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Reviews of Neptuna Hotel by MADUZI - SHA Plus 3 stars

176 Rat-Uthit200 years Rd. Patong Beach,Kathu,Phuket, 83150 Patong Beach, Thailand

#351 of 404 hotels in Patong Beach

Guests' Choice

Review score

Based on 69 hotel reviews

6.4

Score breakdown

  • Cleanliness

    6.6

  • Comfort

    6.7

  • Location

    8.7

  • Facilities

    6.4

  • Staff

    7.9

  • Value for money

    7.0

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Showing 1 – 25

  • Reviewed: 6 April 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 1 night
    • Submitted via mobile

    The hotel was clean, but it's also a little weathered. Some small improvements would bring some shine to it.

    Location was very central. Staff were helpful.

    Stayed in March 2024

  • Reviewed: 29 March 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The pool zone by the night wasn't clean at all. The rooms were in the back of the building

    The breakfast was good and the lobby

    Stayed in March 2024

  • Reviewed: 3 March 2024

    5.0
    Won’t be staying there again
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 17 nights
    • Submitted via mobile

    Mould in the room. Bed was hard as a rock the cleaning staff did get me something to put on the bed to make it more comfortable I was greatful. Bathroom smelt of sewerage daily. Air con sounded like a 747 and was leaking water and spitting out ice. Blood on the stairs to level 2 for the first 11 days of my stay and blood on the wall in the hallway. Room wasn’t cleaned for three days I was blamed as I didn’t put the sign out I had it done without the sign every day before I left for four days and had 8 waters in my room when I got back so they had come in to my room. Had to basically beg for it to be replenished with toilet paper and fresh towels. I Don’t normally write reviews but I felt I needed to. I understand it was high season so more staff was needed.

    Close to beach. The staff at the bar and breakfast and restaurant were wonderful.

    Stayed in February 2024

  • Reviewed: 5 February 2024

    5.0
    overpriced overrated
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 4 nights

    understaffed...one of the days i had to wait 5 hours to get room cleaned no hot water in the first room given to me internet signal was very weak reception were rude pool wasnt clean and needed a renovation . it had broken and missing tiles, mosquitos in room

    location was good

    Stayed in January 2024

  • Reviewed: 27 March 2023

    5.0
    Passable
    • Leisure trip
    • People with friends
    • Superior Double Room
    • Stayed 14 nights
    • Submitted via mobile

    Rats everywhere....they lay on the plates (breakfast buffet). Loft and the building (street side) is renovated, the other parts not. Superior room has no window, no natural light. Our room was not really cleaned...they make the bed and take trash out...

    The hotel is in the centrum.Beach is 10minute, Bangla Road 3min.

    Stayed in March 2023

  • Reviewed: 21 February 2023

    6.0
    About a good 3 star standard. value for money for the length of time we were visiting.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 22 nights
    • Submitted via mobile

    22 nights trying to sleep on the rock hard bed. This certainly impacted our stay. No room change option which was frustrating. While the motel provided us with all our basic needs we felt the property needed more housekeeping staff. The hallways needed mopping more often than they were. The shower cubical, benches etc needed more scrubbing. The pool, while clean needed a bit more maintenance with some tiles missing, and seating lacking. Would we stay again? possibly if these few things were addressed as we are not interested in 5 star resort stays.

    The bar/kitchen staff were great. our Aussie welcoming banter helped them feel valued and in return we received that true Thia service, both caring, thoughtful. That is why we choose Thailand for our holidays!

    Stayed in February 2023

  • Reviewed: 4 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room was so noisy from the traffic

    Room was nice

    Stayed in February 2023

  • Reviewed: 3 February 2023

    6.0
    Pleasant
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Self service Staff was not the friendliest I've seen

    Very close to Patong beach and bangla Street Good breakfast

    Stayed in January 2023

  • Reviewed: 3 January 2023

    7.0
    good value for money
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    rooms are old, they gave us room with view on the street (lots of noise in the evening)

    location, food, nice stuff, clean room

    Stayed in January 2023

  • Reviewed: 1 January 2023

    6.0
    Pleasant
    • Leisure trip
    • People with friends
    • Triple Room with Pool View
    • Stayed 3 nights
    • Submitted via mobile

    Facilities & amenities were less. The room was not that clean. Everyday the same breakfast was served, no variation.

    Location of the property

    Stayed in December 2022

  • Reviewed: 22 November 2022

    5.0
    Dissapointing & confused about Pictures.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Unfortunately there was quite a lot wrong with the booking: Pictures: The room we stayed in looked nothing at all like these pictures. I'm not even sure if it was the same hotel we stayed at but I felt slightly annoyed that it wasn't what I envisaged. Shower was consistently cold and had no hot water for the duration of my stay. Cleanliness was average at best. Multiple stains on the curtains and bedsheets. Bathroom looked like it hadn't been updated since the 80's. Balcony had no chairs to utilise it and sit out. No irons available at the hotel at all, got told to use the laundry service. Beds were rock hard. It's just extremely outdated. It served its purpose for our stay but want others to be aware that the hotel isn't as it seems. Staff are fantastic but hotel needs an uplift.

    The bar area & lobby are very good and the pictures are accurate for how it looks. The staff at the bar and reception are also extremely friendly and helpful. The location is very good to access the town and the beach.

    Stayed in November 2022

  • Reviewed: 15 May 2024

    3.0
    I hated the room I was in. Staff cheated me out of my pre-paid breakfast.
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 15 nights

    The mattresses were painful to sleep on (felt like sleeping on a plywood box. Room desperately needs updating. Air conditioning slow to cool, and was not running while I was not inside the room. Low water pressure in the shower

    Location was perfect for the area I was visiting. The pool, while small was great. The place was clean.

    Stayed in May 2024

  • Reviewed: 26 April 2024

    8.0
    Review
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only problem is that rooms do not have windows, sometimes some rooms have too high humidity level...

    Location is great, so close to Bangla road, 2 minutes by walking. I loved the atmosphere of the hotel, green areas, swimming pool, lobby, entrance, etc. The hotel is quiet unless unruly guests stay.. Rooms are big enough, I can say clean, not so bad.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    8.0
    Review
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Only problem is that rooms do not have windows, sometimes some rooms have too high humidity level...

    Location is great, so close to Bangla road, 2 minutes by walking. I loved the atmosphere of the hotel, green areas, swimming pool, lobby, entrance, etc. The hotel is quiet unless unruly guests stay.. Rooms are big enough, I can say clean, not so bad.

    Stayed in April 2024

  • Reviewed: 25 April 2024

    3.0
    Poor
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    everything except location

    Location

    Stayed in April 2024

  • Reviewed: 24 April 2024

    8.0
    Review
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Only problem is that rooms do not have windows, sometimes some rooms have too high humidity level...

    Location is great, so close to Bangla road, 2 minutes by walking. I loved the atmosphere of the hotel, green areas, swimming pool, lobby, entrance, etc. The hotel is quiet unless unruly guests stay.. Rooms are big enough, I can say clean, not so bad.

    Stayed in April 2024

  • Reviewed: 18 April 2024

    1.0
    horrible would not recommend please trust the review and stay away from it
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    IT WAS SO STINKY AND NOT CLEAN there were bugs in my room it was smelling bad during the only night that i stayed because yes i had to stay 7 night by i had to get reimbursed because of how nasty this place was don’t walk run from it

    it was near bangla and the main road

    Stayed in April 2024

  • Reviewed: 10 April 2024

    2.0
    Terrible
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    Dirty, staff, cockroaches, no towel or toilet paper replaced.

    Dirty, cockroaches , air conditioning didn’t work, staff didn’t care about the issues were ignored completely. Would never stay again

    Stayed in April 2024

  • Reviewed: 6 April 2024

    8.0
    Great place to stay for few nights, close to the beach, bar and restaurants, clean and safe
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights

    Everything was ok.

    Location, clean rooms, friendly staff, close to the beach, close to main party road and restaurants. Nice pool, housekeeping for bedsheets. Restaurant on site.

    Stayed in March 2024

  • Reviewed: 20 March 2024

    8.0
    great location, friendly staff, old, good for budget accommodation
    • Leisure trip
    • Couple
    • King Room with Pool View
    • Stayed 10 nights

    Old run down, not really clean mold in bathroom

    Location and the staff

    Stayed in March 2024

  • Reviewed: 21 February 2024

    3.0
    Avoid Unless Desperate
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Rude Staff, Filthy Rooms, Waited 3 hours to check in (should have been 14:00, was 17:00), no sound proofing at all could hear music bouncing until 04:00 every morning. Doors to balcony had gaps all the way round them, allowing mosquito's and the stench of cannabis to constantly enter the room. Pool looked like a pond.

    The exit

    Stayed in February 2024

  • Reviewed: 29 January 2024

    3.0
    Very disappointed
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Staff wasn’t very friendly and helpful. A few times we ask for ice at the bar and every time they say they didn’t have ice. I was willing to pay for the ice. They didn’t treat us well even tho we stayed at the hotel. We order cocktails at the bar. Besides that they only give you half a glass they put it in a plastic container. Room was full of spider webs and linen was dirty.

    Location was great.

    Stayed in January 2024

  • Reviewed: 16 December 2023

    4.0
    Disappointing
    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 11 nights
    • Submitted via mobile

    The swimming pool was dirty. The Breakfast was so poor. There towels were dirty & old.

    Nothing.

    Stayed in December 2023

  • Reviewed: 12 March 2023

    4.0
    Passable
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 29 nights
    • Submitted via mobile

    More breakfast. More toilet roll

    Poor breakfast only allowed I piece of bacon and an omelette. Or fried egg

    Stayed in March 2023

Showing 1 – 25

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