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Reviews of Phoenix Grand Patong 4 stars

184/35-39 Phungmuang (Sai Kor) Rd., Patong Beach,, 83150 Patong Beach, Thailand

#409 of 409 hotels in Patong Beach

Guests' Choice

Review score

Based on 543 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.5

  • Location

    8.5

  • Facilities

    7.1

  • Staff

    7.7

  • Value for money

    7.6

  • Free WiFi

    7.3

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Showing 1 – 25

  • Reviewed: 22 September 2024

    6.0
    Very bad employees
    • Leisure trip
    • Couple
    • Superior Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    The staff were very rude to us the kept us waiting 2 hours after check in time while we came from long trip, when we asked them why we didn’t get our rooms yet one of the staff told us if you don’t like it cancel and most of them were very rude

    Clean and comfortable

    Stayed in September 2024

  • Reviewed: 18 September 2024

    7.0
    Good for the price !
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    It's a budget hotel and perfectly acceptable. If you want 5 star don't stay here. If you are a fussy person don't stay here. I would happily stay here again provided the price was low.

    I liked the price,the breakfast was good and its a good location.

    Stayed in September 2024

  • Reviewed: 12 September 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    All ok

    Area

    Stayed in September 2024

  • Reviewed: 7 September 2024

    8.0
    Phoenix hotel stay.
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was average. Not much selection of food for price. A lot of guests would sit in lobby and leave there rubbish on ground when bins are clearly visible. Bed was a bit hard to sleep on.

    Location was good. Not far from the action but far enough away from noise and crowds. Pool was very nice. Room was very spacious and balcony had a good view of town and to the beach.

    Stayed in September 2024

  • Reviewed: 5 September 2024

    7.0
    Very good
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Very good location and view

    Place

    Stayed in September 2024

  • Reviewed: 21 August 2024

    8.0
    Very good budget hotel with excellent location
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 6 nights

    nothing

    perfect location , friendly staff , clean , convenient . Thank you

    Stayed in August 2024

  • Reviewed: 15 August 2024

    8.0
    Pleasant stay near Bangla Road
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 6 nights

    Everything was good.

    The receptionist was kind and awesome! The stay was pleasant. Highly recommend!

    Stayed in July 2024

  • Reviewed: 11 August 2024

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast was pretty basic. The building is starting to look rundown. Also my first room was in constant vibrating noise 24 hours a day due to the aircon in next room going. Not very soundproofed..

    The convenience to Bangla Road, and Jungceylon shopping centre, and STARBUCKS..

    Stayed in July 2024

  • Reviewed: 23 July 2024

    8.0
    Good value for money.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    I did not like the constant leakage from the jet spray which was making the toilet floor wet.

    I liked the spacious room size.

    Stayed in July 2024

  • Reviewed: 19 July 2024

    7.0
    good hotel clean spacious comfortable .. horrendous showers
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 7 nights

    officially the worst shower facility i have every experienced in a hotel, am genuinely surprised no one has sued the for 3rd degree burns had ZERO water pressure and shifted from scalding hot to ice cold every 10 to 15 seconds Staff were quite rude while we were trying to find a room but once we were actual clients they demeanor changed very quickly to a more pleasant one

    Location was good, room had loads of space and on the 8th floor it had a pretty good view, breakfast was average was close to walking st but quite a bit from the beach room was simple but very clean and cleaning staff were super helpful and friendly

    Stayed in July 2024

  • Reviewed: 12 July 2024

    8.0
    Overall very good experience to stay in best location of island.
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    - Unexpectedly power failure for 2 hours in night time - No intercom in room to connect with reception on ground floor. When compliant, no one turned up to repair during four days time.

    Outside terrace towards nature and green valley. Very polite, humble and friendly staff

    Stayed in July 2024

  • Reviewed: 12 July 2024

    6.0
    Pleasant
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Was not clean like last time, before two years looks like new building but now was not that good but with the price consider as good

    Good location

    Stayed in June 2024

  • Reviewed: 10 July 2024

    8.0
    Overall good experience.
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    No direction or board on building. Also power failure happened for 1.5 hrs which no one like

    Spacious and new property with good breakfast arrangement. Truly it’s value for money accommodation.

    Stayed in July 2024

  • Reviewed: 10 July 2024

    8.0
    Good for budget travelers
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The staff

    Only the room

    Stayed in July 2024

  • Reviewed: 10 July 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Bedsheet had stains but they changed as we requested

    Location: great, room has beautiful view, breakfast: ok, clean room, great service

    Stayed in July 2024

  • Reviewed: 7 July 2024

    7.0
    Nice
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Not having vegetarian option in morning breakfast

    Location

    Stayed in July 2024

  • Reviewed: 1 July 2024

    7.0
    Can be better
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The bed (too hard and need to be change), No enough room amenities like toothbrush, comb. The lighting for the toilet is not good as it were dark. The bed especially too hard to sleep on.. Room key card need to atleast gave 2 as one for the room key card slot and the other is to bring out..

    Near to all the places especially easy access to Halal food

    Stayed in June 2024

  • Reviewed: 18 June 2024

    6.0
    Central and good value
    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Third ‘fold-out’ bed was uncomfortable.

    Cheap, clean and central. Rooftop pool had a great view.

    Stayed in June 2024

  • Reviewed: 3 June 2024

    6.0
    I will never stay in this hotel again
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights

    the pool is not anything like the photo and it looks more like a water tank than a pool.. Wi-Fi was not available during the 3 days of my stay in the hotel and when I told staff they said they they have a problem with the router and they will fix it in the coming days!! the biggest problem I faced was that when I reached the hotel at after 11:00 am the next day, and the staff at the reception told me that my reservation was cancelled because I did not show on the previous day (although my booking was non-refundable which means they will get paid anyway), and I was told that I have to make a new reservation and wait until after 2:00 pm because there were no available rooms at the moment, so at the end we agreed that I will come back after 2:00 and I will keep my old reservation for 3 days just to prevent making the double payment In short.. I will never stay in this hotel again>>

    The location was not bad.. and the room was fair..

    Stayed in May 2024

  • Reviewed: 3 June 2024

    7.0
    Good value for what you paid
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Room is big enough for a few days of stay.

    Good value for your money

    Stayed in June 2024

  • Reviewed: 3 June 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Badly washed towels and dirty windows

    Good location

    Stayed in June 2024

  • Reviewed: 1 June 2024

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bed hard

    None

    Stayed in May 2024

  • Reviewed: 29 May 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The bed is like concrete, it's like that in Thailand but this one was extra hard.

    Huge room, nice bathroom with good hot water. Great location close to market and Bangla etc....

    Stayed in May 2024

  • Reviewed: 29 May 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location is in the middle of Patong beach but just a little side from Bangla so that oat also quite peaceful

    Stayed in March 2024

  • Reviewed: 29 May 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Location is awesome, very close to Bangla road

    Stayed in May 2024

Showing 1 – 25

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