room was rough around the edges but fine. Walls between rooms are very thin. I was woken by my neighbours alarm clock

staff location and room size

Stayed in September 2024

The location is little bit far away from the Ao Nang Beach.

Cleanliness in the property and in this price range the stay was value for money. I booked this hotel with twin bed for 2 night in just 1300 Bhat. The hotel will also arrange the scooter for 24 hours on the other hand the local vendor will give the score rent for a day that is 12 hours.

Stayed in August 2024

Would have preferred a slightly higher level of coffee. This seems to be a reoccurring issue in Thailand at cheapish hotels. Another negative comment would be the quality of the internet in my room. it was slow. other than that great value and would stay there again.

The room was big, clean and comfortable. Certainly value for money. Breakfast was fine. There are a few local restaurants close by and had a great meal for very little money. Also a lovely pub not far away.

Stayed in July 2024

The only downside is that it is a little bit out of the way. However, they did offer a shuttle service to the town centre and Ao Nang. Also the breakfast options were a little limited.

The room was absolutely beautiful, lovely comfortable bed and such good value for money!

Stayed in July 2024

Close proximity to Krabi town, clean room, free shuttle service

Stayed in June 2024

The pool was lovely and the rooms were very spacious

Stayed in June 2024

Other guests. They were other guests who came at 2 am. and made loud noise and screams. It disrupted the sleep of everyone. Good thing that the staff called them after reporting the incident. Thanks to the staff but I wasn't able to return to sleep. :(

Almost everything.

Stayed in June 2024

On arrival the staff at reception had communication issues, we were told that we couldn’t pay cash at the hotel, they pointed to a shuttle bus flyer but didn’t tell us when or where it went, when we got out key for the room they just pointed at the lift so we had to go find our room rather then being told what floor it was on, after finding the room the key didn’t work so we went back down and told reception and they just stared at me with blank faces eventually got the key sorted. We dropped the bags in the room and went to look around the pool and other facilities, the pool was dirty and full of leaves, the gym lacked equipment and smelled really bad like it had never been cleaned. The area around the hotel is unkept and smelled really bad. So we went back to the room The safe wasn’t working and when we rang reception they advised us the technician was finished for the day and to call back in the morning. The next morning we went down to reception to say about the safe, the technician arrived and apparently fixed the safe while we went to get coffee but when we arrived back to the room the safe was still not working! I honestly don’t know how this hotel is highly rated we thought of leaving after we had arrived but decided to stay as it was only a short stay and was relatively close to the airport! Definitely would not recommend staying here!!

Very little the only that was good was the WiFi, the room was surprising clean and they were able to do laundry for us. There is a 7 Eleven right beside the hotel might be the best thing about it!!

Stayed in September 2024

I recently had the misfortune of staying at The pineapple hotel , which boasted impressive online pictures and amenities. However, the reality was far from what was advertised. Check-in was efficient, but the room was a letdown. The cleaning products used were overpowering, and the facilities were old and poorly maintained. The bathtub had no plug, which was a significant issue for me as I had specifically booked the hotel for this amenity. The staff offered no solutions, only suggesting a room change, which would not have addressed the problem as none of the rooms had functional plugs. Furthermore, the hotel advertised ironing services, but when I needed to use them, I was told they were only available during certain hours, which was not communicated during check-in. This was disappointing, as I needed to prepare my outfits for the next day. The shower was another issue, with low water pressure and cold water. After bringing this to the attention of the staff, they offered no solutions, and the manager was unresponsive. We requested to speak with her, but she sent a security guard instead, which was unhelpful. Eventually, she offered an upgrade to a different building, but the new room had two single beds, which was not an upgrade from the deluxe room I had booked.

Nothing as it was all false advertising

Stayed in September 2024

I booked the wrong date and they wouldn’t refund me for one night and the staff were rude

Was expecting a bit better the hotel is very run down looks like it’s from the 80s the bed was clean but the bathroom was disgusting

Stayed in September 2024

All perfect

Stayed in August 2024

For a transit property it was great.

Stayed in August 2024

We had such an awesome stay at the Pineapple hotel! All the staff were super friendly and helpful in giving us a list of places of interest, local museums, and restaurants etc. The room had a great view overlooking the pool, and was spacious and clean with bottles of water every day. The hotel also offered a free shuttle service to places such as the market in Krabi and also to Ao Nang, both drop off in the morning and pick up in late afternoon. It saved us trying to organise taxis through Grab or Bolt, so it such a great help! Would highly recommend and will be staying there again the next time we are in the Krabi area - 5/5

Stayed in August 2024

This is a budget hotel in town. The bathroom needs a total makeover. The bed is one of the hardest we have ever slept in.

Lovely swimming pool. Very big and clean. Very nice reception area with pleasant and helpful staff.

Stayed in August 2024

OK for a small city hotel. But we didn't try the breakfast or pool.

Located on a main road going out of Krabi. Not easy to get there without a car. There is a 7Eleven next door. For the price and one or two nights while passing through, it's OK.

Stayed in August 2024

Not the hotels fault!!! Booking.com please take note: when booking 2 or more rooms together (double or twin) the bed selection option is not there as the selection option you give is about changing the room altogether I.e. for deluxe to superior. Because there's multiple rooms together we lose tje bed selection on each room To anyone reading this and wanting to book 2 or more, book them separately under your name and this should remedy it

The staff was very welcoming and accommodated my room selection when there was an issue with booking.com They have a pool which is big and clean. The beds were nice and soft

Stayed in August 2024

low pressure of the shower. the pictures show something not real.

Stayed in August 2024

I wasn't keen on the set breakfast.

It's a nice main road location. Excellent restaurants and close to most things in Krabi.

Stayed in May 2024

We booked a room for 2 adults and 1 child. There were only 2 pillows on our bed. When I asked for one more pillow the personel of the hotel demanded additional 80 baht per additional pillow per night. When I said I will contact booking.com and ask if it is appropriate I was told that it’s ok and they will bring me the pillow for free. It was not possible to borrow a needle as I was redirected to buy it at 7/11. When I complained about a horrible smell in the bathroom I was also suggested to purchase myself air freshener at 7/11. My husband had to clean the pool of the leaves himself before we could swim there. The hotel is more of a parking lot with a swimming pool and unpleasant personel.

We didn’t buy breakfast. Internet was ok.

Stayed in July 2024

In the worse location possible, I have been around Thailand for a month and this was the worse one for location because it’s 30 minute drive anywhere. I’d recommend staying with their partners hula hula @ AO nang beach. The location is much better and ran by the exact same people:).

Brilliant pool, lovely clean room and balcony had a lovely view.

Stayed in June 2024

Rooms are very old. Bed is hard like you sleep on concrete. There was no buffet for breakfast, but to choose your meal when you are checking in. The club sandwich you get is not enough to feed a child.

The hotel is ok if you are looking for a lower price and for one or two nights.

Stayed in June 2024

Everything

Stayed in July 2024

The pool was so lovely!

Stayed in June 2024

Hard beds. Not comfortable. No contact number near the phone in room. Did not know how to get in touch with reception. Lack of understanding English. Breakfast was quite limited.

Friendly staff

Stayed in June 2024