320/2 Phrabarami Road, 83150 Patong Beach, Thailand
#66 of 409 hotels in Patong Beach
Guests' ChoiceBased on 2212 hotel reviews
8.4Cleanliness
8.7
Comfort
8.7
Location
8.2
Facilities
8.7
Staff
8.5
Value for money
8.4
Free WiFi
8.4
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 21 September 2024
Mohammed
Saudi ArabiaThe breakfast
Every thing was amazing
Stayed in September 2024
Reviewed: 20 September 2024
Mark
AustraliaHumidity in the building
Tommy and Aung were very good to us. We recommend there service. Especially Tommy was always happy & helpful
Stayed in September 2024
Reviewed: 19 September 2024
Avgi
CyprusStaff members were very helpful and the hotel had many facilities!!
Stayed in September 2024
Reviewed: 19 September 2024
Bernard
AustraliaDampness and moldy smell in room. When using the bath, the drain did not work properly and slowly flooded the room floor over 7-8 hrs, so at 2am, it was like walking in a small pool of water. Location to Patong- I thought we would be able to walk into central Patong, but the beach was inaccessible, the pedestrian footpaths almost non existant and the traffic - chaotic.
Oceanfront room location was great, swimming pool was excellent
Stayed in September 2024
Reviewed: 17 September 2024
Abdullah
Saudi ArabiaThe employee irin, is helpful, cooperative, and a very nice and polite person. Thank u irin
Stayed in September 2024
Reviewed: 13 September 2024
Ahmed
Saudi Arabia- The breakfast area and the lobby are open, and the weather is hot - No "Halal" label on the food, so you have to ask the staff if you don't know what the food contains - We had to take 2 elevators to reach our rooms, one elevator from the front of the hotel to the lobby, and then we had to walk some distance to reach the second elevator
- The resort is great, the swimming pool looks stunning, and they have a free taxi ride to Patong area every hour - The food in the breakfast is good and diverse - The room is big and has all the essentials - The staff are great and helpful especially (IRIN) she helped us a lot and she has great manners, she is the best and we thank her a lot for all the help
Stayed in September 2024
Reviewed: 12 September 2024
Patrick
South AfricaWe have stayed here several times so we knew what to expect. The rooms are spacious and the beds are comfortable.
Stayed in August 2024
Reviewed: 11 September 2024
Wasim
United Arab EmiratesSpa was closed, the mandatory cash deposit which we never knew about, room cleaning is not good enough
Pool, coffee machine inside room, staff
Stayed in September 2024
Reviewed: 9 September 2024
Jethro
AustraliaShower head needed fixing and the gym could supply a few more yoga mats but those are small things
Design of the property, facilities and pools were very nice. Set back from the road so it’s not noisy.
Stayed in September 2024
Reviewed: 8 September 2024
Nurdaulet
Hong KongQuite puzzling to get around the property. We lived in room 767. Also there was a guest,who was sexually pleasuring himself while fully naked on a balcony where everyone could see from the pool. (Weird)
Nice breakfast, clean, spacious, attentive stuff.
Stayed in September 2024
Reviewed: 7 September 2024
Muhannad
Saudi Arabiaregarding the bathroom the water tasted not good
the location.
Stayed in September 2024
Reviewed: 4 September 2024
Nerina
South AfricaFood
Shuttle service
Stayed in September 2024
Reviewed: 3 September 2024
Anubhuti
IndiaDampness in the room.
Pool
Stayed in August 2024
Reviewed: 3 September 2024
March
Japan2 in 1 shampoo and conditioner was not great, prefer to have them separately! Also wish the tv could connect to YouTube or Netflix...
The staff was friendly, even gave me medicine when I got sick! They always helped with everything. The breakfast buffet was big, nice staff who made coffee and smoothies as well.
Stayed in September 2024
Reviewed: 28 August 2024
Sanjeeda
BangladeshOne facility they could include that is free Airport shuttle service.The bath tub is a little high to get in
Amazing breakfast with huge options .Excellent location
Stayed in July 2024
Reviewed: 27 August 2024
Azman
SingaporeBalcony facing the front yard, covered the pool view.
Breakfast was good. Spoilt for choices.
Stayed in August 2024
Reviewed: 27 August 2024
Mark
AustraliaThe staff need some check lists and better direction, whilst always friendly it seems the teams lack good direction. Random approach to making up rooms, missed providing towels, bathroom needs etc routinely. At the pool dirty dishes left by the pool for hours, at breakfast dirty dishes not removed... These issues didn't spoil the accommodation but a little bit of leadership would go a long way. In the interim ask the staff yourself as they are always very diligent when asked. Also, room airconditioning seems to be an issue. It seems that the reverse cycle doesn't remove humidity well. Always moisture in the air, with some of our party asking to change rooms. Unfortunately I suspect the HVAC has some design issues as air doesn't seem to be recycled well.. Highly recommend asking for a dehumidifier.
Well appointed resort with most of the facilities you would expect and always room around the various infinity pools.
Stayed in August 2024
Reviewed: 26 August 2024
Sabīne
LatviaA/C was too strong, you can’t without it, but when you switch it on, then is too cold. But it’s not a big issue. Some of days breakfasts area was too full, and was hard to get table.
Good location, big, clean room. Huge breakfast selection.
Stayed in August 2024
Reviewed: 23 August 2024
Imran
PakistanLocation, facilities especially pool area. Free shuttle. Staff.
Stayed in August 2024
Reviewed: 23 August 2024
Muhammad
PakistanLittle far from downtown Phuket
Rooms and the swimming pool
Stayed in August 2024
Reviewed: 21 August 2024
Yong
SingaporeBreakfast good,location not bad
Stayed in August 2024
Reviewed: 20 August 2024
Ernesto
United Arab EmiratesFood was just OK-ish, could be easily improved, some days the buffet was good though. Some staff needs to be properly trained to be up to the expectations of a 4 stars resort
Room was great - right in front of the beach, good size, big bathroom and comfortable bed. Overall the facilities are very good including the bars and the restaurants
Stayed in August 2024
Reviewed: 18 August 2024
Chloe
United KingdomThe room was damp, assume from the AC. Staff said they sent someone to check it out but nothing changed.
Decent facilities
Stayed in August 2024
Reviewed: 16 August 2024
Mardon
AustraliaExcellent location, comfortable rooms, and the shuttle was really helpful
Stayed in July 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content