A bit mean with the high tea and the restaurant wasn't to my expectations. Reception staff not friendly.

Beautiful rooms

Stayed in May 2024

Deducted 3 points from my rating because of the following: - Our next door neighbour was making a lot of noise, playing loud music in the room at 2am, talking loudly outside our room at 530am etc. We asked for ear plugs but the hotel had none. I thought this was something very easy to provide and was surprised that they didn’t have any. We had to buy our own. - More broadly, the management of noise complaints was subpar. When they said they had no ear plugs, they told us we could call them when it got noisy and they would send a manager to talk to the guest. So we did on one of the nights at 2am. We waited but no one came. My husband had to walk to the lobby to get security. Security was not firm with the guest and this did not give assurance that it will not reoccur. - There was a cockroach in the room. The restaurant also had many ants and flies.

Staff were very welcoming on our visit. Check in process was great, where you can sit and relax while they settled your check in for you. The club benefits made the stay very value for money. Breakfast quality and variety were good - we did not get sick of it even though we ate there every day. Loved that the beach was just a short walk away from our room. There was also a Saturday night market just outside the hotel.

Stayed in May 2024

Renovations taking place Pool bar area a little run down and sub-loungers on their sides not very tidy

Stayed in May 2024

Tennis courts were a bit tired

Great location, lovely beach, nice pool, food was good, some good vegetarian options

Stayed in May 2024

It’s obviously an older property so parts of it look a bit dated but it’s still a lovely hotel. Very comfortable and good value.

Great location, right on the beach within easy walking distance to several beach bars and restaurants. Loads of space around the resort so it didn’t feel too crowded. Very comfortable bed and lovely shower. Good breakfast buffet and all the staff were lovely.

Stayed in May 2024

A bit old hotel, needs renovation)

Beach location!

Stayed in May 2024

Major Problems with plumbing in our room meant an inconvenient room change

Location. Beautiful beach. Amazing staff

Stayed in March 2024

Couple of things that didn't go well. As soon as we walked into the room I noticed the table surfaces had stain marks from the previous guests cup and glasses. In the bathroom the soap tray had used soap from the previous guests. We were a party of three in the room, but on arrival only two complimentary water bottles were provided and also only two large bath towels. The organisation in breakfast restaurant is a complete chaos, nobody is checking/receiving the guests the area is way too small for the number of guests. Everyone going for breakfast after 8.30am is left waiting to find a table to sit down. The layout is outdate and there is massive bottleneck at the egg station.

Good view from the room, the beach was only 50 metres away and very clean.

Stayed in April 2024

Warm in lobby, no fans working Gym could be much better equipped- free weights too light for strength training except for older people

Tranquility Afternoon tea

Stayed in April 2024

The towels in the pool were in bed condition. The spa prices were unreasonable.

The Thi resturant The view The team were very kind and service attention .

Stayed in April 2024

I like that Dusit Thani has its own Vibe. Personnel is super friendly, creates special atmosphere. I enjoyed our stay very much.

Stayed in March 2024

Couple of times the lights in the room came on randomly during the night.

Loved the long beautiful beach. good breakfast and proximity to restaurants and shops. Staff was very friendly and helpful.

Stayed in March 2024

99% of the clients are Russians. The whole Laguna area is like a mini Russia. Not necessarily a bad thing but it was not what we expected.

Stayed in March 2024

Nothing

The staff the location

Stayed in February 2024

The property feels a bit dated. Small updates to decor would be nice. Beach towels stained need to be changed.

Good location. Proximity to the golf course and a short drive to other facilities, bars , food options. Shuttle bus to move around the Laguna area.Decent breakfast spread. Direct access to the beach. Room cleanliness was good.

Stayed in February 2024

Excellent location with natural shade cover around the pool deck. Great breakfasts and plenty of room even in peak season.

Stayed in February 2024

Just the usual hotel food prices, but overall nothing to complain about.

As a family of 4 we loved the two bed villas, and the bedrooms are on the same lower ground floor. The living space is very large and kitchen is good. The roof top pool is a bonus, and our kids (8&5) loved the pool with slide, water play and the beach with shallow clear seas in February. Breakfast had a very good selection. Some service was slow at meal times but not terrible, we were there in peak season though so to be expected. Weirdly it did not feel too crowded though.

Stayed in February 2024

The breakfast was a little disappointing as the halal food was not labelled and even the breakfast chef seemed clueless.

The drinks were well prepared and there were lactose free alternatives. Evening buffet was excellency but pricey. Halal meat in abundance. Kind and friendly Brazilian chef. Wonderful reception staff.

Stayed in December 2023

Toilet handle did not work properly

Location beach pool gardens staff

Stayed in December 2023

Definitely not worth the price and not 5*, I would rate it 4 star. The hotel lacks amenities for kids, the kids club is extremely small and extremely dirty with no guided activities like other 5 star resorts, broken toys and too many mosquitoes. The chicken feeding was a nice and enjoyable activity for the kids and the staff was super helpful and kind. The splash area wasnt working for 2-3 hours one day and needed fixing, the team did come and eventually fix the problem with the area where the fountains are had dead insects and broken tiles. Not the safest. Housekeeping was poor, there were days where we questioned whether the room was actually cleaned or not. Our pillows smelled horrible, probably not washed or changed between uses. The breakfast options were also limited for someone who doesnt eat pork, maybe they should consider dividing sections by the type of meat. Generally staff was super helpful and nice but the hotel really needs to do better to be considered 5*.

The location was superb, Laguna area is absolutely beautiful with a local night market, lots of restaurants on walking distance, really fun city vibe to the otherwise relaxing area.

Stayed in December 2023

The site is starting to show its age.

Reasonable hotel, with a fairly decent location.

Stayed in December 2023

The gym need to be updated

The hotel staff is very professional. Great service. Special thanks to Mr. Suwat (restaurants) for his daily attention and care.

Stayed in December 2023

The ocean front room on booking.com is misleading. We were given a partial ocean view room on 3rd floor. Felt duped!! Apparently many guests have complained before and nothing was done to change the picture. I booked the room only because it said ocean front and showed a misleading picture. Otherwise won’t have paid that rate. Far away from town.

The pool, ocean, the staff, ambience and the Xmas party that was open to all guests with free drinks and snacks.

Stayed in December 2023

Our Club room decor was very tired and decidedly grubby looking in places. Net curtains and lampshades, in particular, had seen better days. Drinks' hour for club room residents was disappointing in that there were no canapes served - just a few nuts and crisps.

Main entrance areas were well kept and lovely. Great access to the beach. Nice to be able to walk round the grounds and see lounger beds everywhere so that areas rarely felt busy. We enjoyed the included afternoon tea.

Stayed in December 2023