The facilities which they advertise where not there or not available. Overpromise on the kids facilities

The location

Stayed in April 2024

The rooms in the villa are not connected inside— every bedroom opens out onto the pool. This can be a bit tricky with young kids, but we managed it fine. Just something to consider when booking.

Beautiful, self-contained villa on a family friendly property. My toddler loved the kids park. Close to lots of great restaurants.

Stayed in March 2024

I did not find anything what I dislike about this accommodation.

We have spent wonderful familly vacation in 3bedroom pool villa and everything was amazing. I have no complaints about services provided by staff of Rawai VIP villas - cleaning,water refilling,pool cleaning,etc. My young ladies (4 and 6) really enjoyed the waterpark and indoor playinground. We also had booked breakfasts for the whole stay and it was superb - we were little bit lazy during morning,so have a breakfast few steps from your villa was amazing.

Stayed in March 2024

Rawai Park only for small kids, up to 5-6 years No access between bedrooms other than from the outside which is not suitable for kids without adults

Nice pool.

Stayed in January 2024

The area in the bedroom that we used to store our suitcases hadn't been cleaned in some time. Easy to miss though as it is high up. Can be forgiven.

Pretty much everything. The staff, the layout of the accommodation. It just worked. The fact that the rooms are cared for with daily cleaning (the timing of which is convenient for you) is the cherry on top of the cake. A good quality washing machine if a good touch.

Stayed in January 2024

Not a bad thing but we did put no room service on the outside of our property yet had room service every day. I mean I don’t mind but it was overlooked . The main issue was the post Orion of the rooms they are not connected to the living space which is fine for adults however the kids room opens up to go straight outside to the pool which is 1.4m deep all the way, not really kid friendly heights. Having a three year old we were constantly on alert and checking the kids door was locked every night incase they woke up and walked out to the pool area.

The property is in a gated little area right near rawai beach. The rooms and living space was very spacious and clean. There was a washing machine which really is a bonus when travelling with little kids. The kids loved the kids club and played in there for hours.

Stayed in December 2023

Having so many keys to open each and every door. No central key.

Atmosphere and kind staffs

Stayed in December 2023

We had a security issue on one of our final nights, where a man hopped over the back fence (Villa C9) and was clearly looking to steal things - my wife scared him off when she opened the curtains. We reported it to the management, who jumped right on it, and got the police involved - so they did all they could, which was not a criticism of the staff at all....but the experience did make us feel a little uneasy that it happened in the first place, and our kids were pretty scared the following nights. Hopefully, they'll take note of our report, and replace the fence at the rear, leading to the garage roof where the person got in (the security camera was rotated to try and help) The whole complex is covered in security, with a guard on duty 24/7, and gates etc, but the rear area is where security is lacking - so be aware!! Another mention are the bicycles - there's bikes provided to use, but be aware that the brakes are utterly shocking, and nearly led to multiple impacts with things due to their poor operation!!

People were really nice, Villa was amazing, location was very good. Cleaners were very methodical, and came daily. The Kids club was a great added bonus to keep the kids busy, and the food in the cafe at Kids club was good too.

Stayed in April 2023

located in Rawai which is very far end boring part of the island

very nice complex, suitable only for little children age 1-6. the kids club is very small. we came for it but it wasn't worth to come just for it. continental very basic breakfast.

Stayed in April 2023

There were a lot of mosquitoes. And for us, there were limited halal food options.

The villa is spacious. Swimming is clean. Comfortable for 10 pax.

Stayed in February 2023

Many mosquitos in every room, no room service, breakfast is very basic, TV channels not working, no 24-hr reception

Walking distance to restaurants and mini mart, private villa with ensuite bathrooms, full kitchen, kids park

Stayed in December 2022

nothing

kids and family friendly

Stayed in December 2022

The tiles around the pool were super slippery.

The big rooms and the lovely pool

Stayed in October 2022

location and also if have children the villa pool is very dangerous

kids park only and the restaurant

Stayed in June 2022

Location is a draw back (which is why it’s priced cheaper). Rawai does not have a beach, and is less touristy than the other locations, so the selection of nice restaurants and clothes shopping is more limited - Easy enough though to get a 10min taxi ride to a beach though. plenty of boats available in Rawai to take you to islands is very useful. The villa is a 5min walk to the main road, and the resort gives free bikes to ride, so that helps a lot.

Good value for money. We stayed in the 4br pool villa. It was clean, heaps of air con, great beds, nice pool. The resort has an amazing kids club, and kids pool, and the cafe had amazing food - better than the local restaurants, and very reasonably priced.

Stayed in January 2022

The bathrooms where the one of the room that link to the bunk beds room have a foul smell. The kitchen sink also has leak. The furnitures are not very children friendly as the edges are very pointy.

Overall cleanliness is good and the swimming pool is well kept.

Stayed in June 2024

A4 sized checklist of standards expected from us, inventory of items and a 10,000 BHT demand as deposit, but not the same attention reciprocated to building maintenance, fan or bug control that we may have expected. Too many keys. This bundle is a bag filler. Our youngest son required medical help on April 18th. Vomiting and a high temperature of 40° so my wife and I went to reception and requested they call for a doctor, nurse, medic, on site preferably, and if not an ambulance as our son was totally unfit to travel in a car. We used a translate app and the desk staff pointed us to a hospital north of Rawai missing the point completely. A sensible decision was to call someone to him as he had a fever and was still literally puking everywhere. We left after reception failed to call a doctor, nurse, ambulance, or provide us a local emergency service number so we had to research travel arrangements ourselves after 23:00 for a child who was visibly very ill, unwell enough to be tested for dengue and attached to an intravenous drip on admission to hospital. Reception customer service fell short of my expectations and displayed poor communication skills, in hindsight we should have just wheeled my son there in the first instance and allowed him to throw up all over their floor as that may have got the quick medical attention he required. So you know. If you fall ill out of office hours here... Suck it up, you are on your own as there is no on site clinic! There's barely enough characters here to write what I'd like to so a full review may be published on Google.

Looks nice, decent sized floor-plan with 3 detached bedrooms, 3 en-suites and an extra bathroom adjacent to the kitchen. Bedrooms have TV, washing machine, cooking facilities and WiFi. Pool was good. Gardening, room cleaning service came round once a day to tidy the place up, replace sheets, towels, water bottles etc. They were all very friendly, good at their jobs and their efforts were appreciated, especially Shirley. There were maintenance issues I spotted on day one such as 3 from 5 ceiling fans were broken, I mean stone dead broken, as in refusing to spin plus a serious mosquito and bug problem as we were sited in villa C12 on the west of the park with just a wall and fence separating us from a stagnant water river or creek. These were fixed promptly, so there's a high score for the maintenance teams.

Stayed in April 2024

The property was only a 2 minute walk from the beach front

Stayed in April 2024

It's not really a dislike but there was no halal food options at the villa. It would be great if they can include some halal or muslim friendly options, like the roti, in the menu, especially for breakfast.

Love the pool villa very much. The kids even wanted to extend our stay there. If we could we would have wanted to! We love the cleanliness and the quiet ambience. We wanted to have a relaxing trip and we got it here. Will definitely come here if we ever go to Phuket again.

Stayed in December 2023

charging for a broken plate you found in my trash and showing me pictures of it is not ok.

Stayed in October 2023

Beware - they will only serve buffet breakfast if there are enough people staying there. Otherwise you have to chose from a menu which isn’t worth the extra money you have to pay for a buffet. Kids club was closed 5 out of 14 days we were there for renovations. We were out next to a villa that was being renovated which made a lot of noise till late. Not great when you have a 1 year old. Staff are also very limited in English which is rare in these parts of Thailand

Great location with restaurants and beach very close

Stayed in November 2023

Amazing villa, amazing staff always helpful. We stayed for 3 weeks and it was great. The kids park is very nice for small children. The outdoor area is rebuilding so it was closed but still lots of fun. Very safe resort and again the staff was incredible. We had a problem with the pool water and the engineer came again and again until the problem was solved. The breakfast is very nice very diverse from Asian to continental and American buffet and awesome staff at the restaurant.

Stayed in October 2023

Not friendly and not available when call reception

Stayed in September 2023

The swimming pool is open No security , family must take care about their kids especially if they are not good in swimming.

The privacy and security. Strong recommended for families who has kids, it has water park which they can spend full day playing and eating 😀 the food quality and value is much better in Rawai than other area in Phuket ( my view ).

Stayed in August 2023