1.Language barrier with the staff 2. The breakfast got boring after a few days 3. Although there are some shops at a walking distance but there is no sidewalk to walk which makes it quite dangerous.

We shifted from regular room to deluxe which were a much better size than the regular beachfront rooms. The deluxe room was on second floor and much more private. The beach was really nice and clean. It had soft sand and good for beginner swimmers like me.

Stayed in March 2024

The fact that people reserved their sunbed at 6.00 am. The room was not nearly as nice as the website.

Beach is beautiful. Room Okay. Breakfast was great.

Stayed in March 2024

Checkout was worst, there was no one at the counter at 5am even though I informed already about my checkout and was told there is 24 by 7 service. After great difficulty I managed to get security to find someone to help with checkout and Mr Natty was not helpful since he refused the breakfast box which was promised to me. Lot of mosquitoes in room, so my kid has lot of red spots now.

Beach and view was good. Ms Nong was very helpful and other staffs were good as well. Shuttle service was also good. Great celebration by the restaurant staff for my kids birthday. Thanks!

Stayed in March 2024

Shade on beach in afternoon also not enough bed. Happy hour wasn’t really happy hour. You had to pay for 2 cocktails and got a water free!! WhAt a huge con

Direct onto beach. Beautiful room. Good food

Stayed in March 2024

The hotel is a bit old and not really clean.

The beach is beautiful

Stayed in December 2023

Road is too dangerous to walk on.

Good location, great staff. Beach is excellent, nice pool. Nice room.

Stayed in November 2023

Bed was super hard.

The location was really good. Very tranquil environment. Staff was very helpful and friendly.

Stayed in July 2023

The rooms are looking a little dated, they definitely need some TLC and we also had a mouse that visited us each evening.

Being a returning guest, we love the hotel and it’s beautiful location. The staff, in particular Seow & Chai, are amazing and went above and beyond to ensure our group were catered for and had everything we needed.

Stayed in June 2023

ac was pathetic in the room given ..staff blamed it on the room facing sunlight ,but were kind enough to change our room to a better cooled room.

location

Stayed in May 2023

It bothered me that the female restaurant employee didn't smile.

It was good that everyone was kind, including the counter staff.

Stayed in March 2023

The hotel is starting to look a bit tired and could do with some refurbishment

The reception area and breakfast area were both really nice, as was the position of our room looking out over the beach

Stayed in March 2023

The hotel is not well managed. 1. It is far from 4star cleaning standards (our friends had a mouse in their room and the smell from the toilet was at times unberable). We asked few days in a row to clean the beach in front of our cottage. 2. Restaurant staff was rude and unwilling to help. We were even asked at reception to share our feedback in writing as there was a lot of oral complaints but "no proof". 3. Overall the hotel is old and not well maintained. 4. We do not recommend the restaurant. it is more expensive than neighbourhood but quality does not follow.

Great beach and sea. We stayed in Impiana Suite with large panoramic window right at the beach. The room was very comfortable and nice.

Stayed in February 2023

The location was good with the beach. The staff were very good, especially Ms. Nong. The breakfast spread was perfect too.

Stayed in February 2023

probably under staff right now. loads of plastic / detritus on grass and beach lounge area. stay for days until finally end up in the sea :(

location, beach, staff

Stayed in February 2023

Hotel needs a renovation

Stayed in December 2022

The communal areas were not clean enough.

Friendly staff.

Stayed in February 2023

The gym is small and needs an upgrade. There is only one ( and it is broken) bench, the stairmaster doesn't work, no towels and cleaners to wipe equipment after use, the water dispenser was not refilled once it emptied. Overall, the gym is neglected which is unfortunate because with a bit of work it could be much improved. The hotel is not located on the main Chaweng beach, which is not in itself a problem but be aware that if you want to walk into Chaweng the road is quite busy and part of it does not have a sidewalk.

Hearty buffet breakfast, good location on the beach, nice pool, friendly staff, happy hour

Stayed in January 2023

Confusion at check-in - allocated room not available so they put me in what felt like a 'downgraded' option backing onto the busy main road. Grateful that they found me a room overlooking the pool after I complained. That said, having waited an additional 45 minutes for said room overlooking the pool it was a shame the housekeepers had only done half a job - bins and ashtray were not emptied from previous guest. Unfortunate! I've stayed in this hotel many times pre-Covid. Unfortunately the standard has dropped significantly post-Covid, as it unfortunately has in many places on Koh Samui due to the post-Covid staff shortage phenomena. It's the little things that used to make the Impiana a special experience that are now sadly missing e.g. Breakfast is now merely average instead of exceptional; no apple bowl at reception; no teas/coffees/snacks in the business/hospitality suite; less diligent/competent housekeepers (e.g. beach towels not replaced / re-folded); no towels in the gym (plus gym is now quite scruffy); hire scooters not available; beachfront not cleaned/cleared as diligently as before. If you are a first-timer to Koh Samui / Impiana then you will be fine and probably grade your stay a 7.5-8.0. However, as a returning guest and knowing how brilliant it used to be, I can unfortunately only grade the stay as a 6-7 at current prices. Hope they can get back to former glories.

The staff were mostly wonderful. Excellent view directly onto the beach from the breakfast terrace. Quiet location at the secluded end of Chaweng Noi - close enough to get to Chaweng easily, but far enough away to avoid the full-on hustle and bustle. The hotel has a gym.

Stayed in January 2023

No good shops nearby, no businesses on the beach. Costs a lot to go anywhere, for example 300 baht to go to the main beach 3 km away. Facilities not restored after covid, for example billiard table and all water sport equipment in storage.

Clean and attractive. Great breakfast.

Stayed in January 2023

There were a number of simple things that the staff could have done to make the stay nicer. For example - 1) clear the beach in front of the hotel on a daily basis including removing plastic bottles and debris, 2) taking the sun lounger cushions in out of the rain and at night - they were always wet which was very unpleasant to lie on. 3) Burn a mosquito candle in reception - we got eaten alive when waiting at reception. 4) clear the pool and its surrounding area of leaves on a daily basis - same for the quad area. The hotel seems to be in need of a general refurb - the walls are scuffed, the bathrooms needed re grouting etc.

The chamber maids were exceptional - the rooms were always really clean and tidy with clean towels daily. They seemed to be the hardest working members of staff.

Stayed in December 2022

the hotel is on a main road of a bend no pavement outside to walk and dangerous if you got a family also the week previous there was a storm the beach outside this hotel was covered in rubbish but all the others had cleaned there’s up when you walk along when you sit at the bar area the tables don’t get cleaned also so stains from other people’s drinks and you need to get taxi everywhere

it was on the beach beach towels provided and breakfast was good

Stayed in December 2022

We arrived a little bit late time, about 10 pm, and found that my friend room is not ready, reception guy was really surprised that i booked two rooms, not one... They give to him other room to stay first night, it was not prepared to it, dirty room and dirty bedlinen. At my room i found huge half-died cockroach on a floor.. From second night everything was fine.

Friendly staff, help by any questions Nice location if you have to use motorbike

Stayed in December 2022

Hotel staff is with great service.

Stayed in December 2022

Rooms could do with a little more maintenance, but for the price it’s fine

Amazing view with access directly down to the beach. Breakfast was good and staff are nice and helpful.

Stayed in November 2022