There were two issues- The hotel needs more staff or should facilitate faster check-in. We have to wait about 30 minutes to check-in. When my son (10 years old) went to the reception to buy sandwiches, the staff favored the grown-ups more. First, the staff talked to my son, then the staff let my son waited as they favor to facilitate to check-in other grown-up people. I am disappointed with this - they should serve first come first serve.

Buffet Breakfast by the beach is excellent. Pool is fine.

Stayed in September 2024

No parking space. The club played the musics so loud. Few staffs to operate. Each hotel buildings stay alone and no walk way connecting, can’t imagine how to walk from lobby to the beach if it rains.

Location and breakfast.

Stayed in August 2024

Visited during a busy time where a lot of tourists. We had a hard time getting a table during breakfast, staff were so busy they couldn't help. Food were supposed to be enough but many people and certain foreign tourists took so much food and rush to get them without thinking of other people, I felt like not eating anymore. Plus other people kept coming and waiting to get a table, this made the breakfast experience somewhat unpleasant.

Very good location with nice beachfront areas, beautiful gardens, nice pools, close to many local restaurants, need a little update (which they are doing, it seems)

Stayed in July 2024

Very nice hotel in a fantastic location right on the beach. Lots of lovely restaurants and massage shops nearby. Easy to catch a grab to Pattaya city. Rooms are spacious and clean. Excellent view of the ocean from our room.

Stayed in July 2024

Facilities getting tired - cracked or missing tiles, broken lights etc. Water heater for the shower didn't work. Breakfast - not enough tables for the guests and no queuing system to help guests find a free table during busy periods.

Friendly and helpful staff. Lovely looking leisure facitilties.

Stayed in July 2024

Reception staff not friendly. I been here many times over the last 15 years and have seen the place and the neighbourhood slowly going down hill . Breakfast at the resort is great

Good location by the beach and Australia restaurant near by. Nice swimming pools and Alexa breakfast.

Stayed in July 2024

Other than the Alexa beach club nothing was open. No beach bar, pool bar. The pool table was unusable as it was ripped. The beach area looked like it needed tidying up and the sunbed cushions replaced. Tv in the deluxe sea view room didn’t work and didn’t get repaired. Room was classed as a sea view but couldn’t really see the sea as palm trees in the way. Nothing to do in the evening.

The location was lovely. The room was nice. The hotel grounds were pretty in certain areas.

Stayed in July 2024

none

pool access room, variety of breakfast selection

Stayed in June 2024

Some old construction needed to be renovated.

Location right on private beach and nearby good restaurants

Stayed in June 2024

The air con was leaking in the floor

Good location and nice hotel have stayed before and I like it

Stayed in June 2024

Internet was not good

Very nice place to stay. It was the third time that we booked. It’s quiet and I love the breakfast.

Stayed in May 2024

The staff are unfriendly, no first aid medicine. Can't bigger the staff.

The food, the bed is okay.

Stayed in May 2024

When arrived at 2am the hotel had messed up our booking and didn't have us arriving for another 2 days. However after logging into booking.com we were able to get it sorted as the dates were correct on booking.com. Fortunately the room was ready so we were able to get in. The Air conditioning was very good but only set to 1 temperature - very cold. Great for coming in after heat but not so good when spending time in room. Got extra bedding so wasn't too bad a night. Bed was very hard. Shower was not very strong and didn't provide hot water, just luke warm.

Location was great for windsurfing at Club Loongchatt. Breakfast was great and reception was able to supply me with travel adaptors and extra bedding when requested. Mini bar was reasonably priced and water bottles were replaced daily. Room was very spacious and a drying line provided on balcony for wet swimwear. 3 pools to choose from so most rooms have either view of or are very close to one.

Stayed in April 2024

Old rooms, can be upgraded

Nice room, proximate to the beach

Stayed in April 2024

Old buildings, less maintenance, a lot of improvement is needed.

Close to the beach

Stayed in April 2024

Reception staff quit busy and not so friendly, may be too tired 😤

Very good place and nice beach.

Stayed in April 2024

The property is quite old and it should be renovate or maintenance nicely

The staff is very nice and good service mind. Great location. Nice beach

Stayed in April 2024

Old school management Take a time to check in Mixed guests between Local and foreigners and events make more noisy for tourists

Location pool bar, surf 🏄 board shop around hotel

Stayed in March 2024

Location is far away from the town centre. If u want to travel to town centre, need to have a car otherwise have to call a cab or a Grab car. Cab is expensive and they may charge u double cos they expect to return with no passengers from the nearby hotels.

Varieties of foods for breakfast. Hotel near beach and there are 3 swimming pools in the hotels. Value for money.

Stayed in February 2024

Very dated and miles from anywhere and hotel shuttle wasn’t available. I was informed that I was the only uk citizen on complex, which consisted of mainly very loud Russian’s. Thank goodness for noise cancellation earphones in public places.

The breakfast and the private beach

Stayed in February 2024

Breakfast good varieties. Location a bit far out from city centre Good if u have a car otherwise u have to pay 600 bahts to get to Terminal 21.

Stayed in February 2024

BEACH

Stayed in January 2024

TV isn’t smart TV can’t use YouTube ,Netflix and can’t pair with mobile phones

Close beach , restaurants and cafe

Stayed in February 2024

One of the beds was uneven

Good food and great location for the festival

Stayed in February 2024