviewed: 24 June 2024

    9.0
    Great
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location is great, close to everything (the beach, laundry, Kata market,..) The room was clean and bed comfortable

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    Fine
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    I stayed in a room were the aircon was uncontrolled and way too loud. There was a smashed bug against the wall next to the coffee corner from the previous guest. Eventually got another room after two days and multiple complains.

    Staff was very friendly. Great location. Huge, comfortable bed. Nice pool. Good gym.

    Stayed in June 2024

  • Reviewed: 17 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool View
    • Stayed 5 nights
    • Submitted via mobile

    From all rooms with a pool view you can see the shell of a building that borders the hotel. There was no work being done on the construction site during my stay. It can get loud when they are working.... I was in the hotel last year already and i didn't see any change of the building which is under construction.... Maybe it's a ruin and will never be finished, I wouldn't be surprised

    Comfortable Bed / clean and modern furnished room / friendly Hotel staff / good working aircondition / breakfast is ok for the price ,small buffet with a choice of a bit of all ( western + thaifood ) / arround the hotel there are some restaurants like massage salons / shops / money exchange / Hotel room with pool view was nice and quiet

    Stayed in May 2024

  • Reviewed: 16 April 2024

    7.0
    Lovely hotel - fab location just too many Russians!
    • Leisure trip
    • Family with young children
    • Double or Twin Room with Swimming Pool Access
    • Stayed 5 nights

    Too many Russians! Rude, push past you, don't smile or hold doors. Loads in the hotel and local area - didn't see any in Krabi so must just be that part Phuket? The water of the pool wasn't clear and was murky. depending on which room you were in, depended on whether your tea and coffee were replenished each day! we were two families over 4 rooms staying and it was hit and miss depending on location in the hotel.

    The rooms were lovely and beds were huge! Location was excellent - so close to the night markets - we loved it there. Kids loved it there too. Beach was little walk away but was ok. Shops and stalls had good deals (better than in Bangkok which was frustrating as we held off some shopping thinking we'd get better deals in BK but that wasn't the case!)

    Stayed in April 2024

  • Reviewed: 11 April 2024

    7.0
    It was fine but wouldn’t recommend to stay here unless there is a bit more emphasis on cleaning
    • Leisure trip
    • Couple
    • Double or Twin Room with Swimming Pool Access
    • Stayed 6 nights
    • Submitted via mobile

    Pool was dirty Dripping shower

    Location was good

    Stayed in April 2024

  • Reviewed: 8 April 2024

    7.0
    Great location - nice hotel for the price
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The pool water was murky. Kids said with goggles it looked like algae all over the bottom! Also my son was sick one night on the bathroom floor. My husband went to reception for a cleaner and was handed and mop and bucket and some (1 ply) toilet roll!!

    Rooms were lovely and spacious and a huge bed. Location is right next to the night markets which we all loved and short walk to the beach. We were a family with friends also. We had a mix of rooms pool access and non pool access.

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    It was good but could have been better.
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The wifi was awful. It did not work 95% of the time. It kept disconnecting and you had to reconnect. Even after reconnecting it will still disconnect again. It was very disappointing and frustrating as when you’re paying for a higher end accommodation and have no wifi is money wasted.

    Provides two water bottles for each day of stay. Provides beach mat & tote for the beach. Love the tub and the big shower.

    Stayed in April 2024

  • Reviewed: 27 January 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool View
    • Stayed 2 nights
    • Submitted via mobile

    You need to have a bar or restaurant open as it would been nice to get a cold drink in the hotel and not having to go else where

    Everything was amazing

    Stayed in January 2024

  • Reviewed: 2 January 2024

    7.0
    Convenient location and friendly service, with room for improvement in storage and lighting.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The size of the room may not be suitable for guests with multiple large suitcases. The lighting was ok, perhaps increasing the light output near the desk or wardrobe would be helpful for guests. The bathtub has some issues with heating the water.

    The bed was comfortable. The hotel boasts a convenient and well-maintained carpark. The staffs were helpful.

    Stayed in December 2023

  • Reviewed: 27 December 2023

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Pool View
    • Stayed 9 nights
    • Submitted via mobile

    The hotel is full of Russians, some uncivilized, for example they spend the night partying at the pool, after closing hours, making it hard to sleep with all the noise.

    Very good and varied breakfast, nice pool

    Stayed in December 2023

  • Reviewed: 25 December 2023

    7.0
    Good value for money with really nice rooms
    • Leisure trip
    • Solo traveller
    • Deluxe Double or Twin Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Nice Hotel not far away from the night market and also the beach isn’t far away. I still would recommend to rent a motorbike when staying in the kata beach area. The rooms are really nice and comfortable. Perfectly clean and with a huge balcony. The pool in the middle of the hotel is fine, but with the ocean so close by it wasn’t my first first choice. The fitness room didn’t convince me, but there are other fitness options nearby. The staff is friendly and even there were some language barriers everything could be solved. (3 nights / deluxe double room with pool view / incl. breakfast)

    Stayed in November 2023

  • Reviewed: 6 December 2023

    8.0
    A Convenient Location to Attractions
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Pool View
    • Stayed 4 nights

    The hotel's signboards must be prominently displayed, as even Google Maps failed to accurately pinpoint its exact location. Seeking assistance from locals led us to a different place due to the confusion caused by similar names but with different indications at various locations. Lugging a heavy suitcase, and looking for this elusive hotel's location, added to our frustrations on the first day of our vacation.

    The hotel's tuck-away location from the noise of the main street, offers guests a tranquil retreat. The spacious and comfortable room further enhanced our experience. The amenities around the vicinity were within easy walking distance, ensuring effortless access. Additionally, the bus service connecting to renowned beaches added a layer of convenience, allowing us to fully enjoy our stay.

    Stayed in December 2023

  • Reviewed: 24 November 2023

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    In reality is more older than on pictures and not well maintained. Poor breakfast that lacks taste and is poorly prepared. Due to location and majority of guests we felt like in Russia, not Thailand but of course that is not hotel's fault

    Excellent receptionists, pool, close to night market

    Stayed in November 2023

  • Reviewed: 2 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    We asked for separate beds but we got one big

    The breakfast, the surf details

    Stayed in November 2023

  • Reviewed: 13 October 2023

    9.0
    Great stay right next to the markets! Would 100% return
    • Leisure trip
    • Couple
    • Double or Twin Room with Swimming Pool Access
    • Stayed 4 nights
    • Submitted via mobile

    The pool was a little small, and the Wi-Fi was slow

    Beautiful large room with giant bed! Daily cleaners which left the room smelling clean and fresh!

    Stayed in September 2023

Showing 1 – 25

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