20-28 Phang Nga Road, Tambon Talard Yai, Muang, 83000 Phuket Town, Thailand
#120 of 155 hotels in Phuket Town
Guests' ChoiceBased on 346 hotel reviews
7.7Cleanliness
8.0
Comfort
8.0
Location
8.1
Facilities
7.8
Staff
8.4
Value for money
8.1
Free WiFi
6.9
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 15 June 2024
Charles
South AfricaGreat area, walking distance from the bus station as well as many restaurants in the area.
Stayed in June 2024
Reviewed: 18 May 2024
Carys
United KingdomStaff not as friendly as previously experienced, clearly a large wedding ongoing as room service was suspended.
Clean, good transport links
Stayed in May 2024
Reviewed: 17 May 2024
Kailey
United StatesPoor excuse for a gym, only a treadmill. Breakfast was not included and very expensive.
Hotel itself was well maintained and pleasant to look at. Cute little cafe on property and nice pool. Short walk to Old Town. Nothing bad to say about the room.
Stayed in April 2024
Reviewed: 30 April 2024
Alex
AustraliaThe mattresses in my room were a very firm. the AC is either on or off, the temperature thermostat doesn’t seem to have an impact on temperature. Missing outdoor lounge chairs other than few regular chairs by the pool. The gym equipment is missing major tools such as handles for the cable machine, basically not usable.
Nice pool, clean, room overlooking the pool, breakfast nice enough, very close to the main bus terminal, not far from the main touristy streets. Every staff person was very friendly and helpful. The small cafe is convenient.
Stayed in April 2024
Reviewed: 26 April 2024
Liana
New ZealandToilet was leaking and rusty. Staff not particularly friendly and felt looked down upon as backpackers.
Spacious room, good location. Cats at property are lovely and breakfast was nice.
Stayed in April 2024
Reviewed: 20 April 2024
Victoria
AustraliaMy room got locked at noon and I could not get in even though I had paid for late check out. Fixed at reception but a nuisance because the hotel is set out in a number of separate buildings so it is lift down, past the pool, past all the actors down ramps, outside, up ramps, through the building and then back again. There's short cuts to out the street though. I had to keep my curtains closed for privacy as anyone walking along the other corridor looked straight into my room. There was a surprising amount of noise and banging from ?the cleaners but only during the day. The night was very peaceful.
Location great, 1 minute to Terminal 1 bus which is what I wanted. Walk to night market. Friendly staff. Gave me a 5pm checkout (from 12) for about extra 30% of room rate. Room was clean, bed was amazingly comfortable. Plenty of pillows. Aircon good. Breakfast had a good spread but mostly not to my taste. There was what looked like a nice co-working space with kitchen but that was not available to me because it had many actors and actresses getting prepared for a show and others sprawled around. I wondered if the hotel might usually allow you to use the facilities for a while after check out rather than get a late checkout. The pool in block 3 looked beautiful although I did not go into it (too many actors in the vicinity and some kid showing off spitting in it). The other pool I could not work out how to get in. I did not use room service but menu and prices looked good.
Stayed in April 2024
Reviewed: 17 April 2024
Fiona
Malaysiarooms are kind of old.
breakfast was good
Stayed in April 2024
Reviewed: 15 April 2024
Ali
United KingdomNothing.every think was exellent
Nice and clean with lovely lovely staff
Stayed in April 2024
Reviewed: 6 April 2024
Avela
South AfricaThe hotel is in the center of Old Phuket town and walkable distance to most places. Also 5minutes awa from bus station
Stayed in March 2024
Reviewed: 28 March 2024
Steven
AustraliaTop floor accommodation level hot
Great Location. You can catch a bus from the airport to the bus terminus close by Great staff, great breakfast
Stayed in March 2024
Reviewed: 27 March 2024
Sonjia
New ZealandThe bed was so hard and on an angle not comfortable at all.
Nice spacious room pool access, good breakfast and short walk to old town. We had our 8month old baby and pram was easy to get around the hotel
Stayed in March 2024
Reviewed: 26 March 2024
Shan
Singaporestained toilet bowl, loose tap, weak shower. bedroom laminate flooring slightly lifted in places, possible to cut feet walking barefoot. water from tap has funny odour
easy check in and check out. property accommodated request for 2 rooms next to each other. extended checkout by 1 hour
Stayed in March 2024
Reviewed: 24 March 2024
Blanca
SpainThe coworking space is big enough, however the WiFi is not super fast. if you work with your own sim is fine. They could improve that. They could also offer some touristic information
We have stayed 20 night. The buffet was great, the room was big and comfy. Water, Tea and coffee is included everyday. The city center is 10 min walk and the bus station is one min walk (Airport bus arrives here). There is a pier 8 min by car. if you want to stay long term and work remotely is a good option.
Stayed in February 2024
Reviewed: 15 March 2024
Christian
CanadaThe bathroom needs some repairs and a deep cleaning (toilet). Breakfast was OK, but it would be better if there was real coffee available rather than crystal-based. Lastly, not necessarily the fault of the property, but we asked for a quiet room, and there were people slamming the heavy doors and yelling in the halls until past midnight, and then again at 7AM.
Staff were good, shower had good pressure, and beds were very comfortable. The bigger pool was very nice, too.
Stayed in March 2024
Reviewed: 15 March 2024
Nicole
New ZealandThere wasn't anything I didn't like the room was exactly what was advertised
It was clean the staff we're amazing. It had a little cafe and it was great.It was close to the elephant 🐘 sanctuary and the little area was great.
Stayed in March 2024
Reviewed: 12 March 2024
Renate
BelgiumBreakfast was a nice variety of dishes. Staff was friendly and helpfull. Room was spacious and clean
Stayed in March 2024
Reviewed: 9 March 2024
Chayaphol
ThailandLaminate floor are quite old (peeling off) and sticky. Hotel did not provide slipper so, I did not feel OK walking barefoot in the room.
Location, the hotel is near old town Phuket where many tourist attractions places are located. Many local restaurants and coffee shops available within walking distance.
Stayed in March 2024
Reviewed: 9 March 2024
Pornthip
AustraliaLocation
Stayed in February 2024
Reviewed: 5 March 2024
Hinai
OmanLocation
Clean
Stayed in February 2024
Reviewed: 5 March 2024
Kathryn
United StatesThe front desk staff were very helpful and efficient.
Stayed in February 2024
Reviewed: 3 March 2024
Santhi
MalaysiaNothing
Location nearby town. Walking distance to eateries Breakfast very good
Stayed in February 2024
Reviewed: 28 February 2024
Kitikorn
CanadaIn the city, near Phuket bus terminal 1, Clean room, nice pool, variety of breakfast, need more chairs at the pool
Stayed in February 2024
Reviewed: 26 February 2024
Mykhaylo
UkrainePool wasn't clean enough, green water.
The hotel owerall was clean, every day our room was cleaned, not deep clean, but still.
Stayed in February 2024
Reviewed: 25 February 2024
Maia
United KingdomOne swimming pool was very cloudy. Looked very unhygienic. The other pool by the reception was fine.
Location was good for price and access to the town.
Stayed in February 2024
Albufeira, Portugal
Santa Maria, USA
Logroño, Spain
San Diego, USA
Lusk, USA
Phuket Town, Thailand
Gurgaon, India
Međugorje, Bosnia-Herzegovina
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content