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  4. Reviews of Hotel Bencoolen at Hong Kong Street

Reviews of Hotel Bencoolen at Hong Kong Street 4 stars

47 Hongkong Street, Boat Quay, 059685 Singapore, Singapore

#199 of 482 hotels in Singapore

Guests' Choice

Review score

Based on 508 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    9.3

  • Facilities

    7.7

  • Staff

    8.8

  • Value for money

    7.9

  • Free WiFi

    8.2

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Showing 1 – 25

  • Reviewed: 29 September 2024

    9.0
    Great place to stay
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    Great location, friendly staff and the room was really clean and comfortable.

    Stayed in July 2024

  • Reviewed: 25 September 2024

    7.0
    1 night before flying out
    • Leisure trip
    • Solo traveller
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    only 1 key card and the cooling was a bit low.

    location, spacious room for price, breakfast.

    Stayed in September 2024

  • Reviewed: 24 September 2024

    9.0
    A Good Stay Near Many Great Areas
    • Leisure trip
    • Solo traveller
    • Premier Double Room
    • Stayed 4 nights

    Although I had an overall positive experience here, I still believe there are few things that could be improved. I was a little shocked to see no bidet in the bathroom, however, I acknowledge that bidets are a little harder to come across in Singapore right now. I don't know if it was just my room, but all of the windows were locked. The room started to showed its wear and tear with the peeling wallpaper. The pool area could also use some love and care, as the pool water wasn't very clean, and the wooden deck was losing its color. The room was mostly clean, however, when I dropped something underneath the bed, there was a bunch of dust and lint, and something that belonged to a previous guest under there. Some bathrobes would be nice to compliment the bathtub in the room.

    Although I stayed here with my friends, I booked separate rooms, so I will be speaking on mostly my behalf in terms of my room. We took the MRT from the airport, and walked about 10-ish minutes from the station with all of our luggage. I loved the location of this hotel. It's a short walk to Clark Quay, the MRT train station, and Chinatown. There are a couple of 7-Eleven convenience stores, restaurants, and a laundromat very close to the hotel. There is plenty of nightlife and restaurants in the Clark Quay area. My room was spacious (Premiere Double Room), much larger than the room my friends stayed in (Executive Twin Room). I had plenty of room to store my luggage. The bed was firm (as expected in South East Asia), but still spacious and comfortable. There was ample lighting in the room, and the AC worked well. The Wi-Fi was very fast and reliable, and there were many channel selections on the TV. I appreciated the stocked water and coffee everyday. There is an ice machine and water dispenser in the lobby. Speaking of, the lobby smelled nice. The staff were friendly, and made our check-in and check-out process smooth. My room included a soaking tub, which I made sure to take advantage of during my stay. It took awhile to fill up, but it was clean and worth the upgrade. There was toothbrushes provided, and a frequent restock of toiletries and replacement of towels when used. I appreciate the fridge in the room, given how fast food spoils in Singapore's lovely but humid climate. That saved me from having to throw away a bunch of leftovers and other perishable foods. The room I stayed in also had plenty of windows, letting in natural light and a partial view of the iconic Marina Bay Sands.

    Stayed in September 2024

  • Reviewed: 23 September 2024

    7.0
    Perfect location, breakfast not much choices
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 3 nights
    • Submitted via mobile

    We didn’t like the breakfast beacuse it is not very varied, there are not many choices and space is very limited

    The hotel is located in a perfect position useful to reach all the places.

    Stayed in September 2024

  • Reviewed: 16 September 2024

    8.0
    A well-located, confy spot to spend a few days in Singapore.
    • Leisure trip
    • Group
    • Executive Twin Room
    • Stayed 3 nights

    The location is a little noisy, as rooms are not well insonorized.

    Location is great and staff is friendly and helpful. They have a courtesy breakfast buffet.

    Stayed in August 2024

  • Reviewed: 16 September 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 1 night
    • Submitted via mobile

    Very small room

    It was close to Boat Quay

    Stayed in September 2024

  • Reviewed: 15 September 2024

    9.0
    Superb
    • Leisure trip
    • Couple
    • Executive King (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    The room wasn't very big but it's Singapore so bigger acommodations would be expensier. That being said, the room was comfy and very clean. The breakfast was nice. The hotel location was good, we could walk to the Subway neerest station. The AC worked perfectly and we had a huge flat screen on our room.

    Stayed in August 2024

  • Reviewed: 11 September 2024

    7.0
    The staff were pleasant, friendly and helpful.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    The breakfast was basic low quality food.

    The room was pleasant.

    Stayed in September 2024

  • Reviewed: 10 September 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Premier Garden (New Wing)
    • Stayed 5 nights
    • Submitted via mobile

    The room was very small

    The location was perfect

    Stayed in September 2024

  • Reviewed: 8 September 2024

    8.0
    Very good
    • Leisure trip
    • Family with young children
    • Loft Suite
    • Stayed 4 nights

    Wifi on the second floor of the family room not working well. Breakfast very basic

    Very good location. 2 bathrooms in the family room. Friendly and helpful staff. Comfortable bed

    Stayed in September 2024

  • Reviewed: 2 September 2024

    8.0
    Comfy hotel!
    • Leisure trip
    • Couple
    • Executive King (New Wing)
    • Stayed 1 night
    • Submitted via mobile

    The spa and garden don't match the photos on the website.

    Everything was clean and tidy. The bed is really comfortable. The staff was super nice and there was breakfast included!

    Stayed in September 2024

  • Reviewed: 30 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    One room had a musty smell and was not particularly clean.

    Great location, very friendly staffs.

    Stayed in August 2024

  • Reviewed: 27 August 2024

    8.0
    Good value for money but I won’t be back
    • Leisure trip
    • Solo traveller
    • Deluxe Superior Queen (New Wing)
    • Stayed 2 nights
    • Submitted via mobile

    The room was small and grey and resembled a prison cell. It was noisy at night with my neighbors slamming their doors all the times me.

    Location, cleanliness, friendly staff

    Stayed in August 2024

  • Reviewed: 19 August 2024

    9.0
    Perfect location and comfortable room
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights

    Breakfast is very limited, but there are great options just around the corner.

    Great value hotel in a very centric location. The room had enough space for a couple and it was very clean. The staff was very helpful. I definitely recommend it.

    Stayed in July 2024

  • Reviewed: 18 August 2024

    7.0
    Wonderful location.
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 2 nights
    • Submitted via mobile

    “Breakfast” was poor - rubbery scrambled eggs, toast, and a rice and vegetable dish. But passable if you are on a tight budget.

    Good for a short stay. Room was modern and spotless but small. Good bathroom. Good value compared with other hotels in the area. Easy to get to on train from airport. Taxi to airport for early morning flight was reasonable. Best of all was the location - almost everything was walkable. Helpful staff. Would stay there again.

    Stayed in July 2024

  • Reviewed: 17 August 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Staff were attentiful, fantastic location, rooms sufficent,however spa/pool area could definitely be improved and breakfast was very average.

    Stayed in August 2024

  • Reviewed: 16 August 2024

    8.0
    Great hotel to explore Singapore on foot
    • Leisure trip
    • Family with young children
    • Executive King (New Wing)
    • Stayed 2 nights
    • Submitted via mobile

    The room was a little small and the fridge wasn’t working

    Very good location, clean room

    Stayed in August 2024

  • Reviewed: 31 July 2024

    8.0
    Great location, comfortable room.
    • Leisure trip
    • Solo traveller
    • Executive Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast could have had some cereal options.

    Great location, comfortable and clean room.

    Stayed in July 2024

  • Reviewed: 29 July 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Deluxe Superior Queen (New Wing)
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast wasn’t great

    Lovely modern rooms, very comfortable and clean

    Stayed in July 2024

  • Reviewed: 24 July 2024

    8.0
    Great.
    • Leisure trip
    • Couple
    • Deluxe Superior Queen (New Wing)
    • Stayed 3 nights
    • Submitted via mobile

    Small rooms but acceptable for the price and location.

    Location, location, location.

    Stayed in July 2024

  • Reviewed: 23 July 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Executive Double Room
    • Stayed 5 nights
    • Submitted via mobile

    No drinking glasses in bedroom. No handtowel in bathroom. No knifes in cutlery for breakfast.

    Good location

    Stayed in July 2024

  • Reviewed: 22 July 2024

    8.0
    good value for money
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights

    Plastic cutlery at Breakfast, breakfast choices and offering, coffee

    location is extremely good

    Stayed in July 2024

  • Reviewed: 22 July 2024

    9.0
    Superb
    • Leisure trip
    • Family with young children
    • Deluxe Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Helpful staff and convenient location. Would recommend.

    Stayed in July 2024

  • Reviewed: 17 July 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 3 nights

    The breakfast could have had more variety.

    Good value hotel in great location near Chinatown and Boat Quay. The room was on the smaller side but enough space for a couple and not unusual for Singapore. We didn't spend much time in the room anyway but it was clean and comfortable.

    Stayed in July 2024

Showing 1 – 25

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