They weee rushing us to take transfer 3 hours before to airport, when it took only 30 minutes…

Location, facilities

Stayed in July 2024

Very poor service, particularly in the grotto restaurant. Staff have a very basic grasp of English which is bizarre considering this is one of the most prestigious hotels in Thailand. The staff also had a very concerning approach to hygiene, which was evidenced by the huge amount of insects, particularly mosquitoes. In other 5 star hotels in Thailand we have seen them be very proactive with spraying areas with mosquito repellent, but there was no sign of that here. Also there was an awful smell of monkey poo everywhere, particularly by the pool, which spoiled the experience - however I can understand why this was as it is such a tropical location where you are so connected to nature. The most concerning part of this we encountered was at the Grotto restaurant, a supposed Michelin-grade restaurant (food was very average!). Whilst an enviably beautiful location, the staff had no grasp of basic hygiene. A child dropped a plate of food in the sand and instead of the staff picking up as much as they could, they just buried it in the sand - we couldn’t believe what we saw! There explains the insect problem!

Probably one of the most beautiful locations on the planet, especially the two beaches and the swimming pool. You are also very connected to nature here and can see monkeys, hornbills and monitor lizards on a daily basis. Food at the lunch restaurant by the pool was excellent and by far the best on offer at the hotel.

Stayed in March 2024

some of the staff such as the bartender and waitresses at the grove were extremely rude and inhospitable

location

Stayed in January 2024

It is complete ripoff For a luxury expensive hotel you would expect to be given amenities and lots of complementary services. Imagine you have to pay to arrive and leave the hotel? Imagine the minibar with its limited variety nothing is complementary? Imagine a resort that you would expect having relaxing beach is completely overcrowded with tourists like ants on a sugar? I wouldn’t say any of this if the rate is at least 70% leas than what it is charging, and it really worth that much.

The staff is ultimately nice and welcoming

Stayed in November 2023

Service and facilities

Location

Stayed in October 2023

Oh… where to start… Very low ceiling in the room, very mediocre food, surrounded by drug addicts as soon as you leave the property, all beaches are public so little or no privacy… staff was efficient but without warmth but one particular member of staff beyond rude (he was French, so who knows…) Five star pricing… but oh… so far away from a five star experience… what a shame…!

Stunning location… beautiful surroundings…

Stayed in July 2023

Even when we spray ourselves many times against Mosquitos. We were bitten more than 40 times!. The architecture of the hotel doesn’t help with mosquitoes as there are several stagnant water pools! Spa is absolutely overpriced. it doesn’t worth the money. We’re a couple that we sought to have good facilities including gym. Gym was absolutely outdated, AC unit was not sizeable for the room, it was impossible to get wet towels as they were inside of the minifreezer and the box was absolutely frozen making impossible to obtain one towel. Speedboats and transfers from/to Krabi are not included in your booking. Benchmark hotels do include as part of their fees.

the location in just simple perfect. You have the option either to be at Railay or Prha Nang beaches

Stayed in June 2023

The price! Everything absolutely expensive. Also the food was nothing special. Railey beach was terrible with the noise of local boats all day long. How can they allow that? The hotel must take actions with local parties to immediate cease the noise of the boats. Besides being aggressive to nature it simply does not allow clients to relax.

I liked the staff! Incredible staff! All very polite and educated. Made the difference in the hotel!

Stayed in May 2023

There’s some maintenance issue we had persistant internet problem that were not solved even after we told management about it and a very bad sewage smell kept coming from one of the toilet. When we reported those issue a simple apology was offer but no solution or compensation. Also it’s worth nothing that although there’s security guards everywhere they’re not very vigilant people still walk in including around unsupervised luggage. the manager was there on our first day but was nowhere to be seen afterward

Prime location in Railay peninsula it’s the only resort that allow access to all three beaches. The cottages are cozy and well kept and the food is decent. A vast choices of activities are available but at a cost.

Stayed in March 2023

the hotel is a bit outdated and definitely overpriced. the rooms are nice and comfy, but for nearly £600 a night in the most basic accommodation you would just expect more. there was no free loungers by the pool during the afternoon as the hotel is simply huge and very busy, not as boutique as I expected it to be. we stayed in a few luxury hotels across Thailand but haven’t came across a small beer being priced at thb200 anywhere else… I definitely had higher expectation for the price I paid.

the location (however you can stay in a cheaper hotel by both beaches) breakfast helpful hotel staff

Stayed in February 2023

The service was inconsistent, as was the quality of the food at the restaurants. Given the price point, this should not have happened.

We loved the grounds, the accommodations, and most of the staff were very friendly. The location is excellent.

Stayed in December 2022

price level too high especially transfers far cheaper outside the hotel spa with mixed performance, one night really bad! the grotto far too expensive for quality and experience

Very helpful staff especially at the pool and water sports

Stayed in November 2022

the hotel should provide special boat for free, and the staffs can help the guests to carry the luggage.

good for relaxing and far away from the city

Stayed in July 2022

air conditioning was very bad and not working properly. When I was leaving with a boat that I booked myself they didn’t provide a the small stairs that they provided when I came to the island. Check out also took very long time. The juice they provide upon arrival I didn’t like it. overall the welcoming was not the same as saying good bye to the residents.

the food and restaurant were very good. I like the people in the activity center they were very polite and trying to help arranging activities but the weather conditions were not the best to do snorkeling or diving. So, check that before you come.

Stayed in July 2022

The mosquitos were too much for the water ponds

Sunset

Stayed in June 2022

Overpriced in my opinion

Beautiful villa, great surroundings

Stayed in November 2021

Non

Is was beating place good service clean food good test. I love it

Stayed in July 2023

mosquitoes

Stayed in June 2023

There are no comments available for this review

Stayed in June 2024

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Stayed in August 2024

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Stayed in August 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in July 2024

There are no comments available for this review

Stayed in August 2024

There are no comments available for this review

Stayed in July 2024