We were happy for almost everything with the emeral khaolak. However Front desk k. Nueng did not pay attention on our request. (If i am not mistaken on her name) As we have requested for an extra pillow as we travelling for 3 pax 2 adult and one kid 8 year old. So we requested 1 more pillow. I have called to front desk and answer by k. Nueng. She tolld will inform to Housekeeping to send us pillow but almost 1 hour of waiting no one show up. After that my husband called to follow up but not sure who was answering the phone at that time but same answer " they told will inform HK and we were waitng but nonody show up. So we sleap with 2 pillows for 3 of us. I am not sure why they was unable to delivery just 1 pillow extra as per request. If they dont have a spare pillow they should inform guest , they never check if the guest were receive the pillow as per requested. Pool communication. Need more training if you would like to satify guest with simple request. Details we make your hotel stand out amoung others hotel.

Room is big 50 sqm compare the price we paid is worth of money.

Stayed in October 2024

We had two rooms and the one I had the air conditioning didn’t work properly and it got quite muggy. After about 3 days I asked if they could fix it or swap my room. They switched my room without an issue and the aircon was much much better. My other concern is the mould that is around the inside of the pool tiles. There are also 2 small wading pools which are probably for small children and they were in an unacceptable state. That needs to be addressed. The main pool is quite small and it gets really busy and you have those selfish people who put their towels on the sun beds to secure them, but don’t even show up for hours! Another thing was that we found out on the day before we were leaving that they had a shuttle service that went in at certain times to Khao lak. It would have been great if the front office staff could have informed us of what was available to us.

The size of the property was good. The kids pool was great with 3 slides and a tipping bucket! But the kids tended to be in the main pool- don’t understand why. Breakfast was in the open “restaurant “at the beach. ( I believe they are renovating)It was a great view to the ocean. The layout of the food could have been done a lot better as there were cords across the floor. The tea and coffee station was in an awkward position. There wasn’t many staff, so collection of finished plates etc and table resets was really slow. There was a lack of detail to things like filling up the empty soy sauce bottle and the tea. The food was okay and it was sufficient. ( no bacon thought unfortunately and no poached eggs 😕) The room cleaning was quite late, so probably a staff rostering issue. Two times I wasn’t given a towel or a hand towel but when I contacted front reception, housekeeping came quickly. Rooms were a great size and so was the balcony. Inside the room you had everything you needed. It had a nice ambiance. Bathroom was also great with a bath and a shower and the closet area was really spacious too. There is a little coffee shop in the lobby and that was nice and the staff were lovely too. Overall a good stay.

Stayed in August 2024

The room suffered from serious condensation. Turn the air conditioning off and water started running down the walls and the floor became a swimming pool. Open the balcony doors and the problem was worse. The only way to keep the room and our clothes, electronic devices and bed dry was to keep the air conditioning on 24/7.

The beach and setting of the hotel was perfect. Lots of local shops and restaurants.

Stayed in May 2024

Rooms and bathrooms could be renovated! It is just about details

The breakfast: international buffet with pancakes, pastries, noddles, eggs, cereals ! The pool (3 in Total !) The staff was very friendly Was there for songkran, had a fire show on the hotel beach Rooms are big, but a little bit old, it would be nice to have so renovations ! But otherwise, very nice place Perfect stay for family and couple

Stayed in April 2024

Rooms are quite old, but they are big

The breakfast Beach Pool (x3)

Stayed in April 2024

Although the beach was lovely, the water can be a little rough with a strong pull back. We found one of the front of house staff to be a little rude.

The location of the hotel is great. Our family room was big & very clean - our daily housekeeper was really lovely. The kids pool was great fun. The breakfast which was included was lovely too, a good variety of choices & the omlettes where great. The free shuttle bus to Bang Niang & Khao Lak Centre was a great added bonus too. We watched the fire show which was excellent.

Stayed in April 2024

Hotel is a bit outdated . Pool was not very clean

Beach is beautiful ! We stayed in villa on the beach and loved it !

Stayed in April 2024

The surf pool was working. The odd whooft of the septic system was unpleasant occasionally.

The breakfast was great, with plenty of variety and choice for both our tastes. Great foreshore location and got a free pool access upgrade. Most welcome treating even when arriving due to yet another Jetstar delay.

Stayed in March 2024

The bathrooms could have a been cleaner but no major issues.

The access to the beach, restaurant on the beach. The staff were very friendly and helpful.

Stayed in February 2024

Breakfast very disorganised, food not replaced and tables not cleared quickly. Had better food at lower quality hotels.

Stunning looks, right on the beach, great location with lots of local bars, restaurants right outside

Stayed in March 2024

Letting people put towels on bedchairs round pool for week and most time never turn up to use them,plus lazy guests leaving plates and glasses around pool expecting staff to pick up

Lots options on breakfast Great service by staff pick up and drop off suitcases staff round grounds and pool good

Stayed in February 2024

We didn’t like the fact that the cleaning was not done as it should. I have silently accepted for 3 days and the forth day I have asked the cleaning lady to come and see how she did the cleaning. The 5th day she didn’t even bother to come. And also the breakfast is the same everyday, the only difference is that they use the food remained from last dinner.

We liked the location, it is well positioned.

Stayed in February 2024

steps to dining room too high

Stayed in February 2024

The room was nice but some mild on the wall and a very dirty duvet in the cupboard.

Nice location. The beach was nice. Pool area we didn’t use much due to lack of space. Staff was really nice.

Stayed in February 2024

When I booked it didn't give me the option to book breakfast included so we would have to purchase that daily which wouldn't be a problem however breakfast was around £15 each, local cafes don't open until 11am so theirs not much choice besides getting cereal and milk from the local shops and eating in your room if you don't want to pay £30+ for a family to have breakfast each day.

Great location, amazing swimming pools especially for my little one, kids activities and lots to do. Very helpful staff.

Stayed in January 2024

Bathroom was dated with mould on blinds, chips in bath and the basin tap resembled a playstation controller joystick. Too many people at breakfast... Often struggled to get a table and often had to wait for food to be replenished (not always helped when certain guests heaped their plates with piles of bacon and croissants, half of which were smuggled into their bags)

Great location right on the beach... Loved the sunset drinks on swings and son loved the wave pool surfing.

Stayed in January 2024

Needs renovation and cleaning. Unfriendly staff. Very expensive restaurant. Would have changed hotel if we stayed in the hotel and not the separate villa. Tried charging us twice for several things.

Located on a nice beach. Beach villas are very nicely located but expensive for what you get.

Stayed in January 2024

First room AC machines outside of room very loud. Second room was also loud but from the people in the floor

Beach was not crowded but good vibes not too empty. Nice beach restaurants and massage spots. Breakfast was ok but nothing special. Sometimes too crowded.

Stayed in January 2024

Excellent buffet breakfast, plenty of Asian & Western choices, egg station, cereals & fruit, something for everyone.

Stayed in December 2023

The Muay Thai Beginners class with teachers Rofen, Aoon, and Ju was excellent! It was a small class with just three attendees, right before the high season in Thailand. I attended with my mum. The teachers were very patient and helpful, focusing on the fundamentals and techniques since we had never tried Muay Thai before. They were able to cater to different fitness levels. In addition to the physical aspects, they also spoke about the meaning and history of Muay Thai, providing a brief introduction to Muay Boran. I highly recommend this class for any age group. The coaches were experienced, adept at teaching, and made the first-time experience very enjoyable. I would love to visit again! :)

Stayed in November 2023

we booked 2 rooms as a family but one room the bed frame is just a flat wood with no designs and the bathroom/toilet door woods that are old that needs to replace due to termite.

our two room have direct access to the pool, there are surfing activity that you can try and the staff was very helpful to give us some information and tips on how to surf board, even for first timer can try and recommended.

Stayed in December 2023

A receptionist yelled at his clients. They tried to double charge for our stay. Bathroom water pressure is low.

Location

Stayed in December 2023

The breakfast was so packed, it was crazy we struggled to get a table and found that so many people staying wasted so much food by taking far too much, meaning the staff were working extra hard to get food out to fill the trays. The location wasn’t the best. There is only 1 road that had other restaurants and bars on, everything else was around 4-5km away

Fantastic kids pool. This hotel had by far the best kids pool we’ve ever had. The rooms were big and the balcony was lovely. Being on the beach was great and the sunsets were fantastic.

Stayed in December 2023

Was initially given a corner room, it was quite dirty and loud from the a/c compressors. However, the staffs did were very understanding and accommodating to move to a better room.

The staffs were very welcoming and efficient. There were activities daily, the instructors at the flow rider were awesome.

Stayed in December 2023