the waiting time on everything. u have to pay for a very thin bedroom slipper

the room with the view was superb

Stayed in November 2024

Stuff behaviour, not modern, not enough clean. Deluxe suit view is bad

The view, the location

Stayed in November 2024

The service at check in and check out was very slow. The room wasn’t as clean as it could be, and the cleaners only seemed to come early in the morning

The location is quite good, but still a fairly long walk from Patong Beach/Bangla road.

Stayed in October 2024

Nothing, there is no staff My phone line was not working for 3 days ...I am asking to check this but no one bothers... I cannot use room service during my stay

Stayed in October 2024

Our room was located on a high level and we struggled going up and down over 50+ steps a day to get to the lobby and back. It wasn’t until the day we were leaving that we discovered a short cut. No staff member informed us that there was a short cut our entire stay and the day we arrived, they guided us through those steps. It was very disappointing as we struggled a lot with these stairs during our holiday that it sucked the fun out of it. The staff could have let us know about the shortcuts. Another issue was the poor customer service. On multiple occasions we had to call multiple times to have the room cleaned and the towels provided. The shuttle bus drivers were quite aggressive with their driving.

The view was amazing Room service was great - food and drinks

Stayed in October 2024

The reception need more staff, it took about 40 minutes to checkin due to several issue, but thanks for the welcoming drink.

The room clean and comfortable

Stayed in September 2024

Room very old and dirty Every time we talk back to the room always see different animals at the door

Swimming pool with slide for kids Water warm

Stayed in September 2024

A nice hotel but not really aimed at the European Market very much an Indian clientele as was seen in the breakfast choice, if you have any mobility issues then don't stay here it is on a steep hill with many staircases to the different locations, the housekeeping was also very poor just not cleaned properly

The pools were excellent and Thai restaurant also

Stayed in September 2024

not applicable however rooms ma need updating soon some of them are tired ,

food and activities options , location also amenities around , accessibilty of the mode os transports also staff always there to help, close to shops , free sports activities within the hotel . views

Stayed in August 2024

Food

Food not good

Stayed in September 2024

limited breakfast , doesn’t have elevator so many stairs and if you want to go out should be wait for the hotel’s cars , not very clean , i didn’t like it..

honeymoon room had a beautiful view to the ocean

Stayed in September 2024

It took me almost one hour to do the check in, then had to 2000 baths cash as a deposit. The room had so much humidity that the floor seemed to be wet. There was a lizard living under the bed. Any time that you needed to go to reception or move around you need to call reception so you have to wait at a meeting point.

Stayed in September 2024

They first room given shower side was not clean, but upon my request they fixed with new room.

İf you like panoramic sea view, silence and relaxation is the best option. Workers are nice and helpfull

Stayed in August 2024

Be prepared to walk a lot during this stay. The food was meh. And the hotel room had a lot of bugs. Biggest issue was the internett. We didnt have wifi for 2 days straight. Staff doesnt understand english that much.

i liked the pools and view! Also theres a veryyy friendly man that works as staff and drives to rooms. I dont know his name but much love!

Stayed in August 2024

Getting around was a bit of a trek since it was such a big property.

Fantastic location. Beautiful views

Stayed in August 2024

Room condition was below average- Infiltration and mold on the roof in the room. Staff were not all smiles and inviting Waiting for a shuttle took forever - Reception doesn’t pick up the phone. We had to carry our own luggage on check out

There was lots of activities available on the property

Stayed in August 2024

A bit old,needs some renovation

Location and service

Stayed in July 2024

Decent amenities Not a lot do to in the resort Pools were decent/ happy hour by the pool is fun Breakfast was average Staff were lovely

Stayed in July 2024

Was good

Stayed in July 2024

Room service and moving around the resort takes a lot of time

Close to Bangla road

Stayed in May 2024

Poor maintenance and cleanliness apart from it service needs to be fastened and improved.

Good breakfast and ambience.

Stayed in June 2024

Staff very rude

Location

Stayed in June 2024

THE OTHER GUESTS _ SOOOOOOOO BAD

staff and hotel services and location

Stayed in June 2024

I think they are lacking stuff , the room was always one super late (around 7pm), no one never answers the phone if you call reception or house keeping. The rooms are up in a hill, there’s supposed to be vehicles that take you up and down the hill but we stayed there 1 week and were only able to ride the car 3 times. It was always late , full of people and even when we tried to book it our last day to help with the luggage no one showed up and of course no one answered the phone. The location is at the edge of Patong beach so walking distance to the “are where you are allowed to swim “ is like 25 minutes. But there are taxis around

The property is big and has a lot of potencial. Multiple swimming pools and good breakfast. The bed was super comfortable and the bathroom was nice and spacious.

Stayed in June 2024