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Overall everything was great room, food, activities and especially staff service. Villa host (Chan) made the stay better and easier for us. Would recommend it and will come back again for sure.

Stayed in June 2024

not all, but the quality of food was not up to expectation and some items were not cooked properly (e.g tasteless). The butter at the breakfast buffet was not the best. The hairdryer in the room could be replaced with something better and stronger as it is quite mild.

The location of Banyan tree, not too far or close to the city. The friendliness of staff, very accommodating, welcoming, and just hospitable. The efficiency of staff when it comes to services, such as cleaning and buggy rides. The cleanliness of the beach. The whole villa, the view, the quietness, serenity. In general, it was all amazing.

Stayed in May 2024

The service at the beach is a bit slow,

The villas provide privacy, the private beach. The hotel is remote which is exactly what we were looking for.

Stayed in May 2024

There is NO power socket one side of the bed side table. Primitive!! It is cheap to wire it in and am shocked they have not done so. Gym floor should be rubberised and not thin carpets.

Breakfast offering was good and I like the fact that every day it is a different offering of Asian/local food. The hotel could do with another restaurant like Italian or Jap.

Stayed in May 2024

Only that issue with the expensive dinner options…

I think there really is one word to describe this hotel: heaven. It truly felt like heaven on earth. But now in some more details… We stayed there in May 24’ for 8 nights - with our 1 year old baby girl. From the moment we arrived to the lobby, the service was incredible. We were greeted by our hostess (Dada - you’re amazing!) and given welcome drinks and refreshments. We arrived earlier than we were supposed to but the hotel still managed to arrange our room quickly. When we were taken to our room (they have these little buggies - electric go carts that drive you around the compound) we were in awe of the room. Well, if you can even call it a room. It’s a whole cabin - with its own pool - that’s isn’t even that small (for a private pool). The cabin is make up of a living room, a bedroom, and a bathroom. Each section can be private as the ere are double doors between them - which was incredible for us because we put our baby to sleep in the living room and had our own private room. Aside from how gorgeous and comfortable the room is - we felt complete privacy. No one can see you from outside the cabin and it is so quiet and peaceful there! Oh, and the view - breathtaking. We booked the partial sea view - which was perfect for us, because we saw the beautiful trees and greenery as well as some of the beach/sea. Ok and now to the most amazing part - the breakfast. I swear, I could simply eat there all day. The breakfast room is gorgeous, sitting on top of the hill, overlooking the whole compound and sea, and the food is just so versatile, fresh and yummy! The staff is incredible, very attentive and professional (they were so helpful with our little baby, providing a baby chair and baby food and even playing with her). There was so much to choose from during breakfast, from your typical European and American style breakfasts to more eastern type food, Thai/Japanese and more. We absolutely waited to wake up just to head to the breakfast 😂. What’s else?

Stayed in May 2024

Having to take a buggy everywhere in the resort . Should make the pathway a little wider to accommodate guests that want to walk to the facilities

Guest services, having your own concierge assigned to your room

Stayed in May 2024

You need to get a buggy around the resort as the villas are mostly a steep walk. For those with small kids/push chairs, not so easy to travel around. We travelled with a 6 and 10 year old and they absolutely loved it.

Amazing location, great beach with a good offer of water sports. Great restaurants. The staff were very friendly.

Stayed in May 2024

Nothing to dislike, all good!

Wonderful & friendly staff met every request we had. Our pool villa (E03) had the most amazing views and we highly recommend it. The food was great too (no need to go elsewhere to eat). Very clean & comfortable room. We also enjoyed the SPA. The beach and hotel pool area is quite nice and peaceful.

Stayed in April 2024

Food Beach service

Spacious villas, huge private pool, attentive staff, beautiful grounds. Amaaaazing spa. Private and calm Beach

Stayed in May 2024

Nothing

Its amazing, and I'm well travelled

Stayed in April 2024

only city not that much not like Phuket

all perfect

Stayed in February 2024

The staff, the food, the facilities … everything was perfect And the staff cater to your every need

Stayed in April 2024

Octopus club - which is there kids club is not as big as I expected, and the staff there doesn’t seem like she cares much about the children, genuinely the least interested person I have met through the hotel. And their first aid box contains loads of expired items as well, my little one had a boo boo there so I noticed.

The hotel is absolutely an amazing treat! We are traveling with three little ones 5 and under, and we travel once every couple months, that’s a lot of traveling with young kids and I have to say this one stood out. From check in to check out, the team is absolutely fantastic, everyone seems to be so friendly and kind, detail oriented and thoughtful, there’s better views but the customer service is what you pay for. Nan is our villa host, she’s done a great job; James from Sands are so kind and patient with my kids; the staff from the beach are so warm and welcoming; all the buggy guys are driving very carefully and nice to us: housekeeping are absolutely wonderful too, with little kids, room needs pros to take care of!

Stayed in April 2024

Breakfast is good but some staffs there are not so nice and helpful especially during busy hours.

Hotel staffs are friendly and helpful and the staffs from sands and saffron restaurants are nice too.

Stayed in April 2024

Nothing

Superb service from the moment we arrived to the moment we left from all the staff. The villa was the best we have ever stayed in with everything you could need with a pool with a view you would never get bored of looking at. Breakfast buffet was exceptional with so much choice from around the world. Peaceful and relaxing and in the middle of nature

Stayed in April 2024

Expenses were very high and food was average

Location and standards were very good

Stayed in April 2024

The staff and service was first class! The Resort was incredible and made our trip amazing. The villa with overlooking the sea, the private beach and the food all were highlights for this trip. I highly recommend Banyan for anyone looking to stay in Samui.

Stayed in April 2024

For Thailand it’s very pricey - expect to pay ~500-700 Baht per single dish (we are vegetarian, meat and seafood is more pricey I guess), similar for drinks. In general - the views, smiling staff, the villas and the secluded location make up for it, but you will feel a bit „milked” as a customer - some of the services really shouldn’t cost that much.

The Villas are large and super comfy. The views are just breathtaking, private pool is a nice touch. Private hotel beach is very clean with crystal clear water (not always, depends on the weather). Personnel is always smiling, very helpful and responsive. Food is decent, although Saffron is clearly 1-2 points above The Edge. You get to experience „being in a jungle” while staying at very luxurious and comfortable place.

Stayed in March 2024

n/a

amazing location. employees of the hotel are really nice and make your stay amazing.

Stayed in March 2024

Nothing at all

Almost everything was perfect

Stayed in March 2024

The beautiful location and views. The private villas and facilities, and the amazing staff.

Stayed in March 2024

Best hotel I have stayed in

Stayed in March 2024

Everything, high attention and courtesy. Private swimming pool and private beach.

À really great hôtel, part of these hotels who are much more than a 5* hotel. Really high attention ' and very world class client service.

Stayed in March 2024

nothing.

Everything was perfect. From A-Z. Golf was an amazing host!

Stayed in December 2023