Some of the staff were unhelpful and the beds were uncomfortable

Property itself was a nice layout and close to beach. It is about a 15 min walk away from the main area , there are hotels a lot closer in around the same price. The rooms were nice , but the bed was quite hard. The rooms were clean in general but when looking for stuff under the bed we found old tissues and socks. Most of the staff were nice , we found a few of them a bit unhelpful and rude but on the other hand some of the staff were extremely nice and helpful when I lost my phone and done what they could to help which balanced it out for us. We ate the breakfast one day, the view is really nice from the breakfast area as it looks over the sea but we weren’t fond of the breakfast so we didn’t go back. We did sleep in past the check out time at 11am and they didn’t charge us but I think this was down the staff member behind the desk at the time who just wanted to help me find my phone , I wish I got their name as they were great help and let us sit there a lot of the day to try track phone and got us a charger and put air conditioning on. The security guards were all very nice and helpful too. We also liked that they came and got our bags from the port and brought them back to get the ferry.

Stayed in June 2024

Breakfast

Location

Stayed in June 2024

On the beach and just far enough from the craziness.

Stayed in June 2024

The toilet didn’t flush with enough force.

Very good location.

Stayed in June 2024

Ac was not working efficiently , bathroom water force very low & no warm water

Ambiwnce

Stayed in June 2024

The rooms could do with a bit of modernising, especially the bathroom as we had cold water the whole time. Also the beds were very hard.

Great location, great pool and private beach access. Rooms were clean and spacious

Stayed in May 2024

Breakfast was basic.

Lovely pool, great location and very helpful staff.

Stayed in June 2024

Bed was so hard and uncomfortable. I couldn't sleep well at all because I kept getting dead arms from lying on my side, the bed was as hard as lying on the floor. I asked reception for another duvet or something to lie on to try make it softer, and they said they'd add a mattress topper, which I was happy about, but it didn't actually make a bit of difference. The worst thing was that our room looked out over rubbish. Such a tiny balcony we could barely sit out there and no where to hang washing, and front and back of our block looked like a dump. I was bitterly disappointed as I had looked at hotels a fraction of the cost of this one, but splashed out a bit as it was one of our last stays and wanted it to be nice for my family. However the place for not reflect the cost they charge. When I told the receptionist I was disappointed, she just said deluxe rooms have no view, and it's not rubbish it's preparing for building (it is definitely rubbish, see pics!). Really sad I paid so much for the worst bed and the worst view, but most expensive stay, of my whole time travelling around Thailand. No toilet roll in communal toilets. No food or bar available after breakfast

Pool was lovely. Not as big as it looks in the picture, I thought we were at the wrong hotel at first as it looks different, but it was actually really nice. Not directly on the beach as advertised, there's a path and a building in between, and then it's just a tiny patch of sand, so not really the beach front pool I had envisaged. Location is fairly good as you can get to the main strip but quiet by the hotel, just a bit of a walk. Apparently long beach is near, but after a huge walk up and down hills we couldn't find it!

Stayed in May 2024

Bugs in the room

Stunning location

Stayed in May 2024

There is a fan vent in the bathroom that can let insects in so we did find one flying one in the room!

Perfect location, comfortable hotel, great pool and beach access

Stayed in May 2024

The rooms were very outdated, shower pressure incredibly weak and did not get very warm. Lots of animals all over the property which is typical for Thailand, but we woke up with a cat waiting for us outside of our door! Also there was construction going on by the beach which made it unpleasant

The pool area was very nice. The property was pretty and well kept. The beds were very comfortable and the room was clean

Stayed in May 2024

The rooms were a bit run down and in need of updating.

The pool and beach were fantastic, the beach seemed like one the nicest setups on the island as I looked at other resorts.

Stayed in May 2024

Mosquito in the room

Good location shop on the grounds of the hotel

Stayed in May 2024

the rooms are quite run down, especially the bathroom. It's fine for one night. The bathroom didn't smell great, I read that the Island in general has a sewage problem. But for the price you pay you shouldn't expect too much.

The hotel has a great location, you walk about 10-15 minutes to the main pier of the Island. The pool area is big, with enough loungers and the pool had an okay temperature (could be a little colder to be refreshing) They also have a beach area with a few loungers, right by the hotel. A little shop to buy snacks and a great coffee bar right in the same building. Breakfast was also nice, nice views but you don't have a big choice, there was a live egg station which was a bonus

Stayed in May 2024

Location of the room. It was a three story walk up and difficult for persons with limited mobility

Nice location lovely staff

Stayed in May 2024

I thought the breakfast that was included was very poor .. very little choice

Beautiful setting and location .. loved the private beach belonging to the resort

Stayed in April 2024

Need cushions on sunbed loungers as very uncomfortable to relax on

Nice good size bungalow with easy pool access Nice breakfast selection

Stayed in May 2024

The breakfast was not great and the selection could be better , there is also no alcohol served from the small beach bar at the hotel and the food ordered from there was not great the staff were also abrupt and a bit unaccommodating. The hotel pool looks fantastic but was so hot you could not get in, the walk to the main area of PhiPhi was a little far

The villa with garden view was very nice and spacious and clean the bathroom was clean and large , Great small private beach in front of the hotel with lounges

Stayed in April 2024

They don't sell alcohol, only some wine and champagne, which is very strange if you want to enjoy a cocktail or beer at the beach or terase. Anyway you can buy beer from the supermarket.

Very nice location with a private beach. Also they have a supermarket which is cheaper than 7 eleven.

Stayed in April 2024

Nothing to complain about

Great location (a bit far away from the centre). Clean room, nice pool, private beach, friendly staff.

Stayed in May 2024

We found that the room wasn't a villa at all. It shared walls with other 'villas' so it was more like a hotel room. The included breakfast was great, had lots of options but the restaurant wasn't air conditioned so we just sat there sweating, so hot and uncomfortable that we really weren't hungry. There were unsupervised kids in the pool and our idea of a tropical getaway wasn't being splashed by unruly children. By the time that we asked about the trolley/wheelbarrow luggage service we were told we were too late and we found this to be very rude/abrupt.

This place was across the road from the beach, walking distance from bars and restaurants. Later on, we saw a trolley/wheelbarrow service transporting people's luggage. Tip: enquire about this beforehand so you don't have to carry your luggage for 15+ minute walk from the pier :)

Stayed in May 2024

Long walk form the pier and Nightlife Didn’t like that it was alcohol free

Good breakfast and nice clean pool. Beautiful location on the beach

Stayed in May 2024

Location and surroundings, the restaurant by the beach, beautiful pool

Stayed in May 2024

Staff is nice and helpful. Rooms are clean and quite spacious. It takes 10-15 min on foot from Ton Sai Pier and the location is nice. Swimming pool is good for kids. Beach at the front is also good. Would stay again.

Stayed in April 2024