Could see opportunity from day shift staff. She need to have a little more hospitality to customer. Her communication and attitude looked the lack of consideration to customer.

N/A for breakfast. Location was perfect to reach out all point where wanted to go.

Stayed in September 2024

The staff didn't speak a lot of English. But enough to communicate and this happens everywhere in Thailand

The location is amazing. It's so quiet and so nice for the price. In my country a room like this would be double the price. I felt very happy to have a view and a pool. Even a gym. WiFi was strong! They had good tours at very good rates.

Stayed in September 2024

Very minor point there is no English speaking TV channel in the room

The location was was very good. The staff were friendly, helpful and professional. The room was very good. It was spacious and clean. It was a joy to be able to buy beer, coffee and cakes at very competitive prices. I would definitely stay there again.

Stayed in September 2024

Nothing

Everything

Stayed in August 2024

Very close to food joints.

Stayed in August 2024

The recepcionist, her english is difficult to understand. They gave us a room without views and then they changed to another one when we had reclaimed.

Location, near a 7eleven, near the beach, near the fire show.

Stayed in August 2024

The walls are thin you can hear the doors of your neighbours and when they shower

The location was great, had free parking and lovely lovely staff! They right next to a famous local food eatery, so that's an added bonus, but that also makes parking harder and possibility of no parking if you are back late.. maybe for motorbikes its okay but not cars. :)

Stayed in August 2024

Only suggestion would be gym could be better.

Big rooms, clean, modern, quiet even considering the location. Great pool. Would book again.

Stayed in July 2024

Breakfast was not really worth it as it was not served buffet style although the hotel has a room for it, but for order. In this case we had the opportunity to choose from 3 types of eggs served with two toasts, salad ham, sausages and marmalade every day. There were no air condition in the elevator and the corridors, but our room had it.

The staff was kind and helpful. The hotel is near the beach (5 minutes walk). It has a rooftop with a view of the surrounding cliff and the sea.

Stayed in June 2024

Lift is a little small and lobby is small.

Location is very good, very convenient. Room is clean and bed is very confortable. Staffs are friendy. This is the second time to stay this Hotel. I will come again and will recommend to my friends.

Stayed in May 2024

Nothing to mention about.

Very clean and modern property in great location with friendly staff and good facilities like swimming pool and rooftop, lounge and cafe.

Stayed in May 2024

Breakfast could be better

New hotel, great value for money, good location

Stayed in March 2024

The hotel cleaners. We stayed 12 nights in this hotel. By hanging a card on your door you can let them know that you would like your room cleaned. Our experience was that after 6 days I noticed that if you wish that they come to clean, they do a little bit of sweeping the floor and making the bed but they didn't change the bedding so I had to tell them! They also never cleaned the toilet bowl, only the seat. It is a fairly new hotel but with this bad cleaning I wonder what the hotel will look like in a few years.

The location was great. Nearby everything that is to do in Aonang, near the beach, shops, restaurants, longtail ticket office to go to the Islands. When we booked we've already asked for a room at the quiet side of the hotel with a nice view, so we were happy when we arrived we had a room on the 4th floor with a view to the forest where we could see squirrels and monkey's. Across the hotel there is good restaurant, people often wait outside to eat here. It is cheap and good, the name is Family restaurant. We ate often at Mama kitchen restaurant, it was a 20 minute walk towards and past the mosque. Very good restaurant and cheap and a very friendly owner. Breakfast in the hotel was less, cost 200 Bath so you can better walk out the street to Cafe 8.98 at the corner to have a proper breakfast, they look expensive but go inside and you will see that they have good breakfast/food for good prices. On the main street towards the mosque and past the mosque we've rented a scooter from Mook Motorbike without giving our passports. We didn't want to give our passports because legally it is not allowed. We paid a deposit of 3000 Bath but it depends what kind of motorbike you rent for the heavy ones he want's your passport also. The scooter rent was 200 Bath for 24 hrs. In the main street you also find some bus stops for going to the nightmarket or to Krabi etc, costs 60 Bath one way. You can go most of the time with 10 people in it, the driver waits until all places are occupied. We rented a car for 2 days at Krabi JR Car Rent, the owner Joe brought the car to our hotel. We were very satisfied about the service, price and car.

Stayed in February 2024

No soundproof rooms

Layout with private entrance, location, staff, cleanliness and amenities

Stayed in March 2024

Great stay, lovely hotel, fab location, modern and clean. Great pool. Stay here and you won't be disappointed.

Stayed in January 2024

None

Clean and great location.

Stayed in February 2024

opted out of room service by default, terrible doorless shower which means most of bathroom is wet after a shower, no gym

Fantastic location, rooms are nice and clean

Stayed in February 2024

The staff seemed a little overwhelmed as there were many people due to Chinese new year. I would avoid coming to Ao nang during Chinese new year time as it's crazy busy.

The location in Ao nang was good. It was a short walk to the main beach or boat area. The room and hotel was relatively new and the rooms were big. The bed and pillows were super good. I have sensitive back and neck and I had no back/neck issues sleeping here for 4 nights.

Stayed in February 2024

Near the top of a very steep incline.

Well located for access to the shops, restaurants and beach. Friendly and helpful staff.

Stayed in February 2024

Some difficulties with staff understanding

Great location. Family restaurant across the way - the best for Thai food!

Stayed in January 2024

Expensive through booking.com due to unexpected last minute change

Staff were very helpful

Stayed in January 2024

The doors are extremely loud when the people closing them.

Stayed in January 2024

The pool area is not the coziest but is great for a swim after the beach. Breakfast was not worth the money.

Great hotel. Clean and good location with helpful staff. Very comfortable bed.

Stayed in January 2024

Cons: 1. Room Cleaning Service Needs Improvement: The housekeeping service requires significant enhancement. They often fail to remove all trash from the room and do not adequately replace used coffee dishes. 2. Inadequate Room Sweeping: The cleaning of the rooms is not thorough enough, particularly regarding sweeping. 3. Language Barrier at Reception: The reception staff, especially the night attendants, need to improve their English proficiency. Communication is currently a challenge, and this is a critical area for improvement.

Pros: 1. Excellent Location: The hotel is conveniently located near the main street, offering easy access to local attractions while maintaining a quiet and peaceful environment, ideal for relaxation. 2. Modern Facilities: The AoNang Dugong boasts new and modern facilities, providing a contemporary and comfortable experience for guests. 3. Quality Breakfast: The hotel offers a delicious and abundant breakfast, with a wide variety of options to cater to different tastes. 4. Comfortable Beds: The beds are soft and equipped with high-quality linens, ensuring a good night’s sleep for guests. 5. Pleasant and Clean Pool: The swimming pool is very enjoyable and well-maintained, adding to the overall positive experience at the hotel.

Stayed in December 2023