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Reviews of JW Marriott Khao Lak Resort and Spa 5 stars

41/12 Moo 3, Khuk Khak, Takuapa, Khao Lak, Phang Nga 82220 Thailand, Khuk Khak Beach, 82220 Khao Lak, Thailand

#16 of 123 hotels in Khao Lak

Guests' Choice

Review score

Based on 419 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    8.8

  • Facilities

    9.5

  • Staff

    9.5

  • Value for money

    9.0

  • Free WiFi

    9.1

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Showing 1 – 25

  • Reviewed: 22 September 2024

    8.0
    Unfortunately wet weather so not ideal to take advantage of resort.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 7 nights
    • Submitted via mobile

    Too big. Not enough beach shelter and casual dining variety

    I well laid out, well maintained excellent service

    Stayed in September 2024

  • Reviewed: 20 September 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    Food quality of breakfast

    Various activities Kind staff

    Stayed in September 2024

  • Reviewed: 27 August 2024

    9.0
    Super relaxing
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 7 nights
    • Submitted via mobile

    Restaurants are very pricey relative to the surrounding area

    Rooms were ultra modern, pool facilities were great for kids

    Stayed in August 2024

  • Reviewed: 26 August 2024

    9.0
    Fabulous, relaxing stay. We enjoyed all the food in the three main restaurants.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 7 nights

    The hotel meeted our expectations - there was nothing not to like.

    Food and service was of high standard with plenty of choice at breakfast catering to all international guests. The pool was massive - longest in S.E Asia - 1.5 miles in length. The Spa is worth a visit - attentive staff and relaxing atmosphere.

    Stayed in July 2024

  • Reviewed: 26 August 2024

    8.0
    Nice family friendly large resort.
    • Leisure trip
    • Family with young children
    • Family Studio - Pool Access
    • Stayed 4 nights
    • Submitted via mobile

    The resort is too big and it affects the service and experience. You don’t see that many people around but Breakfast around 9-10am is too packed with people, and this was low season so high season is probably crazy. check in and checkout took quite a while, it took over 20 minutes for someone to take our bags at checkout. The kids sofa-beds were not made until we asked when we came after dinner. The beach is nice but the ocean too rough in August we didn’t even bother to try and get in. I personally was missing a view and an island vibe.

    Big and well designed family room lagoon access. Comfortable bed. Very kids friendly. Many activities. Nice gym. The Lagoon experience was really nice. Khao Sok lake is a must visit!

    Stayed in August 2024

  • Reviewed: 25 August 2024

    8.0
    Good place, very clean, but client service needs an improvement.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    The client service is lacking the quality: Mistakes in the bill, forgetting to bring our luggages, asking us to wait for 40 min in the reception and forgetting about us (so we had to remind). In addition there are many pictures on Marriott Booking page that are different from the reality (I suppose they are renders). Apart from that the hotel includes in the bill charities without asking for a client’s permission which doesn’t look nice.

    The swimming pools, many activities, food quality, a lot of space.

    Stayed in August 2024

  • Reviewed: 22 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 6 nights
    • Submitted via mobile

    Small children were running wild at breakfast - would prefer a more quiet section for adults over 16 years of age.

    Everything was great! However we would like more dedicated areas for ADULTS only - especially at breakfast...

    Stayed in August 2024

  • Reviewed: 20 August 2024

    10
    Outstanding!! The facility is great and the entire staff is even better!
    • Leisure trip
    • Solo traveller
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 2 nights
    • Submitted via mobile

    Everything and everyone was great !

    Stayed in August 2024

  • Reviewed: 19 August 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with One Twin Bed and Sofa Bed - Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    Choice of restaurants around is small. To get to 7-11 and back (2km) - will cost 400+ baht

    Pools are huge, yoga classes are perfect. Restaurant bar on the beach has great sunset and live music

    Stayed in August 2024

  • Reviewed: 17 August 2024

    10
    Brilliant!!
    • Leisure trip
    • Couple
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 10 nights
    • Submitted via mobile

    Food, staff, room and location were all fantastic

    Stayed in August 2024

  • Reviewed: 16 August 2024

    10
    Great resort
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    Food at the pool bar, restaurants, beach bar very high prices compare to other resorts. As this property is isolated a bit you don’t have much choices. All written prices does not includes VAT 7% and service 10% and tip.

    Everything almost. Staff is great, amazing facilities and pool, great service and wonderful beach

    Stayed in August 2024

  • Reviewed: 16 August 2024

    10
    great.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 2 nights

    Bathroom. The shower area was poorly designed , which allowed water to run into the main bathroom area.

    basically it evolved into a perfect family holiday.

    Stayed in August 2024

  • Reviewed: 15 August 2024

    10
    A great place to pause and stay in the moment.
    • Leisure trip
    • People with friends
    • Deluxe Twin Room with One Twin Bed with Sofa Bed and Pool View
    • Stayed 2 nights
    • Submitted via mobile

    -

    The facility is beyond amazing. There are various activities throughout the day for us to do apart from just swim and chill on the beach. The hospitality is great, staffs are well organized and trained. I love that they try to accommodate and separate adult and family zone which something that is very thoughtful about this resort.

    Stayed in August 2024

  • Reviewed: 12 August 2024

    10
    We are definitely will be back and I will recommend to others.
    • Leisure trip
    • Family with young children
    • Family Studio - Pool Access
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything, amazing luxury hotel. Prefect pools and beach, the facilities of the beach were amazing. The restaurants, kids club, spa everything was perfect 😍

    Stayed in August 2024

  • Reviewed: 11 August 2024

    10
    Best resort we've been in!
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with One Twin Bed with Sofa Bed and Pool View
    • Stayed 4 nights

    it is very big so a lot of walking is needed - but we didn't mind

    Amazing resort! facilities and good, clean, pools are amazing, beach is amazing!!

    Stayed in August 2024

  • Reviewed: 10 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    A perfect resort

    Stayed in August 2024

  • Reviewed: 9 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 6 nights
    • Submitted via mobile

    Our building has only stairs and we stayed 2nd floor, not comfortable with a stroller

    Value for money, great service, amazing private beach. We stayed 6 nights with our 1.4 year old and we could stay even longer as we had such a great time spending in the pool, beach, restaurants, bars, kids club and activities

    Stayed in August 2024

  • Reviewed: 7 August 2024

    10
    As spoiled as can be :)
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 1 night
    • Submitted via mobile

    Lived every thing!

    Arriving here was amazing!! This is the ultimate luxury hotel.

    Stayed in August 2024

  • Reviewed: 7 August 2024

    10
    Outstanding Stay, Simply amazing, great service and exceptional facility
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 3 nights

    The staff are all so amazing and the facility is simply outstanding. Did not feel like leaving the place, we want to travel back for Thailand for a good stay at this hotel...

    Stayed in August 2024

  • Reviewed: 6 August 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 3 nights
    • Submitted via mobile

    The rooms should have a muslim shower

    The resort was very nice and luxurious. Rooms were quiet nice and relaxing. The food was lovely. Would definitely visit again. Plus loved the idea of the lagoon pool and the fact that you could travel everywhere in the resort by pool. Kids loved this concept

    Stayed in August 2024

  • Reviewed: 2 August 2024

    10
    Excellent location and rooms. Restaurants all great but quite expensive. The Deli good but limited.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sofa Bed - Pool Access
    • Stayed 10 nights

    Assistance with bags and check out process .

    Pool access and room/terrace furniture was comfortable. Air Conditioning very good

    Stayed in July 2024

  • Reviewed: 30 July 2024

    10
    A place not to be missed!
    • Leisure trip
    • Group
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 4 nights
    • Submitted via mobile

    Restaurant foods can be improved.

    It’s huge, well kept and comes with a lot of interesting activities free of charge. You need not go out to kill your time. Just choose any of their activities

    Stayed in July 2024

  • Reviewed: 29 July 2024

    10
    Amazing hotel and people and food, location is perfect, the ease to get to the beach from hotel room was great, the hote
    • Leisure trip
    • Couple
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 8 nights
    • Submitted via mobile

    Drinks quite expensive

    The design of the hotel, the staff, the food, the ease of everything, the shower, the room

    Stayed in July 2024

  • Reviewed: 28 July 2024

    10
    We really enjoyed our holiday and the experience at the hotel was wonderful.
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sofa Bed and Pool View
    • Stayed 5 nights
    • Submitted via mobile

    The overall facility is outstanding such as the beach, pool, breakfast, restaurants, gym, staff and service!

    Stayed in July 2024

Showing 1 – 25

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