1 Soi Surin, Talat Yai, 83000 Phuket Town, Thailand
#18 of 155 hotels in Phuket Town
Guests' ChoiceBased on 716 hotel reviews
8.8Cleanliness
9.3
Comfort
9.2
Location
8.9
Facilities
9.0
Staff
9.2
Value for money
8.7
Free WiFi
9.6
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 June 2024
Thant
JapanThere is no breakfast option. Only Dimsum buffet with 550baht I think
The room is cozy and have everything and facilities. The staffs are very helpful during stay.
Stayed in June 2024
Reviewed: 23 June 2024
Trout
AustraliaNothing really, only that the shower drain in our room (813) was extremely slow to drain. Might be worth investigating
It was very sleek and welcoming
Stayed in June 2024
Reviewed: 21 June 2024
Ahmad
United Arab EmiratesThere was nothing to dislike.
Everything was great. The location was very convenient. The staff were very welcoming and cooperative.
Stayed in June 2024
Reviewed: 21 June 2024
William
United KingdomThe air-conditioning in the room was quite strong, there was a small gap behind the basin that was obviously very difficult to clean, some instructions on how the room lights worked could have saved us a few minutes on the first day. Once we worked out the lights they were very good.
Friendly and efficient staff, comfortable room, great location.
Stayed in June 2024
Reviewed: 16 June 2024
Denis
BelgiumToo far from beach. We had to book another mariott four point Sheraton hotel patong to enjoy the sea
The pool, the smile and service oriented staff. The hotel was good
Stayed in June 2024
Reviewed: 15 June 2024
Michael
AustraliaNil
Location -short walk to Old Town attractions/shopping Cleanliness Spacious rooms Excellent breakfast
Stayed in June 2024
Reviewed: 15 June 2024
Sirinirundorn
United StatesNone.
Cleanliness, elegant, hospitality, attentiveness and central location in old town. We got connection rooms, comfortable beddings, nice airy bathroom, good air conditioning and panorama view of old town. The buffet breakfast was good and staff there were eager to serve and help. Actually we were impressed with staff of all level here, especially thank a lot to concierge and security staff that help us with my 91 years old mom who was on wheelchair to get in and out off our car and took her to the room. I am satisfied to stay here and will choose to stay here again in the future.
Stayed in June 2024
Reviewed: 12 June 2024
Nasser
OmanFriendly staff, cleanliness, excellent location & good breakfast.
Stayed in June 2024
Reviewed: 10 June 2024
Sirinirundorn
United StatesNone.
The best location in Phuket old town, easily short walk to many old town attractions, markets and shops. Hotel is elegant, clean, good size room that so comfortable and cozy. Staff of all levels are so welcoming that full of Thai hospitality. Buffet breakfast in the morning was plentiful and many choices to choose. Breakfast room is airy, nice set up that made the quest feel relax and enjoyable. I recommend this hotel if anyone plan to stay in the center of Phuket town.
Stayed in June 2024
Reviewed: 8 June 2024
Keith
United KingdomNothing
Very fine hotel at a reasonable price. The only drawback was the location - no good restaurants nearby
Stayed in June 2024
Reviewed: 1 June 2024
Kl
SingaporeBreakfast could have more variety as the menu was the same for the duration we were there.
The bed is really comfy with great Customer Service from the hotel (Reception to Housekeeping to Restaurant to Pool), Location is central that allows walking distance to weekend market, etc.
Stayed in May 2024
Reviewed: 31 May 2024
Marie
AustriaEvery staff were nice, no complaint about that but I booked two rooms, and asked while booking if it could be possible next to each other. They said if it‘s possible then yes. When checking in, they gave me two rooms on the same floor but not next to each other, so I thought there weren‘t any rooms available next to each other. But later on that same day we checked in, I went out of my room and saw a couple with luggages, it seemed they were checking where there room was, and then they found out their room it was next to me - so there was an available room. It‘s a minor complaint, but I felt a bit ignored about that and not attentive. But overall every staff was very nice.
Great location, nice ambience and beautiful rooms. Breakfast is superb.
Stayed in May 2024
Reviewed: 30 May 2024
Sharon
AustraliaThe carpet on the corridors was a bit smelly I presume due to humidity and no sunlight ever gets to them.I was on 9th floor.If they are gonna ask for bond they should maybe give a heads up.I do not have a credit card and had no cash so made me feel awkward at check in as I had already paid for my stay and was hoping for a smoother check in.The receptionist was very lovely though
The design and location of the.Lots of spots for photos and the way it is modern in style.The variety of restaurants both within the hotel and right outside of you so wish to explore.The food was very tasty and the stuff were all welcoming and very friendly.
Stayed in May 2024
Reviewed: 27 May 2024
Kowshik
IndiaBreakfast was not included in the price had to pay 450 THB per person per day
Stayed in May 2024
Reviewed: 25 May 2024
Romeline
MalaysiaStaff are not welcoming, we expected a some hospitality but nevertheless not a big deal. Breakfast was okay, they changed the menu everyday but some remained so we kinda got bored with the menu. But it was an awesome stay
It was very strategic and convenient.
Stayed in May 2024
Reviewed: 25 May 2024
Nicolas
Saudi Arabianothing
Best location ever accessible to all spots in phuket town, outstanding breakfast from varieties, freshness ,& Taste
Stayed in May 2024
Reviewed: 21 May 2024
Samantha
New ZealandNothing
Location, rooms clean abs comfortable.
Stayed in May 2024
Reviewed: 20 May 2024
Adventurous
CambodiaThe location is so close to Phuket Old Town and we can walk easily to wherever we want.
The bed…. It was cozy and comfortable, it’s worth every penny.
Stayed in May 2024
Reviewed: 18 May 2024
Sara
United Arab EmiratesSome stains on bathrobe
Lovely interior
Stayed in May 2024
Reviewed: 17 May 2024
Dileep
QatarBreakfast fast
Location
Stayed in May 2024
Reviewed: 15 May 2024
Ngafa
ThailandThe breakfast was not various.
The Location of the hotel was great. the facilities were really nice.
Stayed in May 2024
Reviewed: 7 May 2024
Kayde
United KingdomThe bed covers were werid, the bed cover didn't fit superking so had to be turned side ways which meant the duvet fell out the duvet cover
The decor and mins walk to old town
Stayed in May 2024
Reviewed: 4 May 2024
Vikram
IndiaNo hygiene spray in bathroom
Stayed in April 2024
Reviewed: 1 May 2024
Geetika
SingaporeThe pillows were too soft
Clean, large, beautiful rooms and bathroom, nice view of the city from the bedroom. Good breakfast selection, including local Thai dishes.
Stayed in April 2024
Spotorno, Italy
Rome, Italy
Grace Bay, Turks & Caicos Islands
Venice, Italy
Cefalù, Italy
Sutivan, Croatia
Busan, South Korea
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content