89/8 Chang Klan Road, Muang, Chang Khlan, 50100 Chiang Mai, Thailand
#378 of 843 hotels in Chiang Mai
Guests' ChoiceBased on 320 hotel reviews
8.5Cleanliness
8.9
Comfort
9.0
Location
8.8
Facilities
8.7
Staff
9.0
Value for money
8.2
Free WiFi
8.4
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End of dialog contentReviewed: 23 June 2024
Desmond
Hong KongThe property might be a bit too old and needs revamping.
we love the pool and lounge service and the family facilities . The room was clean and spacious too.
Stayed in June 2024
Reviewed: 9 June 2024
Ben
AustraliaExcellent for children, our daughter was given an extra bed and a large teddy bear on arrival to look after for our stay.
Stayed in June 2024
Reviewed: 6 June 2024
Patricia
United StatesPay for buffet
The hospitality of all staff
Stayed in April 2024
Reviewed: 1 June 2024
Rihards
Latviathe hotel is built in an old-fashioned style, you have the feeling that you have reached the "75th year". Carpets on the floors, which unfortunately cause a smell. a huge apartment building built next to it spoils the view
the staff is great. rich and tasty food offer both for breakfast and in the lounge. The pool is large and deep. Location is good.
Stayed in May 2024
Reviewed: 30 May 2024
Nipa
United KingdomThe restaurant was good, however the food labels were not accurate. One some dishes the labels seemed to state they were vegetarian when in actual fact they contained meat. Not enough vegetarian options.
The hotel is as huge and the staff were fantastic.
Stayed in May 2024
Reviewed: 27 May 2024
Woong
South KoreaNothing
Very good for all. Special thanks to her (sorry for not remembering her name).
Stayed in May 2024
Reviewed: 27 May 2024
Phongsakorn
AustraliaService
Stayed in April 2024
Reviewed: 9 May 2024
David
GhanaDim Sum lacks vegetarian options. Lunch buffet is missing.
Calm, feels like home
Stayed in May 2024
Reviewed: 8 May 2024
Joohi
SingaporeThank you ShangriLa for your unparalleled and excellent service. You made my stay memorable. There is nothing to complaint about. From check in to check out, the room, the view, breakfast buffet, in room dining service, the staff was very helpful and in particular the concierge Chaow and Ink were excellent. They helped me plan my trip in and around Chiang Mai which was very helpful since this was my solo trip. I highly recommend this hotel.
Stayed in May 2024
Reviewed: 6 May 2024
John
United KingdomNothing
My grandson loved the pool with its water slide and tipping bucket. I loved the Executive Lounge on 11th Floor and its superb facilities and staff. Definitely worth the upgrade charge.
Stayed in April 2024
Reviewed: 28 April 2024
David
AustraliaProperty was clean and quiet
Stayed in April 2024
Reviewed: 21 April 2024
Denise
United StatesWe upgraded to the club level and were disappointed with the room. It had a funny odor and a dead bird was stuck in the window. The room was dated and could use a makeover.
We loved the relaxing atmosphere of this property. The pool area was fantastic. The staff couldn’t be any friendlier or more helpful.
Stayed in April 2024
Reviewed: 20 April 2024
Daniel
United StatesNothing. Everything was perfect.
Amazing property. Felt like I was staying in paradise. The facilities were all very luxurious and the staff was incredible. I can’t imagine a better hotel experience. I can’t wait to go back.
Stayed in April 2024
Reviewed: 13 April 2024
Simon
Hong KongNo
Hotel staff and pool facilities
Stayed in April 2024
Reviewed: 6 April 2024
Alind
AustraliaAll good
Shangri-La Chiang Mai is the perfect destination for those seeking a luxurious stay that offers great value for money. Nestled in a prime location, it provides easy access to the city's charms. The service is impeccable, and the facilities are top-notch, ensuring a comfortable and memorable experience. While the addition of a separate kids' pool would further enhance its family-friendly appeal, the hotel remains an unparalleled choice for both leisure and adventure.
Stayed in April 2024
Reviewed: 6 April 2024
Laura
United KingdomRooms could have been cleaner. Several reminders at breakfast about hot drinks.
Pool was good and the breakfast was great.
Stayed in April 2024
Reviewed: 3 April 2024
Pedro
PortugalIs not a good thing to generalize (we came across super nice staff members, but a significant number of them was not. We went 4 times to the pool, in two of them there was no towels, when they came, they didn't brought us one. One of the times, they didn't pick up the dirty plates and glasses from the previous guests, nor brought us the menu. Rooms outdated. Room cleaning very poor. Not what we expected from a Shangri-la at Thailand. As someone said in a previous review, they are trading on the name and the number of stars.
Pool area Location, near the night bazaar, in a quiet zone
Stayed in April 2024
Reviewed: 1 April 2024
Kristian
CroatiaEverything was just perfect.
It was a Shangri-La....just enough to say.
Stayed in February 2024
Reviewed: 20 March 2024
Tracy
United Statesfool closed too early
helpful and polite staff, large "resort" similar to a Vegas style resort, great value, large rooms with comfortable beds, within walking distance to two (2) different food courts/street shopping. Highly recommend
Stayed in March 2024
Reviewed: 13 March 2024
Wasana
ThailandNothing
Location
Stayed in March 2024
Reviewed: 6 March 2024
Yoke
MalaysiaThe location was convenient for food and walking distance from the Night Bazaar
Stayed in March 2024
Reviewed: 29 February 2024
Yousuf
United KingdomEverything was fine.
Excellent service staff were amazingly helpful. Friendly and happy made our stay more enjoyable. Min and her colleagues were always welcoming in Executive Lounge . We stayed 4 nights .Superb service all around. Well done to all the staff.
Stayed in February 2024
Reviewed: 25 February 2024
Carla-marie
IndonesiaEverything was amazing! I'll come back!
Stayed in February 2024
Reviewed: 21 February 2024
Noora
BahrainNothing
Perfect in every thing we enjoy
Stayed in February 2024
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