Not worthy for money. Limited item only and no room service available. Air cond also very poor

Stayed in March 2024

bed is dirty when we checked in. can see human hair. aircon basically no working. room floor is dirty. whole building is poorly maintained. Got musty smell everywhere.

pool is really big and can cover all water depth. room is quite spacious and well ventilated. hotel is close to night market.

Stayed in February 2024

Very run down compared to pictures.

In good location to visit ao nang and krabi.

Stayed in January 2024

No room service at all whatsoever No bell boys No one at the reception at night

Liked the location cleanliness size of rooms

Stayed in February 2024

Resort is old and everything is bit off. Cleanings could be better in the public areas. Older lady who runs breakfast were bit rude. Breakfast wasn't really worth it. Beds isnt very good. You can feel springs pointing your back while sleeping. But you get what you pay for, price is cheap in that area. Beach near the hotel ain't very good.

Room is huge. Pool is great and large. It has been luxurious place back in the days.

Stayed in February 2024

Okay so it’s obvious this place hasn’t recovered well from Covid - it’s in need of a revamp and a lot of the areas which make it appealing aren’t open. Such as swim up bar etc. no lighting in common areas like lobby and in general need of TLC. Our room was fine and only there for 2 ‘nights so not much of an issue. Not enough sun loungers round the pool.

You can tell the property was once rather luxurious! Our room was clean and nice. Pool area was large. Overall a nice stay. Could be something special with a few tweaks. Bathroom good, both shower and bath. Working fridge and nice balcony, room was huge.

Stayed in February 2024

Staff didn't speak English Rubbish WiFi No safety deposit box in room Most of the plug sockets don't work Had to wait for towels none in room when we checked in so couldnt shower until in the evening and the ones we got were old and tatty No porters at the hotel so we had to lug our bags up two flights of stairs ourselves and there are no lifts Pool area looks grubby and dated we didn't even bother with it and just went to the beach The place feels run down and needs much repair and work tk being back to its former glory

Location great! Walking distance to beach, shops, bars etc Room was big, balcony nice

Stayed in February 2024

The 'manager' William said that the manager lived in Bangkok so wouldn't help with our questions. The staff obviously saw him as their boss. He was rude and very very unhelpful. And blamed the staff for things in his control.

The reception staff are helpful. Also the cleaners

Stayed in January 2024

the air condition system was very poor.

Stayed in December 2023

Nothing

The place was a bit dated but fine . Rooms were huge and clean . Read a lot of negatives about the place before we arrived and was a bit nervous to what we would find , but it was fine and could not understand the comments made . It’s not plush, but a bargin at the price paid

Stayed in January 2024

The corridors needed a good clean a lot of the outside area needed attention and they badly needed bell boys the front of house staff weren’t always as helpful and you would expect

The room was excellent very big comfortable and clean

Stayed in January 2024

We agree with the general reviews about this hotel and went in not expecting much. You get what you pay for and in many ways the hotel was good. Only real sticking point for us was the room temperature. We knew the air con only went to 25C and had practiced at a previous hotel and found it fine. However I think other air cons overshoot the temperature and this one definitely doesn’t. Shame facilities such as the bar in the pool are not in operation. Our bathroom was not fully cleaned when we went in.

This is a beautiful property. Huge rooms. Large pool area. Our room had a separate living area and patio leading directly down to the pool. Perfect location close to the gorgeous long sandy beach of Ao Nang Much cheaper than a typical hotel of this type so you can’t expect a true 5* experience. Our room looked recently decorated and lovely (although on closer inspection a few bits had missed the paint brush)

Stayed in January 2024

WiFi in the room almost didn’t work at all, not very clean and definitely the hotel is in a need of renovation

Peaceful and stunning hotel in a Thai style and rooms are huge

Stayed in January 2024

The facilities

Easy access to the town

Stayed in December 2023

Not well maintained. Some pools where not working. No bar at the pool.

Stayed in January 2024

Hotel requires renovation, which might be challenging considering the hotel’s size. Towels condition wa very poor

Location, water was refilled each day as well as coffee.

Stayed in January 2024

Grounds were not well maintained and toilet blocked. Mainly sad because it will take a lot of work to restore it and people who have paid very little to stay there are not kind or thankful to staff.

William, Thank you for looking after us. Your hotel is beautiful and we hope that you are able to recover after the impact of COVID. We can see there is lots of work to be done and that the staff are trying hard to keep up. We are sorry to see some people treat staff badly or shout. You have been helpful and kind. The handmade craftsmanship is incredible and it must be such a challenge to keep up with all the maintenance. We hope over time things will improve and that you can return the Palace to its former glory. Good hot water and air conditioning. Good response to requests for housekeeping and towels. The children enjoyed the swim up pool to the spacious hotel room. We did not eat at the hotel because so much available along the beach front. Location good and next to the tranquil National Park and beach. For the price, it is an excellent base to explore Krabi, the markets and the islands, without the sleazy bits of Ao Nang.

Stayed in December 2023

They give a free coconut drink to guest who give them top rating on booking.com which of course is not good for the reliability of customer feedback. We paid a bit under 1000 THB/night and for that price we are happy. HOwever, if you are paying what they claim is the full price (which was substantially higher when I checked) then you are likely to be very upset with the quality you are getting.

The architecture is a bit wacky. The pool area looks amazing in pictures but in reality everything was closes and it all felt a bit, well.. abandoned.

Stayed in December 2023

Hotel was not maintained well. Almost every room had a one or other issue. My rooms had ac water leakage problem and door lock was broken. There was no security as no one will be there to assist after 8 p.m. no security no reception. It will be like a haunted place. Breakfast was at the cost of 200 THB per person per day but it was not worth at all. You can get so many better options outside.

Its location and rooms and swimming pool.

Stayed in January 2024

When we started to look closer at things, it was clear the place overall was in need of repairs and painting. But the facilities themselves were still okay to use. The only disappointment was a very dirty floor towel in the bathroom that should have been binned. And never placed in a room in the first place. We mentioned this and a day later they were removed from the room. There was an air con leak, but it was fixed once mentioned. Another thing to mention was that they use two bedsheets instead of a duvet cover, so you do see the duvet itself (and any potential stains). I'd recommend getting proper duvet covers. I'd also recommend having a repair man check the rooms and everything in them. It would make things much better. Again. Could be much worse. I'm not complaining at all, just mentioning this so they know what to improve.

We loved the place itself, it was grand and luxurious looking at first glance. The room was spacious and the pool was huge! The staff is kind and polite, very helpful. And caring, they checked in several days into our trip. I can't complain too much, the staff made this stay better than it would have been otherwise. When we mentioned what was wrong, they fixed/resolved the issues.

Stayed in December 2023

No bellboy no lift

Stayed in December 2023

There was a bit of a language barrier. A complaint was taken as a compliment. A lot of amenities were out of order, and this could be due to the season just beginning. Food was plain, bland, and not worth wasting time on. Room, however, was pleasantly traditional and clean. A major overhaul to the whole building wouldn't go a miss.

Close proximity to the beach and night market, harbour.

Stayed in November 2023

The wifi was down so we had no wifi for the whole duration of our stay.The lift was not working too.It was a big deal for us to be carrying luggages to the top floor as we are a group of elderly adults and young children.

We like the huge suite, the huge pool and the location of the hotel.It is near the Krabi night market and other attractions.

Stayed in December 2023

There was no lift/ elevator that is functioning, therefore it should state lift not available in their general information on the service. I specifically book for a place that has functioning elevator in place as we have elderly which needs usage of wheelchair. Anyway the manager did help gift us the last room on ground floor that was available as our add on room.

This place is very near to beach and the night market with affordable price. Good if you want a decent place to sleep with some saving on your pocket to keep for other expanses.

Stayed in December 2023