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Reviews of Novotel Phuket Kamala Beach 4 stars

118/16 Moo 3, Tambon Kamala, Amphur Katu, 83150 Kamala Beach, Thailand

#40 of 53 hotels in Kamala Beach

Guests' Choice

Review score

Based on 727 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8.2

  • Location

    8.6

  • Facilities

    8.0

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 19 September 2024

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Checkout

    Nice beach

    Stayed in September 2024

  • Reviewed: 9 September 2024

    9.0
    Very nice and relaxing holiday with great location
    • Leisure trip
    • People with friends
    • Superior Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    Food could’ve been better and better pool menu

    Roof top bar and pool are really good

    Stayed in August 2024

  • Reviewed: 22 August 2024

    9.0
    The first class staff
    • Leisure trip
    • Solo traveller
    • Ocean Villa
    • Stayed 4 nights
    • Submitted via mobile

    Far away from the city

    Relax

    Stayed in August 2024

  • Reviewed: 4 August 2024

    7.0
    Good
    • Leisure trip
    • People with friends
    • Superior King Room
    • Stayed 5 nights
    • Submitted via mobile

    The room's view overlooked the parking lot. The stairs to the beach were missing a step and they put sandbags in it to make it easier to go down. The beach was dirty.

    Close to the beach.

    Stayed in August 2024

  • Reviewed: 17 July 2024

    9.0
    Superb
    • Leisure trip
    • Group
    • Superior Twin Room
    • Stayed 9 nights
    • Submitted via mobile

    Old furniture need to renovate Bad smile from bathroom

    Nice place Nice staff Good location

    Stayed in June 2024

  • Reviewed: 13 July 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    You have to walk alot to enter the hotel

    I liked the rooms, the view and the swimming pool

    Stayed in June 2024

  • Reviewed: 13 July 2024

    8.0
    It is good hotel to pick, but be careful when dealing with staff
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Front staff was very rude when checked me in Which is so bad after 20 hour trip

    The beach view and breakfast

    Stayed in July 2024

  • Reviewed: 1 July 2024

    7.0
    Good sleep, great location
    • Leisure trip
    • Solo traveller
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Hotel is a bit run down

    Staff is helpful, polite and friendly

    Stayed in July 2024

  • Reviewed: 1 July 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Ocean Villa
    • Stayed 4 nights

    Beach and the location

    Stayed in June 2024

  • Reviewed: 19 June 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 4 nights
    • Submitted via mobile

    Comfortable rooms, great location, friendly staff and overall we had a lovely time..

    Stayed in June 2024

  • Reviewed: 5 June 2024

    9.0
    Too short stay. Will stay longer next time.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    nA

    Clean. Right by the beach. near to Phuket Fantasea. nice breakfast spread.

    Stayed in June 2024

  • Reviewed: 24 May 2024

    9.0
    Romantic getaway with the best breakfast.
    • Leisure trip
    • Solo traveller
    • King Room with Ocean View
    • Stayed 3 nights

    This only relate to the villas with the private pool, in my villa I had no control over the pumps of the private pool, I could not switch on or off the pumps. When you enjoy the pool it is great to have the pumps on since this create "jacuzzi" feel, however when you enter the room you could hear the pumps running. It would be great if the just install a switch for on or off. However this was not much of an inconvenience since you just phone the front desk and within 3 minutes a person from engineering will manually switch off or on the pumps.

    It is an upmarket hotel, designed to be a peaceful romantic getaway. I stayed in a villa with a private pool and while it is a more expensive option it was an amazing experience. The restaurant serve the best food in the area, also definitely include breakfast in your stay, you will simply not find a better selection in the Phuket area, I enjoyed it tremendously. The view from my villa was exceptional as you could see almost the whole of Kamala beach. If you want to spoil your partner with a romantic stay, this is the hotel you are looking for. I did travel with valuables, there was no security issue.

    Stayed in May 2024

  • Reviewed: 17 May 2024

    8.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Ocean Side King Room
    • Stayed 4 nights
    • Submitted via mobile

    It is a bit of a walk to town and other restaurants.

    Good location with direct beach access. The food selection was really good.

    Stayed in April 2024

  • Reviewed: 9 May 2024

    8.0
    Nice and relaxing holiday
    • Leisure trip
    • Couple
    • Superior Ocean Side King Room
    • Stayed 3 nights
    • Submitted via mobile

    There were a smell outside restaurant near beach, it was not a temporary smell i suppose, hotel need to fix it, We couldnt eat at garden because of smell

    Staff was friendly, breakfast was tasty

    Stayed in May 2024

  • Reviewed: 6 May 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Location was too far from main area Cleaning staff was ok ok On demand whatever we ask ...they were not easy to provide . Even my daughter asked them to give upgrade for my anniversary on 2nd may they were not so ezcited to give anything...for the very first time we have experienced this kind of behavior.

    As i asked for change the bed settings it was provided to me so was happy abt that.

    Stayed in May 2024

  • Reviewed: 6 May 2024

    8.0
    Noice of varying degrees
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted via mobile

    The one or may I say 2 issues that where annoying was noise in the corridors at night especially around room 528 . disturbed sleep . I booked another night in diffent wing of hotel .unfortunitly the aircon was noicey an little sleep .for this 2 reasons I would not stay in the hotel as my sleep has been so disrupted I am tired an exhausted to be honest. Other than these items great hotel an staff hope the could rectify these 2 problems an I would be very happy to stay at the hotel

    The hotel was brilliant .food .breakfast. staff. An location all played a part in a great experience .would be happy to stay again as long as these issues where addressed

    Stayed in May 2024

  • Reviewed: 21 April 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • King Room with Ocean View
    • Stayed 3 nights
    • Submitted via mobile

    Little more options to add for vegetarians for breakfast

    Stayed in March 2024

  • Reviewed: 14 April 2024

    7.0
    Good experience with family
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 3 nights

    Actually the hotel has a big potential but looks very tired. Need an upgrade absolutely. The hotel beach access is proper on a sewage. in general Phuket beaches were quite delusional but it's not matter of the hotel. The sun lounger are old and uncomfortable.

    The breakfast and restaurant were nice and very complete. Location was perfect to reach most of the major attractions and the beach access. The kindness of the staff was excellent, always available and helpful. the pool bar. Nice and fair if you travel with family.

    Stayed in April 2024

  • Reviewed: 13 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior Ocean Side King Room
    • Stayed 8 nights
    • Submitted via mobile

    Sunbeds were all booked since early morning, it should not be allowed unless people are there

    Breakfast , location, beachfront

    Stayed in March 2024

  • Reviewed: 8 April 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 3 nights
    • Submitted via mobile

    Great location, amazing beach, friendly staff

    Stayed in April 2024

  • Reviewed: 6 April 2024

    9.0
    Superb stay especially for families
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The beach access

    Stayed in April 2024

  • Reviewed: 5 April 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Superior Ocean Side King Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms design (especially the bathrooms) is a bit out-of-date, there was cigarette smell in our bathroom (after notifying the hotel staff, they put air aroma freshners). In the evenings, there is sewage water that goes to the ocean and you need to cross it if you're walking in the beach. It's obviously not the hotel fault, but we were stung by jellyfish in the sea.

    The hotel staff were so friendly and helpful! They gave us a gift for our baby, which was a great surprise and very thoughtful. Great location right on the beach, 10-15 mins walk from bars and restaurants in the laid back Kamala Beach. Very nice food and drinks, nice pool overlooking the ocean.

    Stayed in April 2024

  • Reviewed: 1 April 2024

    8.0
    Very good
    • Leisure trip
    • Group
    • Superior King Room
    • Stayed 3 nights

    Location very good, one of not many hotels when you can rest on hotel's sunbeds with beach and sea view. Goo place for people who don't like crowds on the beach.

    Stayed in March 2024

  • Reviewed: 1 April 2024

    7.0
    It was cheap and cheerful. 4 Star with limited options but clean and on a beautiful beach. Not a luxery hotel but decent
    • Leisure trip
    • Family with young children
    • Superior Ocean Side King Room
    • Stayed 3 nights
    • Submitted via mobile

    Only 1 restaurant, only 1 pool, 10 min walk to main area.

    That is was on the beach and kid friendly

    Stayed in March 2024

Showing 1 – 25

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