16/12 Moo 6, Tambon Kamala, Amphoe Kathu, Phuket 83150, 83150 Kamala Beach, Thailand
#24 of 54 hotels in Kamala Beach
Guests' ChoiceBased on 750 hotel reviews
8.4Cleanliness
8.6
Comfort
8.7
Location
7.9
Facilities
8.6
Staff
9.0
Value for money
8.0
Free WiFi
8.4
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End of dialog contentReviewed: 25 June 2024
Ali
OmanFriendly staff, Ambiance and location
Stayed in June 2024
Reviewed: 24 June 2024
Syed
Saudi ArabiaI would say resort is ideal for families who want to relax and can enjoy their time even if weather is not ideal..if you are looking for better reach in the city one is better off booking in other areas like patong
Staff specially Mr. Utsah shah was very welcoming and assisted us with local knowledge of the area sorted out any issue we had
Stayed in June 2024
Reviewed: 23 June 2024
Batool
United StatesRoom cleaning was subpar they didn’t really clean anything only changed towels didn’t even refill tissues, they left the iron out for our entire stay! The bed was not the best. Not what I would expect from a 5 star hotel!!
The view in the plunge pool room was amazing! Breakfast was great wide variety!! The staff were all very attentive and nice vivek especially was always super friendly!
Stayed in June 2024
Reviewed: 22 June 2024
Dave
AustraliaThere were countless times we waited 10+ minutes for a buggy… we stayed in room 9017, and because we weren’t on the main strip where buggies would travel, it felt difficult at times to get a buggy, especially since our room was at the bottom of a steep incline.
Great resort, great facilities and staff are wonderful!
Stayed in June 2024
Reviewed: 20 June 2024
Vishal
IndiaCheck In Time was an issue as we reached by 10 am & we were initially told that the rooms would be ready by 1200 hrs & we got the rooms by 1430 Kindly understand that we had kids & we came by overnight flight This should be improved & the Check In staff was not so kind in terms of behaviour She started making faces as soon as we confronted her about the time
Great Location & Room was great with exceptional Services & Food
Stayed in June 2024
Reviewed: 13 June 2024
Hamad
Saudi ArabiaThe bathrooms has a hose (Shataf), however the shower water is cold (Despite we have called them several times for maintenance).
The resort is great and we really enjoyed and appreciate the upgrade for our honeymoon.
Stayed in June 2024
Reviewed: 11 June 2024
Abdulsalamq8
KuwaitEVERYTHING WAS PERFECT
BREAKFAST WAS THE BEST
Stayed in May 2024
Reviewed: 4 June 2024
Parker
South AfricaOnly 1 or 2 minor inconveniences with the room. Most probably because of wear and tear
Location, staff, service
Stayed in June 2024
Reviewed: 28 May 2024
Shahad
Saudi ArabiaIts outdated and isolated, the beach area not really beach to swim or chill
The facility and how organized and clean it is The breakfast was great
Stayed in May 2024
Reviewed: 22 May 2024
Paola
Hong KongGreat pool and restaurants
Stayed in May 2024
Reviewed: 6 May 2024
Trang
AustraliaRooms were abit dated and could do with a upgrade.
Breakfast buffet was fantastic, wide selection of cuisines from around the world and the menu was slightly different each day which made it even better. The hotel was very accommodating for young families with kids, the the Kids Club and playground was great. We got a free upgrade to the room with a Jacuzzi so that was excellent. The staff were friendly, hard working and very accommodating. We required a buggy cart to get to and from our hotel room and the team were very efficient.
Stayed in May 2024
Reviewed: 5 May 2024
Fawzi
United Arab EmiratesNothing major but i thought the rooms could do with a dehumidifier because at certain times you can feel the humidity inside the room or smell it (hard to explain). It didnt impact our trip at all and it is more of an improvement suggestion.
The location is great as it was quiet yet a short ride to patong. Food is amazing and the staff were very kind and helpful. We would recommend the hotel to our friends and family and definitely come back to Hyatt.
Stayed in May 2024
Reviewed: 5 May 2024
Colleen
AustraliaThe pool was so hot I know it’s very warm in Thailand at the moment but the pool was unbearably warm Beach was not useable but still on your short ride to Kamala beach
Beautiful property , well maintained grounds. The breakfast was great stunning view from the Mexican restaurant.
Stayed in May 2024
Reviewed: 1 May 2024
Nigel
United Arab EmiratesThe facilities are great and clearly popular - as they are often booked out for functions ( so they are not always available) - so check before walking to Casa Boho!! The pool area is lovely and a defect spot for relaxation. The spa massages were fabulous.
Tranquil location, lovely staff, everything well maintained and clean. Great facilities and away from the madness of larger towns, but close enough if you want it.
Stayed in March 2024
Reviewed: 30 April 2024
Varsha
Hong KongThe loud music from a birthday party at Casa Boho (which was close to our room) was too disturbing, esp since we go to such hotels to wind down and relax. Breakfast quantity was massive but quality was so so (I’m vegan but had enough to choose from). Don’t stay here if you’re looking to chill by the private beach, it’s a small stretch and the sand was not so soft/clean
Rooms were spacious, big pool and large breakfast venue (which meant waiting time is not much), quick buggy service, lovely staff.
Stayed in April 2024
Reviewed: 27 April 2024
Fernando
IndonesiaThe timing of the last shuttle bus from Kamala beach should be extended to 7pm so that the guests can see the sunset from Kamala beach.
The staff are very courteous and well mannered. Their priorities are customers' satisfaction. Kudos to Madam Helena and many others. Keep up the good work!
Stayed in April 2024
Reviewed: 27 April 2024
Peter
United KingdomApartments tiered on a hillside. If you're high up, you don't want to walk, but a constant buggy service avaiiable and very little waiting.
Excellent as expected. (Not a great beach when tide's out.) Great beachside restaurants short trip on hotel shuttle bus..
Stayed in April 2024
Reviewed: 24 April 2024
Philippine
United KingdomThe pool was really too warm!
Very well located. Clean. Amazing pool. Great staff. Large choice of food.
Stayed in April 2024
Reviewed: 16 April 2024
Natasha
United KingdomSteep slopes & high restaurant prices
Amazing Breakfast & food quality Staff are so friendly & attentive. We had issues with condensation / Dead Bees in the bathroom, staff came to investigate & had pest control handle the situation within an hour. Offered us a different room as well & very apologetic which we were happy to stay where we were once the issue was fixed. Best pool we have ever had on vacation. Excellent kids club cannot fault much just takes time to adjust to the steep slopes & getting around.
Stayed in February 2024
Reviewed: 16 April 2024
Neelum
United KingdomThe service times are very slow, and at some points we were waiting over an hour to get a drink or food. The staff in the bar area are very slow, however the staff in the restaurant and lobby are good. They are all incredibly friendly though. We got ill from the food in the hotel on three occasions and ironically we did not get ill anywhere else in Thailand, even eating at markets. You cannot swim in the sea opposite the hotel which should be made more clear. The hotel is nice, however it is not really a 5* hotel.
The rooms are nice and modern. The swimming pool is lovely and has a nice view from the infinity pool. The restaurant is clean and has a good variety of food for breakfast, and the drinks from the bar are good quality. The staff are friendly.
Stayed in April 2024
Reviewed: 13 April 2024
Luiza
LatviaRooms which are on a first floor needs some repairs, as due to climate you can smell the damp. But, it’s not in all rooms. Probably on a first floor. We have changed the room to the highest floor.
Very friendly and helpful personnel. I really liked an attitude towards to their clients. Big swimming pool and really nice breakfast choice. Fruits are the best!
Stayed in April 2024
Reviewed: 7 April 2024
Markus
ChinaBreakfast , Pool , Lounge
Stayed in April 2024
Reviewed: 31 March 2024
Narendranath
SingaporeMoisture in the room when AC is on, the location
Good food, courteous staff
Stayed in March 2024
Reviewed: 26 March 2024
Toni
FranceThere isn't a real beach on front of the hotel, this was a big disappointment. The room buildings need a refresh or some modernisation. The lobby are is open without AC. Although it's a nice effort for the planet, it may become stressing if you need to spend a while in the lobby area.
Pool area is wonderful. Restaurant and meals are excellent. Personnel is wonderful and helpful. Apartments comfort and decoration is very good.
Stayed in March 2024
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