57/76, Moo 2 PTT Blue Innovation, Sriwichai 45, Makhamtia Surat Thani, Suratthani, 84000 Suratthani, Thailand
#69 of 69 hotels in Suratthani
Guests' ChoiceBased on 5 hotel reviews
2.1Cleanliness
3.8
Comfort
4.7
Location
4.1
Facilities
3.9
Staff
4.2
Value for money
4.1
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Showing 1 – 5
Reviewed: 14 June 2024
Abbie
United KingdomWe arrived for our stay after a 5 hour journey and there is nobody at the hotel and the doors were closed. I have messaged and called different numbers found online, and poster outside the property, I tried multiple times and still had no response. We had been stood for longer than over a hour and a man from the property next door started pointing to a different property next door, we went there and there wasn’t anyone there either. Finally someone picked up the phone and agreed to meet us outside the OYO property in 15 mins. She didn’t speak English and so there was someone taking at us from the other end of her phone. Cut a long story short, they were demanding more money for us to stay at the property after we had already paid for the room online, we showed all the evidence to prove this yet they refused to give us our room without paying more money. In the end I got extremely frustrated and they ended up taking us to the property across the road where they finally let us sleep for the night. I have NO idea what is going on, I don’t know if it’s booking.coms fault or they are trying to making extra money, but whatever it is, don’t make the same mistake as we did and DO NOT BOOK THIS PROPERTY!
I LIKED ABSOLUTELY NOTHING!!! Do not book to stay here. Even after reading all the negative reviews, I still thought it couldn’t be true, so I was wrong!
Stayed in May 2024
Reviewed: 24 September 2023
Sieczko
Abkhazia, GeorgiaWhen we arrive. And show booking, the lady said we need to pay extra 60% of the cost of room. And she said she didn't talk with booking.com for 2 years ... Crazy
Stayed in September 2023
Reviewed: 30 August 2023
Greg
United KingdomThere are no comments available for this review
Stayed in August 2023
Reviewed: 24 November 2022
Andrew
United KingdomThere are no comments available for this review
Stayed in November 2022
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