1) we came in, and asked for 2 extra pillows. the pillows was dusty. 2) no instructions were given on how to work the projector. wifi was rather slow. front desk staff also dont know how to use it. had to buy hdmi connector to screen mirror our phone 3) the shower head water pressure was sooooo weak. didnt have a great shower this morning. 4) iron board is shared. had to go up to level 2 to use. not convenient for hijabis. once all these issues are fixed, i think this hotel would be perfect!

the room was amazing. its spacious. the toilet was also very spacious.

Stayed in November 2023

The lady at the front desk was very nice but advised me on arrival that the room we had booked was flooded and so we’d only have the one remaining room which was a small dingy room that was a lower caliber room with no cinema function. Not happy with this I was upgraded to the honeymoon suite which was not a suite - the bath looks dirty and the fixtures and fittings are dated and old which arguably is mice in terms of the feel of the place; but not when you feel it’s dirty. The TV would not switch on so I went to call reception but oh wait, no phone either. Didn’t meet my expectations and nothing I could do about it at 11pm so I decided to leave before midnight. So essentially paid for 4 hours only.

Stayed in September 2023

Not clean

Price compare to location

Stayed in March 2023

Do not be fooled by all the nice photos and advertisements on their profile. Rooms are very small and dated with stains on walls and bedding. Damaged tiles in the bathroom. There is this damp and musty smell in the room which makes you feel sick instantly. We checked in at 9 PM and walked out 30 mins later to find another hotel nearby.

Decent location

Stayed in February 2023

too dusty and was not clean properly

great location

Stayed in February 2023

The room itself. Bathtub was spoilt, no water stoppage. The glass was cover with tape and watermark. Even the TV could only play certain channel. Is the hotel under reno or what?

Location wise as it is near to bugis and arab street.

Stayed in January 2023

It is not well kept. Very dirty, dusty and even has moldy walls. The bathroom floors are not tiled, they’re just painted so its kinda weird. The interiors look good but then it is not well maintained.

It’s close to the train station and very nice neighborhood.

Stayed in November 2022

Room was cleaned only if asked for it. Bedsheets were worn and had stains. Room looked very different in pictures and it is really in need of renovating. Same with other spaces of hotel as well.

Man in the reception was really friendly and helpful.

Stayed in October 2022

we got the wrong room for the first day but they did not refund us

the staff tried they’re best to make us comfortable after their mistake

Stayed in October 2022

Facilities and rooms in need of refurbishment and overhaul. Everything seems so dated and not well maintained. The hotel's owner should invest more to make it decent enough for the customers.

Location. Bugis is the best location for food enthusiasts. I believe this is the sole advantage for the hotel.

Stayed in October 2022

The place was really torn down and dusty. It use to be maintained well. But now is really disappointing. I booked a suite. But the size of room was pathetic.

The location is good.

Stayed in September 2022

The place is in dire need of a refurbishment - everything looks tired and grubby - it is trying to be hip -and probably was when it opened but is now very shabby - stairs and floor filthy - bedding was clean but room not cleaned every day-we had to ask for supplies to be refilled - sad it is a lovely heritage building in dire need of TLC

One staff member (male) was very helpful replaced the kettle and fridge- kettle was filthy and fridge did not work - he should get a bonus because he was the only person who seemed to care about the guests. Location was good -very convenient

Stayed in August 2022

We were not allowed in the room until 3 pm, despite an email request for a one hour earlier check in. Also it became clear that the room was ready all the time so there was no reason for that.

The location, the room and the pool were great.

Stayed in August 2022

I would have given the property a good review if it was priced lesser. With the price charged, I could have gotten a better hotel. The property is poorly maintained even from the exterior. The lift felt unsafe too. The room’s equipments are questionable - Shower head broken and was taped with a yellow tape - Bath tub was broken - Room door was chipped - The room was generally dusty - Fridge was not even cold - King size bed was 2 single beds combined, with no bed frame either My room was not cleaned after my first night. Only when we feedback to the counter and asked for our room to be cleaned, then they did.

The location was convenient.

Stayed in July 2022

The room was a superior... i dont want to think about the other rooms. Room was very dirty and bathroom very old/not taken care of.

,Location was good, the man in reception was very helpful and nice, and the small swimming pool was nice

Stayed in July 2022

unorganised

the location

Stayed in June 2022

We booked 2 rooms for 4 adults and 2 kids and booking.com recommended for a deluxe room and Honey moon suite. But I was disappointed as the suite was not properly maintained. I can see black mould on the bathroom's wall. The bathroom door was damaged and can't closed at all. The stairs to access to the room was not well lit.

The hotel is near to popular halal restaurants.

Stayed in June 2022

System not tally with what we already booked in booking.com.

Booked for 4 family members, 3 adults 1 child from booking system. But when my wife want to check-in. The staff tell that they can't accept us due to system only can accept 2 adults and 1 child. Explain the manager in charge for that day to accept us since we already booked for 1 night and our house in renovation. Thank you for helping us and let us stay at hi hotel, even though not our fault.

Stayed in June 2022

Size of room was very much small. No extra cupboard and facilities were not there. Not worth for the money we spent.

Location and staff was good. Pool was clean.

Stayed in May 2022

- Bad management. Denied our booking confirmation made via booking.com. - Very unprofessional staffs. Staffs seem to have no idea what they are doing. They lost the key rooms. Had to wait 45 mins for them to find keys to our rooms when we checking in. When we were returning keys during our check outs, they didnt even bother to keep the keys. They just leave it on the counter unattended. I even had to advice them to keep the keys but they still didn’t even keep it. - Bad smell. Dirty room (Dusty, saw cockroach.) Dirty toilet (dirty and patchy flooring). - Old school payment. Does not receive card, does receive QR pay. Only cash accepted.

Near to public transport and tourist attractions otherwise NOTHING

Stayed in January 2024

There is no reception, you have to take the key to the room yourself, it is worst than a haunted house.

This is the worst hotel I ever check in. Please do not book this place unless you want to sleep with roaches and loose strands of hair and mould and dirty smelly rooms.

Stayed in January 2024

Very untidy and not clean. Most of the time, there’s no one at the front desk. The surroundings are poorly maintained. The pool aren’t even available and it looks like it hasn’t been maintained for quite sometime. Not worth for the price you pay.

None.

Stayed in January 2024

Lack of service - No cleaning, change of towels or bedding, replenishment of drinking water, coffee or toilet paper. We requested daily for 4 nights. False advertisement - Empty swimming pool, no gym, no bistro or bar. Cleanliness - In serious need of re-development, pest control (cockroaches), basic cleaning. I could go on forever!

Location.

Stayed in January 2024

There is no battery in the remote control in the room to on the aircon. There is no staff during my 2 days stay there. If you have issues , there will be no helper. We check in by taking the key ourself with the help of the guest of the hotel. There is no staff around at night. These phone number that they given is useless. Nobody will pick up the phone

The hotel is located at bugis. It is about 7min from MRT which is a strategic location. The room is dusty. A lot of the furniture is not well maintained. It look like a scammer hotel as there is ZERO customer service.

Stayed in January 2024

No staff nobody at reception Bed just a mattress on the floor Filthy rooms

Nothing

Stayed in January 2024