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Reviews of Phi Phi Mountain Beach Resort SHA Certified 4 stars

191 Moo 7 Aonang, Muang Krabi Krabi, 81120 Phi Phi Don, Thailand

#88 of 131 hotels in Phi Phi Don

Guests' Choice

Review score

Based on 154 hotel reviews

7.1

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    7.9

  • Location

    6.6

  • Facilities

    7.3

  • Staff

    8.2

  • Value for money

    7.2

  • Free WiFi

    7.1

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Showing 1 – 25

  • Reviewed: 6 November 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Room was abit warm and the bathroom seemed to develop a smell overnight but overall a comfortable stay.

    Property was lovely and staff were very helpful with the shuttle bus being very convenient and flexible.

    Stayed in November 2024

  • Reviewed: 6 August 2024

    8.0
    Nice luxury part of Phi Phi, friendly staff and nice views from balcony
    • Leisure trip
    • Solo traveller
    • Superior Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Lizard in my first room but staff moved me out straight away. The bathrooms are a bit damp and smelly. But overall a great stay.

    A really nice beach hotel away from the busy Phi Phi life. Rooms are very spacious and has lovely views from the balcony. The staff were extremely friendly and helpful. There is a shuttle service from the hotel down to the main town centre which is very handy - around 7-8 mins journey. This hotel is great if you still want a bit of luxury whilst staying in Phi Phi. The beach is lovely as well. Communication is via WhatsApp and staff are on call pretty much anytime you message them.

    Stayed in July 2024

  • Reviewed: 3 May 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Pool was closed but that's because of the season

    The staff were brilliant and my dinner was perfect.

    Stayed in May 2024

  • Reviewed: 10 April 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Sea View
    • Stayed 3 nights
    • Submitted via mobile

    Location.

    Lovely room, nice view, great shower.

    Stayed in March 2024

  • Reviewed: 24 March 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Shuttles took a little while

    Beautiful room and location

    Stayed in February 2024

  • Reviewed: 11 March 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Distance from town, breakfast only until 10, room planning.

    Wiew, staff

    Stayed in March 2024

  • Reviewed: 23 February 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Sea View
    • Stayed 1 night
    • Submitted via mobile

    Water park was strange - like not finished and already old and obsolete. Toilet was not flushing and not fixed before check out the other day. No chance to buy water around, only in reception for 40 baht / 0.5 litre. Many would find strange to go to island like Phi Phi and stay out of beach.

    Great view on Island and sea, perfect view restaurant, nice and comfy rooms, supportive staff who honestly return my forgotten wallet and passports, free shuttles to beach (8-21), terrace, calm place.

    Stayed in February 2024

  • Reviewed: 21 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Ocean Panorama View
    • Stayed 2 nights

    Road quality between beach and hilltop is bad which is in combination with poor maintained truck was resulting in dizziness after each ride. If you don't order boat very well in advance you will need to make a long walk to the main pier. Main area for improvement: staff. Each request to the staff had to be duplicated. You call once, nothing happens, after 2nd or 3rd time things are starting moving. We went from beach several times. Come to the point, ask for car and after reply: "10 minutes" you can expect 25-35 minutes waiting with reply "coming coming".

    Location is great. Hilltop view is amazing. If there were no smoke around will be outstanding, but Thailand is covered with serious level of smoke all around the country. On the uphill there is a very nice breeze all the day

    Stayed in February 2024

  • Reviewed: 21 February 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Ocean View
    • Stayed 2 nights

    No bath towels in the room when we checked in, they said they'd bring them, never did despite repeated reminders. Not a big problem, but needs to be managed.

    Nice big, clean, well-appointed room with spacious balcony. Shuttle service with friendly driver direct pick-up at your room to the beach and town, no charge.

    Stayed in January 2024

  • Reviewed: 20 February 2024

    8.0
    Best view of the harbour and the other side of the island. Sunsets and sunrises were spectacular. Ocean breeze every day
    • Leisure trip
    • Couple
    • Deluxe Ocean Panorama View
    • Stayed 3 nights
    • Submitted via mobile

    Ride to town and back was a challenge sometimes.

    Great view, staff was great. Being at the top of the hill has its pros and cons. Would stay again

    Stayed in February 2024

  • Reviewed: 20 February 2024

    7.0
    Relaxed staff were amazing
    • Leisure trip
    • Solo traveller
    • Deluxe Pool View
    • Stayed 1 night
    • Submitted via mobile

    The pool wasn’t the best

    The staff were fantastic and the food

    Stayed in February 2024

  • Reviewed: 18 February 2024

    6.0
    Not worth the price
    • Leisure trip
    • Couple
    • Deluxe Ocean Panorama View
    • Stayed 3 nights
    • Submitted via mobile

    Location was bad and the logistics of the shutter is terrible. You have to wait half an hour or more for the car to arrive and pick you up. The sheets and bathroom towels were stained and it is so unpleasant. Staff do not speak English very well.

    The view is pretty if you stay in a room with a view

    Stayed in February 2024

  • Reviewed: 17 February 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Sea View
    • Stayed 2 nights
    • Submitted via mobile

    Room security and safety of your belongings.

    View of the location.

    Stayed in February 2024

  • Reviewed: 25 January 2024

    6.0
    Good clean and tidy location an issue
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    Pool not very clean, never stated it was so far from town left waiting for the pick up service they offer, then charge you for it after 9pm and more every couple of hours after that

    Nice hotel clean big room

    Stayed in January 2024

  • Reviewed: 23 January 2024

    7.0
    Enjoyable
    • Leisure trip
    • Couple
    • Superior Sea View
    • Stayed 1 night
    • Submitted via mobile

    The view of the reservoir and silly water park!!!

    Nice room, lovely big balcony. Staff lovely.

    Stayed in January 2024

  • Reviewed: 23 January 2024

    7.0
    Spacious clean rooms little too far from town and beach
    • Leisure trip
    • Couple
    • Superior Sea View
    • Stayed 2 nights
    • Submitted via mobile

    No real atmosphere bar and restaurant was further up the hill very quiet charged for shuttle service after 9 pm which is too early too far to walk

    Very big spacious rooms lovely terrace balcony

    Stayed in January 2024

  • Reviewed: 19 January 2024

    8.0
    Lovely stay. Beautiful grounds.
    • Leisure trip
    • Couple
    • Superior Sea View
    • Stayed 3 nights
    • Submitted via mobile

    The location is on a mountain however the hotel provide shuttle service to the town & beach free of charge until 9pm. Our only fault would be 9pm is quite early to be charging for the shuttle .

    We really enjoyed our stay. The rooms are very spacious and clean. Also come with all toiletries needed. The transport boys are a credit to the hotel & Marc in reception is also very helpful.

    Stayed in January 2024

  • Reviewed: 19 January 2024

    7.0
    Comfortable, bit too far from anything
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 3 nights
    • Submitted via mobile

    The fact you needed to get a shuttle bus everywhere as it was so far from anything

    The rooms were large with a nice balcony/seating area outside the front

    Stayed in January 2024

  • Reviewed: 18 January 2024

    8.0
    Loved everything but the pool area
    • Leisure trip
    • Group
    • Deluxe Family Room
    • Stayed 3 nights
    • Submitted via mobile

    The pool really isn’t appealing It doesn’t compliment the accommodation At all

    Room was amazing View incredible

    Stayed in January 2024

  • Reviewed: 12 January 2024

    6.0
    Nice visit.
    • Leisure trip
    • Solo traveller
    • Superior Room
    • Stayed 2 nights
    • Submitted via mobile

    The odd watermark seemed to be an eyesore more than a nice sight.

    The apartment was excellent, great size fantastic balcony.

    Stayed in January 2024

  • Reviewed: 11 January 2024

    6.0
    Amazing views! Mostly friendly staff however lack of attention/urgency.
    • Leisure trip
    • Couple
    • Deluxe Ocean Panorama View
    • Stayed 4 nights
    • Submitted via mobile

    Nightmare with waiting around for towels ect.. all a bit on a go slow.. Ordered a pick up for an excursion with the hotel to leave early in the morning and it never came, reception was closed at the time of pick up so was a nightmare trying to sort transport after no show :/ staff did take it off the bill and apologised but bare in mind if you’re doing a early excursions. Shuttle drivers were lovely though always very friendly and polite helping with bags etc.. food at the hotel wasn’t the best and breakfast we paid for was limited and had to pay more for the coffee machine coffees.

    The room was lovely and the view from it :)

    Stayed in January 2024

  • Reviewed: 6 January 2024

    7.0
    Nice location, poor staff. You can see there is a lack of management.
    • Leisure trip
    • Couple
    • Superior Room
    • Stayed 1 night
    • Submitted via mobile

    Most of the staff does not understand English. Very rude at the reception. Never say “hi” when you enter. They kept talking to each other, just ignoring you. One of the staff was using body lotion and drying his hair in front of the fan. Very impolite. I had an issue for the luggages to store during an experience, and at the phone the reception told me to shut up because he needed to tell me the policy they have, just completely ignoring my need to only store my things for an afternoon. At the breakfast, the staff was eating behind the buffet just ignoring you. And please, hire an international chef to manage the kitchen properly.

    The view is amazing, the room is big and the terrace huge. The sunset restaurant is amazing and the staff is very cordial and understanding. The shower did not work and the plumber came after 10 min. He was not able to fix it at the moment but he was very kind. Drivers are very nice people.

    Stayed in January 2024

  • Reviewed: 27 December 2023

    6.0
    Lovely apartments shame about the staff
    • Leisure trip
    • Family with young children
    • Deluxe Ocean View with Jacuzzi
    • Stayed 2 nights
    • Submitted via mobile

    Staff had poor English and generally didn’t understand what was being said. We didn’t get an aircon remote, had asked repeatedly to get one. 2nd villa booked for our children tv didn’t work and was not the correct room poolside instead of ocean view, no explanation given. Also tried to tell us we didn’t have breakfast for children, then caved in when I showed them the booking. No power for an afternoon. Receptionist got nasty when I asked her to waive the shuttle bus fee for all the trouble we had, called manager and what do you know caved in again.

    The apartments were very spacious and nicely decorated. Bed was very comfortable.

    Stayed in December 2023

  • Reviewed: 22 December 2023

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Room
    • Stayed 5 nights
    • Submitted via mobile

    The staff is very very friendly. The children liked it and had fun. From the restaurant you have a great view of Maya Bay, the transfer to Long Beach and Phiphi town is also special, it is very well organized. We thank you for your time and would come back at any time 🙏

    Stayed in December 2023

Showing 1 – 25

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