Bed was rock hard we had to ask for two mattress toppers Swim up bar cocktails were awful just sugary syrup Food in the whole resort was awful pizzas undercooked quite possibly the worst hotel food I have ever had we had to order food via bolt or eat out

Beautiful pools great location value for money Beach bar cocktails were great staff lovely Breakfast was nice

Stayed in June 2024

Great value, great location, friendly staff

Stayed in June 2024

1. There was a garden snake close to the bar area - a very small and harmless one. The bar staff killed the snake by taking its head off with a rake and then waving the dead snake at guests. This was truly a very unsettling incident and not a healthy and humane example for the kids around to watch. I hope that the hotel can rather create a culture of relocating unwanted snakes/animals and protecting the natural environment. 2. The beach directly outside the hotel was a mess the night we arrived! The trash washed up on shore was the worst I've seen in Thailand. I thought that the trash would be cleaned by the next morning, but it was only until the afternoon, a clean up was initiated by a few guests and then the staff joined in. I hope that the hotel can take more responsibility for Bangtao Beach clean up and incorporate it into their Beach Club activities.

The room and hotel in general was very spacious. It felt like a good place one could get lost and relax. The pool and restaurant areas were lovely too! We has a chicken burger for room service and it was delicious!

Stayed in June 2024

The location is quite inconvenient. Not many convenient stores nearby, restaurants are too touristy and lacks the local culture. The application used by the hotel was quite useless. They encouraged us to use the app to book activities and. communicate but they did not state when activity is fully booked. The personnel on instagram responded much faster. funny.

I love the facilities around the resort. Nice pools with kid friendly acticities such as the self-steer boat, slides, water jets. The kids club was amazing for family. Location is by the beach, we get beautiful sunsets daily and we have the option to picnic!

Stayed in June 2024

Slow room service.

Breakfast Pool Pool bar

Stayed in June 2024

Air conditioning was terrible in the room. Had to bring technician all 3 days to fix it. Little bit old kind of rooms.

Room with Pool view pool access. Even though the main pool closed by 7pm, we can enjoy our own kind of pool from the room. It has most of the facilities. Bar in the middle of the main pool is fantastic. Good restaurants around.

Stayed in May 2024

Bathrooms could be a bit bigger. Mini bar was empty.

Wonderful property. Pool access rooms offer a great way to chill. The main pools are barely a couple of steps away. Restaurants on the property offer good food and the beach is walking distance. Staff very polite and helpful.

Stayed in June 2024

Overall the service was disappointing. However there were some staff that were outstanding.

Proximity to beach.

Stayed in May 2024

Customer service in general was average at best, and particularly in the restaurant where breakfast was served, the staff made you feel quite uncomfortable and not welcome. Zero interaction with the kids and not helpful when asked any questions. If you arrive for breakfast after 9am expect to see items being removed and no fresh replenishment of food etc. Kids club staff could be more attentive as when I visited with my 3 year old, they barely looked up from their phones. More training is required on customer service in all areas as this was definitely not a 4 star standard.

Pool and facilities were great, beach location.

Stayed in May 2024

The breakfast and breakfast staff let the resort done. Not particularly friendly or helpful.

Great pool and bar areas. All staff by pool, beach bar and reception were great.

Stayed in May 2024

Restaurant was not Halal certified

Courteous staff, overall resort design with a lot detailings to give an extraordinary vibe, several pools, family interconnecting rooms, clean and well maintained Beach area etc

Stayed in May 2024

Great staff, big resort with many activities. Super delicious breakfast with European and Asian cuisine

Stayed in May 2024

The only downside I can think of is that the TV had not been a smart one and there were limited number of watchable channels. It was also quote small. The hotel could use upgrading their tech.

The location was great. It was so easy to reach all the places from the hotel through the beach. The food in the restaurant was great. The room was specious and clean. I

Stayed in May 2024

We didn’t get any notification about events happening at the hotel. For example one night there was a fire show down at the beach bar and we didn’t know about it until we were walking back along the beach and the show was just finishing

The room and amenities were fantastic.

Stayed in May 2024

The room, while spacious, could use a refresh - some minor updates and a more thorough cleaning would be ideal. I was surprised by the rule against bringing in outside food.

Very convenient if you want to go to the beach, just at the doorstep. The pools were fantastic: huge, clean and many different ones. Breakfast was also excellent, lots of western and Asian choices, even special choices for kids.

Stayed in May 2024

We had problem with the toilet. Had to call reception a few times

Space

Stayed in April 2024

the bathroom is updated and smelly - no so clean at all

It has a nice beach bar, a lot of restaurants near

Stayed in April 2024

Second bed in room was far too hard. Was like sleeping on concrete and ended up having to put the day bed mattress on bed to allow me to sleep

Great location

Stayed in May 2024

Everything

Stayed in May 2024

Would be great to have a closed room with air conditioning in reception

Nice stuff, nice environment

Stayed in May 2024

Nothing specifically

Great pool for kids. Room was spacious and beds very large and comfortable

Stayed in May 2024

Beautiful clean sandy beach.

Lovely pool access back of building which is more private. Lovely breakfast.

Stayed in April 2024

We always had to ask for Toilet paper, bath mats, hand towels

The staff were amazing.

Stayed in April 2024

Wifi số badoj

Need wifi better

Stayed in April 2024