Water pressure in the shower was temperamental.

Excellent location. Villa with plunge pool was a novelty. Staff were super friendly.

Stayed in May 2024

During my stay, one of the machines at the gym was not working so i’d say it’s just that.

The resort is in a very good location. I loved my stay at the villa, it was very spacious! TV has more entertainment options if you feel like staying in. I immediately felt very comfortable and at home. The staff very friendly and helpful. I extended my stay for two more nights but my villa was no longer available so I opted to move to one of the rooms in the building which was not too bad, but definitely enjoyed my stay at the villa more. My visit was at the beginning of low season, it was very peaceful and quiet (which is both good and bad thing) but I still highly recommend booking this resort!

Stayed in May 2024

None

Rooms were nice and clean. We were very happy. The kid loved the pool and the beach.

Stayed in April 2024

None

We stayed in pool access room. It was incredible. Pool was clean, and good maintainance. Floating breakfast was new experience and nice.

Stayed in April 2024

All good!

Stayed in May 2024

Beds mattresses were a bit too hard and the restroom had an odour ,generally the place need some refurbishment

The staff friendliness and support were great especially Mr View who was always there to help

Stayed in May 2024

Hearing the neighbours.

The room was close to the sea and beach. With sea views and the pool accessable from my terrass.

Stayed in May 2024

We found that the room wasn't a villa at all. It shared walls with other 'villas' so it was more like a hotel room. The sound of the crying baby next door and the farm animal we could hear from the bathroom, made our stay feel less comfortable. The water pressure was awful! The shower and sink would taper off to a dribble before suddenly giving you a pressure wash. This made the bathroom counter flood. The water went out for 3+ hours during our stay. Unfortunately, the only way in/out of this resort is a dangerous, steep and rocky road. We didn't enjoy walking up and down this every time we left. Tip: Hire a moped or jump in a taxi to go anywhere. Many of the nearby restaurants and convenience stores that we spotted online were actually closed, very disappointing. And the nearby places that were available were a long walk away and closed by 9pm. We wouldn't stay at Koh Lanta again.

We liked the comfort of the bed and the size of the room. We ordered room service and particularly enjoyed the chicken quesadilla. Short walk to the beach. Smart TV (has access to netflix). The wifi was speedy!

Stayed in May 2024

There was limited sunbeds by the main pools and only 2 of them would get any sun, so if you wanted them then you needed to get there early to secure them but people would just leave towels on them and go out for the day to only come back and sit on them for a few hours, so the hotel needs to regulate this to ensure this doesn’t happen.

Very good stay, was very comfortable and the rooms were huge which meant as travellers was incredible!

Stayed in April 2024

Beautiful stay on Phra-Ae Beach. Very well appointed room with a plunge pool that we used it extensively. We only ate out, so can't comment on the food offering, but the beach bar was great. Several pools dotted around the property, and also right on the beach.

Stayed in April 2024

This property suited our needs perfectly.

A very happy stay. Great breakfast choice, excellent room and excellent staff.

Stayed in April 2024

I booked a transfer from the airport but hotel failed to organize this despite reassurances and confirmations and were not helpful and concrete when I called them from the airport trying to find out what was going on. The hotel interior is really shabby in many ways. I could not figure out if that was lack of money or ignorance that kept interior deteriorating. The white bathroom table had multiple stains from cosmetics, the mirror was foggy. When it rained, the water came on the bathroom desk. Water taps didn't look shiny and clean. Water drain from the sink was very bad. There is no convenient way of hanging hand towels or having shower gel / shampoos while taking shower. In the common area next to where the breakfast is served the water taps in the toilets are completely worn out. Doors to toilet cabins can't be closed properly and the smell from the toilet comes to the dining area. Many visitors leave towels on the sunbeds for the whole day without actually using them. I felt like the air flow in the bungalow was far from optimal. The humid from the pool always stays in the bungalow. Together with the heat outside this doesn't contribute to a healthy environment. I had cough during the whole stay. And I started feeling good immediately after leaving the hotel.

Excellent location at the very beachfront. There are many bars / restaurants along the beach to choose from. The personnel always tried to help when asked for something.

Stayed in April 2024

Facilities could be better maintained

Great beach area with shade from the trees

Stayed in April 2024

Can't really fault this property. It's slightly dated but had everything that we needed. Only negative is that the shower in our bathroom didn't have a curtain or door, so the water splashed over the floor a bit. Only english channel in the tv was the news, but you dont go on holiday to watch tv i guess so not really an issue.

Absolutely loved this property! Direct beach access and nice and quiet. Staff were friendly and very helpful and the breakfast buffet had a great range of food to choose from. Our direct pool access room was fantastic, super roomy and spacious. Comfy beds and very clean rooms. Resort is situated between lots of affordable eateries and the beach has the most amazing soft white sand. Would definitely stay again!

Stayed in April 2024

One of the Aircon has abit of smell

Next to the beach , Room with our plunge pool

Stayed in April 2024

Food at the resort. Lots of other options near by.

Pools near the beach were great. Lots of options to sit in shade if required under beautiful big trees.

Stayed in April 2024

Being the furthest from the beach we could have been. No worries, the good, faaaar outweighs that here and you might get a much closer room.

Everything except being on third floor.

Stayed in April 2024

Beach was cleaned, but there was a lot of plastic before the clean, more so a Thailand problem..

Very nice, would recommend for families

Stayed in April 2024

AC took a long time to kick in and cool the room (about a full 18 hours). They had an indoor children's playroom but the toys were quite dirty and limited.

Very cute hotel located right on the beach. Rooms were spacious, had lots of pools so never felt busy, and the buffet breakfast was great.

Stayed in April 2024

Nothing

Location, friendly staff.

Stayed in March 2024

The room we had was an apartment type. Good size for a family of 4. Only downside is the design of the room. Shower needs a screen otherwise everything gets wet. The balcony was strangely just a small swimming pool (no chairs or table) but the water would overflow into the room if too much movement in the pool. Would be better if just a normal balcony. Good swimming pool just below. But these are minor issues as it was still a great room.

Beach front location is the biggest drawcard. Breakfast was plentiful. Very friendly staff who were also attentive.

Stayed in April 2024

No lift

Beach location. Friendly staff

Stayed in April 2024

I chose this resort because it said it had a kids club however it was closed. We had to move rooms because the air con was leaking a gas that smelt like petrol - however the night staff were very helpful in moving us to a different room. The air con in our new room also leaked a liquid and in the early hours of the morning one night it leaked ice cubes which made a lot of noise.

The location, the food, the staff, the service was all excellentil

Stayed in April 2024

The standard room was a bit old and bedroom did not have a window, only a door to next room with access to pool. So we asked for upgrade and got it. The bathroom unfortunately had a smell once we turned on the tap. Probably an issue with some pressure in pipes.

Upon arrival we discovered we swapped suitcases with another person at the airport. Hotel staff was super helpful and arranged exchange for the next day. Also we asked for upgrade to rooms closer to beach and with a nicer pool, which was arranged against small uncharge on same day.

Stayed in March 2024